Comments on: Why Geek Squad, Best Buy, and Compaq all suck.

By: Val

Val — Sat, 15 Aug 2009 07:18:03 +0000

Oh, and thanks Jon, yes

By: Val

Val — Sat, 15 Aug 2009 07:16:53 +0000

O.M.G.
That has been established time and time again not to mention that I knew that already. Let’s everyone say it together for the thousandth time: I ASSUMED IT WAS A HARDWARE ISSUE AND WHY SHOULD I HAVE TO DEAL WITH THAT? SO TAKE IT IN AND ALL THEY HAD TO SAY WAS SOFTWARE ISSUE AND NO DAMAGE DONE. BUT NO, THEY HAD TO REVEAL THAT THEY HAVE THEIR HEADS UP “WHERE THE SUN DON’T SHINE.” Kthxbye.

By: Ben

Ben — Fri, 14 Aug 2009 14:22:36 +0000

The Service plans you purchased DO NOT COVER SOFTWARE. Windows XP and sometimes Vista has problems downloading and properly installing software updates. I would suggest you read what you are purchasing before you buy it.

By: Jon

Jon — Wed, 10 Jun 2009 16:51:12 +0000

Hey Val, can’t you add a spell checker to ur blog site for illiterate ‘dudes’ like Jello?

Anyway, just thought I have to be honest really and let you know how much i would enjoy walking into a bestbuy right now, having spent the last two years in Athens, Greece, where best buy customer service would shine in contrast to the norm… I suppose its all relative… What i’m saying does not necessarily detract from ur issues with best buy, its just that in the US there is a far superior customer service standard than elsewhere…BB or not.

By: Val

Val — Wed, 10 Jun 2009 04:11:40 +0000

And, again, for the record. With my system, the OS wasn’t really corrupt, it was a simple fix, and I believe you can find the fix on Microsoft’s website.

But yeah, I don’t get the mentality of, let’s just reformat because we don’t want to try to fix the problem, then let’s lie to the customer and say this was corrupted or that was corrupted and you had viruses and adware, etc. Not good business imo.

By: Val

Val — Wed, 10 Jun 2009 04:08:42 +0000

Geeksquad Agent:

“Well the problem with us just going in and starting to delete stuff is that stuff found on google isn’t always reliable. If we go and just start deleting lines in the registry then OOPS all of a sudden the computer crashes, then we get in trouble for not taking the proper steps. If it’s something corrupt in the operating system beyond basic device manager or something that simple that we know will work, we have to do an OS restore.”

I’m sorry but you really don’t make sense. I’ll agree with you that “just anything” found on Google isn’t necessarily reliable but there’s also resources like Microsoft’s website, etc., that are, as a rule, reliable.

Secondly, you state that if the OS crashes because you did some of these possible fixes then you’re in trouble. But that doesn’t really make sense because if you don’t know what else to do, and then you find a possible solution, isn’t it worth it to try that solution and take the risk of crashing/corrupting when you’re just going to reformat anyway? Then nothing is lost, ok, it didn’t work, big deal, continue with the reformat.

Also, if it’s “something simple,” why would you “have” to do an OS restore? That honestly doesn’t make any sense either. If it’s simple, just fix it. If it’s not, then restore. A reformat on someone else’s computer should only be a last resort, not a fix-all.