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18 Responses to “Why I hate Cingular”

1. Linda
   June 1st, 2005 at 11.07 am ♥

   

   Have you considered Verizon? That’s who I have and I have no problems with them.

2. Jess
   June 1st, 2005 at 12.34 pm ♥

   

   Oh yes. Change that cell plan! I use Sprint, ang assuming you use 300+ minutes a month, they’re pretty decent plans.

3. Phill
   June 1st, 2005 at 2.44 pm

   

   We had a compan in the uk, it was like cingular, except it was called one2one, which later became one2no-one, nowhere could you get a signal.
   I suppose it’s a bit different in the USA, it’s so huge, as opposed to our rainy little island (you can tell I don’t work for the tourist board – lol), I use O2, and they’re fantastic, never had a problem – touch wood. They don’t have an American arm, I’m afraid :(

4. Sarangeti
   June 1st, 2005 at 11.02 pm

   

   I would be LIVID. I’d threaten to contact BBB (better business bureau).

   We have had no probs with Sprint (knock on wood x 3). In fact, we have 2 phones, and dh and I can call each other limitless.

   Also, remember when I blogged about when dh’s phone got wet after jumping into the water to save someone? It was working fine until this week; now the screens are blank most of the time. Well, he took it in, they tried to fix it, it stopped working again, and Friday he’s getting a FREE replacement phone.

5. William
   June 13th, 2005 at 7.21 pm ♥

   

   I have drop calls all the freakin time.I called the Cingular customer no-service. And get this he told me i live on a fringe area. lol hold on ,i’ve got to regain myself. He told me I can t use my phone ” in a house,building,or vehicle. I must be outdoors to use the phone. Well i didn’t see that in the manual.
   So i go out and see the cows and the stars to use my phone. But i dont pay a fringe rate. $140.00 a month..I could drive to the person i want to call for that kinda money.

6. JY
   June 15th, 2005 at 6.51 pm

   

   They truly SUCK . . . . ‘Sucklular’ . . . the web site is a sham . . .’customer service” . . . no use complaining about it-There is NONE ! . . .I hate ‘Suckular’ ! . . tried ‘another service’ . . . . their phone didn’t work out of the box – - – - and it was no ‘freebe’. . . was $2oo.oo . . they ALL SUCK . . . . . . but having ‘Suckular’ as my present ‘service’ . . they really, really, really, really SUCKular Suck !

7. Stephen L
   June 30th, 2005 at 11.06 am

   

   My corporation switched from verizon to Cingular/AT&T, I have the same problem with drop calls and no service. I read yesterday that the GSM network (Cingular) that during the Florida Hurricanes (I live in Orlando) lost service. There were only two providers that stayed up Verizon & Sprint. I took my SIM card out of my Motorala V551 and installed into an old AT&T phone which seems to have a better reception. Who Knows?

8. Shannon
   July 27th, 2005 at 6.25 pm

   

   Cingular is the worst company on earth , they overbill me every single month and when you call noone can ever help you and not only that they can never transfer you to anyone who can help you. They will out and out lie and say they have credited your account and then when you get your next bill , well guess what no credit ??? This is the worst company I have ever delt with i hope I can save one person from the nightmare of being under contract with CINGULAR they should be shutdown by the FCC

9. john
   August 8th, 2005 at 2.14 pm

   

   i work for cingular, cingular dosnt fix the cell site towers in an attempt to get everyone that was prior at&t over to cingular – so theres your problem.

10. babyduck
    November 2nd, 2005 at 3.07 pm ♥

    

    I have had more problems with cingular than I know what to do with. I like most everyone else have had the billing,service and dropped calls. I however have had a problem that I have not seen from anyone else yet. We got our phones the night before A T &T became Cingular. The man who sold them to us said we came in at the best time because we were going to get so muuch better coverage. Well that was a joke. We have a place in the mountians that when we were with AT&T we could call out now with cingular we can’t even get a signal. However the man that has a place across the road from us also has Cingular with the same phone also. We can stand side by side and He can call out I do not get a signal. When I called about this problem I was told that there were steps to fix this so I did all of that and you geussed it that didn’t work. So I went to the store were I got the phone They looked at it and said that it was most likely becauseI had a AT&T phone. He handed be back my phone and said oh well. So I called the company again told them all of this and was told that they were not responsible for what the stores sell. So I plan to file a complant with the FCC and I think everyone who has a problem should do the same and better yet we should all do it at the same time like maybe after Thanksgiving so that they have to deal with Cingular. Also I think maybe a class action law suit is in order.

11. Carol
    August 14th, 2006 at 11.48 pm

    

    I work for Cingular and use Verizon, they have never screwed me over. My ONLY complaint about them is their Downtown Portland store takes FOREVER to help me with anything. Cingular is for suckers anyway.

    Carol

12. Rock Ee
    August 19th, 2006 at 9.59 am ♥

    

    I live in Charlotte, NC – Cingular’s world headquarters. Almost every call I make drops. In this major metropolitan area there are at least 20 dead spots with no signal. It is worse when driving from city to city. One “service” rep told me that the service will not work reliably in major metropolitan areas. Another told me it will not work in the country. Of course it does not work at all in my house. I told Cingular that they were not upholding their end of the contract and I wanted out. They said to get out of the contract I had to make a ‘trouble call’ describing my problem in detail, and I would hear from a rep within 3 days. I held for 30 minutes, during which time I dropped my call 3 times and gave the supervisor a list of 25 places that I routinely drop calls. This was a month ago. I have still not heard back. My next stop is the FCC and the FTC. Also I plan to collect names of people to initiate a class action suit agains cingular. Anyone with me?

13. loath Cingular
    September 14th, 2006 at 2.51 pm

    

    I had two years contract with Cingular wireless and it would be end on 8/10/06. On 8/8/06, I called to Cingular for two reasons, I had double charges on my credit statement (I had auto pay bill online with cingular account) and I wanted to terminate my service after two years contract (I had a year contract with AT&T before this two years contract). The customer rep. told me to call to financial dept. for double charges. For termination of service, she would handle that and I would have zero balance. I was fine with her but I was told to call to billing dept. to get reimburse one of those double charges. That woman who answered my call was very rude and refused to refund and refused to acknowledge I had double charges. She even cut off the line! I never received any explaination why I was charged twice or why I could not get refund. I called to my credit card company and filed a claim. Today, 9/15/06, I received a bill from Cingular dated 9/7/06 that I owed $36.26 for “early termination fees.” I called to Cingular again and I was told there was no early termination fees but I owed over $46 for late fees, insufficient fund fees, other fees I have never heard of or never informed of. I had more than sufficient with that credit card. I checked with customer service rep. before termination and I had automatic payment with my credit for each month’s bill. I paid a month ahead for each month since I had AT&T (later changed to Cingular) since August 10, 2003. I was never late for any payment because Cingular (AT&T before) automatially charged to my account. When I called to terminate my service, I was asked several questions why I did not want a new contract with Cingular. I was charged twice for the same bill and very upset. Then, my call to billing woman was cut off. Now, I received several charges because she hate me! When I call Cingular today for a $36.26 over charged, they over charged me again for another $46. Please help consumers who pay bill on-time regularly from those agressive service providers like Cingular by threatening me to investigate by collection services if I don’t pay whatever they charged me with variety of hate charges just because I did not continue my service.

14. Long
    February 17th, 2007 at 12.39 am

    

    I have to agreed with everyone, Cingular sucks. However, I love the original Att Wireless

15. Crystal
    March 26th, 2007 at 6.29 pm ♥

    

    ok, i have worked for Cingular Wireless, Now the New AT & T and have really enjoyed it. I can admit-some representatives are dumb as hell!!!! I have always been very nice to my customers and respectful.
    Anyways, the company has started what they call ‘post call surveys’ which are done @ random and the customer has the option to complete them after they get off the line w/ the representative. The scores are 1-5 which 1 being the lowest and 5 being the highest. Well, i have a personal individual account w/ 9 lines and spend about $750-$1000 month on the bill. I called back on 3/13/2007 to change one of the numbers because the user was moving to a different state. The representative said she was going to charge $36 to change the phone number. I disputed that fact and she transferred to someone else without informing me. After the call I did the survey and gave the previous representative all ’1′s.’ Well, today I was called into my managers office because the post call survey results came back to her, and they showed that I was an employee. My manager stated that I should have came to them to escalate and complain about the representative instead of giving ‘the company’ a low score. Needless to say i was pissed. I understand that i work for the company, but I am also a consumer. She said that ‘Cingular’ prefers for us not to do the surveys. My response to her was, ‘ as long as i am a consumer w/ 9 lines and pays good money each month that i will do the post call survey @ every chance I am given. She did not seem to like the response, but oh well. I will be quitting in Mid April anyways to continue w/ my education. Cingular Wireless has excellent benefits, but sometimes the job stinks!!!! Oh, and my the way, 4 razr fons on my account keep saying ‘call failed’ when attempt an outgoing call!!!!!!!!!!!!!

16. Val
    March 27th, 2007 at 10.34 am

    

    So Cingular doesn’t really want feedback on how they’re doing – they want confirmations from rare few people who are actually not mistreated and get what they want…

    The post here, though, was almost two years ago. What ended up happening was that we found out that Cingular was the only one who would say they serviced our area (except Sprint which my brother-in-law had and hated, said the service was horrible). So we had no choice but to renew and get screwed over with activation fees, buying new phones out of pocket, etc. I still fail to understand how it was our problem that Cingular bought ATT and so we had to eat the cost of changing over to the new band, or whatever it is.

    The end of June will also mean the end of our contract and I plan to move. In the last two years, Sprint has gotten better service here from what I understand, T-Mobile has come into the area, and though Verizon says they’re not here, friends with Verizon who visited said they had wonderful service. I do worry about the areas farther from the interstate, though. Either way, we plan to get rid of Cingular hopefully once and for all this time. Last November they tried to scam us in regards to my husband’s phone that should have been warrantied, flat out lying about the price of the phone.

    I know that all cell phone companies will have problems – it’s really all just a big scam – charge lots of money for a piece of crap phone that is not going to work for the length of the contract and keep that customer coming back and spending money and renewing the contract to get affordable prices on phones all because they need the phone for… whatever it is. Just a big scam. All of it. But I refuse to give anymore money than I have to to Cingular.

17. Marla Boxell
    July 24th, 2007 at 3.35 pm

    

    I have been a customer of Cingular for 4 years plus, my contract expires in Dec 2007, I went in to their store and after an hour I was waited on, I told them I wanted to upgradge my phone and would agree to sign another 2 year contract. The girl then showed me a phone that had a sign $129.00 on it and told me it would be $179.00 for me, as the $129.00 was only for NEW customers. In other words, CRAP ON THE OLD LOYAL CUSTOMERS WHO HAVE PAID THEIR BILL FAITHFULLY MONTH AFTER MONTH…so forget them Im leaving in December when my contract is up….meanwhile, I am getting a sign to post in my front yard on a very very busy street in Abilene that will say DONT USE CINGULAR UNLESS YOU LIKE BEING CRAPPED ON….

18. employee
    September 17th, 2007 at 7.23 pm

    

    The service will be even worse now that we have someone like Richard Burns in charge. He does not care about the customers, he only cares about the bottom dollar. If he could he would lay us all off. You the customers think you have bad coverage now? It will be even worse now that “Dick” is in charge. Sites are not getting fixed because his new NOC idea doesn’t work, they don’t even see sites down.