Dated December 16th, 2005,

Dear Residential Mortgage Customer:

Please Read This Important Notice

We are writing to let you know that a computer tape containing information about you and your mortgage account with ____[us]_____ has been lost while being transported by DHL courier service to a credit reporting company. We deeply regret that this situation occurred and are keenly aware of how important your personal information is to you. We have no reason at this time to believe that this information has been misused. Even so, we want to inform you of the situation, provide background about what happened, suggest some steps you can take and assistance we can provide to protect yourself from identity theft now ad in the future.

What Happened?
The tape, which included the names, account information, payment history and Social Security numbers of our residential mortgage customers, was shipped via DHL from our data center… to the credit reporting company, Experian. The tape was lost after DHL picked it up from the data center. We and other lenders routinely provide this information to credit reporting companies to ensure your credit record is up-to-date.

As we learned about this situation, we immediately began an investigation, and asked DHL to search for the tape and to investigate the loss. We also alerted federal law enforcement. We are carefully reviewing this incident and will take whatever measures are necessary to ensure that it does not happen again.

…..

I understand, as much as the next guy, that mistakes happen. Crap happens. But sheesh. I’m amazed at the irresponsibility of these ‘big’ companies…

Niiiiiiiiice.