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187 Responses to “Why DHL Sucks”

1. Christine
   June 24th, 2006 at 4.27 pm

   

   I wonder why they even shipped it with DHL instead of UPS…I thought Amazon ALWAYS used UPS :/

2. Nicole
   June 24th, 2006 at 6.00 pm ♥

   

   At least they refunded the shipping charge … I’m just trying to find a positive side.

   DHL does suck. I’ve never had good luck with their shipping, AND I was almost run off of the road by one of their drivers. I hope you get your camera soon!

   Oh and yeah ^ I have always received anything from Amazon via UPS.

3. Alexandra
   June 24th, 2006 at 11.51 pm

   

   Wow, that was nice of Amazon to refund the shipping charge! I don’t think they’ve ever done that for me. Granted, I’ve only had something late three times, and twice was around Christmas time. So all’s forgiven, I guess. :]

   That really does suck about the camera. Psh, all those commercials saying DHL is better that UPS. Brown rocks, man. I’m strictly a UPS kinda girl. lol.

4. stephanie
   June 25th, 2006 at 4.53 am

   

   Well alteast they gave you your shippin charges back, probably because you weren’t blaming them for everything.

   You’d think 155.7lbs of candle supplies would take like 10 times longer then usual, lol.

5. anneberit
   June 25th, 2006 at 2.20 pm ♥

   

   Ouch, such things are so annoying!! Hope you get it tomorrow!

6. Bes
   June 25th, 2006 at 4.36 pm

   

   I’ve had this issue before also and when I checked, it was Amazon that was shipping at a later date and also the shipping option they chose which was probably a slower one. Whenever I chose the fastest options (the first two), the items always arrived sooner and whenever I chose the standard one, the item arrived very late on a few occassions. Amazon’s “Shipping date” estimate in the “Track my order” area (wording may be different) was right on the track and whenever I had issues because of slow shipment, they had usually shipped near the end of the “shipping date” estimate time frame. I think Amazon also uses UPS for many deliveries, usually for within the states deliveries, so it’s interesting why they would use DHL for shipping. You bought the camera directly from Amazon and not a seller on Amazon, right? I couldn’t find that info in the other post.

   I usually like prefer standard shipping, as the faster shipping adds a lot more to the price tag of an already expensive item. However, I think the reason Amazon is with DHL is because DHL has better shipping network across the globe, and it gives Amazon a very nice discount, probably better than FedEx, on international shipping.

   About slow shipping, I may be wrong, though, since I was never explained as to whether the shipping option chosen was very slow or not. I do agree, however, with the way DHL didn’t respond; I don’t understand why big companies have contact forms on their websites and they do not respond at all to any emails. I used to like DHL a lot since I used them a lot before while traveling. However, FedEx and its cute dog (on some of its trucks) seems to be looking better day by day, and I think FedEx costs almost the same, if not cheaper.

   I hope you get it by Monday evening, as I’m looking forward to the pics from that camera. ;)

7. Todd Jordan
   June 25th, 2006 at 5.45 pm

   

   Amazon recently shipped two packages to us using USPS; that’s right, the US Postal service. Both packages arrived in less time than estimated. The one I ordered actually arrived in half the time expected.

   But like others, my past experience was that they shipped UPS. Of course it may depend on the shipping method. I usually choose the cheapest. :) And free if I can get it. Ha.

   I’ll just take a heads up from your experience and not order where DHL is the shipper.

8. Bes
   June 25th, 2006 at 7.20 pm

   

   Todd, DHL isn’t a bad company. Just because DHL is delaying it in this case doesn’t mean it’s going to mess up alway, and it also doesn’t mean DHL or the company using DHL is bad. Sometimes mistakes happen, and sometimes delays do occur. It also depends on what kind of agreement the shipper has with the shipping company. Like I said above, DHL is a huge company and has really good networks across the globe. USPS for me sometimes works really slow; I don’t want to put a link here to a post I want you to see and make this comment into a plug for my site, but recently someone mailed me an item from the same state (California) and they mailes that item to Japan on the same day using the same service from USPS. I got the item after, way after the person in Japan received it. Some delays do happen and they aren’t a confirmed sign that delays will always happen.

   You should try and see how it goes. The item should arrive regardless of the delay, and like Valerie said above, Amazon may be able to refund the shipping charges if there is any delay.

9. Rowena
   June 25th, 2006 at 9.19 pm ♥

   

   Oh thats horrid! I would call them or something and verbally slap them up one side and down the other. But anyway, your layout is very cool, your blog is interesting and your photography is very sweet, (especially the kitty!)

10. Im chele In [dot] LA
    June 25th, 2006 at 11.33 pm ♥

    

    I would die without my camera..
    I am really sorry…
    Really…

11. Val
    June 26th, 2006 at 9.06 am

    

    Well, one of my DHL complaints is that their tracking isn’t very good. UPS tells you where everything is at every little turn. UPS even sometimes lists it twice. It will say, for me:

    Jun 21, 2006 10:35:00 PM EARTH CITY MO US Arrival Scan
    Jun 22, 2006 03:42:00 AM EARTH CITY MO US Departure Scan

    Of course, I switched the order on that (they list them blog-style, backwards) but they always tell you when it arrives in a city and leaves that city. When it hits Earth City (that above is from my memory card actually), it goes to one more town southwest of me and always gets to me the next day from there, or the same day, like in this case, if it leaves Earth City early enough. So the last line on my memory card ship reads 02:57:00 PM…. delivered on that same day.

    But, anyway. As an update, DHL now shows my camera as being in Columbia, MO at 5.22pm last night. So, I hope, really hope, it comes today. Columbia though, is about 125 miles West of St. Louis, so they’ve overshot me, again.

    Amazon was the seller for the camera and I guess they shipped via DHL in an attempt to get it here faster, everything else for me has always come UPS as I’ve always gotten the free shipping from them. They state they passed the package to DHL Friday evening, the 16th. I don’t think they’d be lying about that. However, at worse case scenario, they wouldn’t have *actually* dropped it until Monday morning, and, in that case, it still should have been here by now. If I’d chosen the free shipping option, I’m sure it would have come by UPS and would have come with, or the day after, my memory card.

    So we’ll see what happens today. It’s early yet. When the DHL guy brought my iPod a year ago, I know it took forever to get here then, and when it did come, it was late in the afternoon, past the time I expected a shipment, like 4pm or something.

12. Jamie
    June 26th, 2006 at 12.00 pm

    

    Ooh I would be so ticked off. Grr. (Off-topic: Think you’ll get employees from DHL spamming you like Geek Squad?) At least you got refunded shipping but that doesn’t help you with GETTING YOUR CAMERA. Good luck getting it soon Val!

13. BTude a.k.a. GlassHoppah
    June 26th, 2006 at 1.55 pm

    

    They didn’t send it via “smart mail” did they? At least it is in the same state. My last venture with DHL took 3 weeks to get here. In other words, I paid for quick shipping (DHL via USPS=”Smart Mail”) but they still sent it regular, thus 3 weeks on a ship traveling. Ignorant people, priority mail was cheaper and would have been here in a few days, not weeks later.

    The other venture also took over a week to get from So. California to Phoenix. Hamster Express style, apparently. lol. The only time I see DHL move anything in a timely manner is with the 1-2 day delivery. :(

    Gotta give a shoutout to my candle supplier though–now that woman can ship a box 4,000 miles and have it here within a couple of days. :D

14. Val
    June 26th, 2006 at 5.28 pm

    

    GRRRR, I repeat – I am never using these people again! By choice anyway. From now on, I will always use the fastest Amazon shipping possible: the free shipping!

    Sometime after I posted my earlier comment, I checked tracking again and said that it arrived in St. Louis at 9.25am at a DHL facility. It then said 10.55am or 11.55am, I can’t remember which, out for delivery.

    So I’m like all WHAHOO, it’s about friggin’ time, right?

    Waiting, waiting, waiting, waiting…. 5pm my time comes and I take the easy way to tracking, through my account on Amazon.

    Now it says arrival scan at St. Louis, again, 3pm. I’m like what!? So I go straight to the DHL site to get the phone number to call them but I go ahead and do the tracking there, too. Instead of sorting facility or whatever this time, it says “arrival at USPS.” WHAT THE!? So it lets me click on St. Louis and it tells me only: “This location reflects the DHL terminal servicing the area.” There’s two new lines at the of the page that say:

    Tendered to | Post Office
    Signed for by | Signature not available for @home shipments.

    I check my email. DHL has finally answered my email. Some woman emailed me this morning saying that she would respond back with the answers to my questions within two hours. Nearly two and a half hours later, she sent me an email that said:

    The destination station has confirmed that this has arrived.However, DHL will tender this shipment to USPS for final delivery to you and was chosen by the shipper (Amazon). It will be delivered to you within 1 business day.

    It’s like what the heck!!?!?!?!?!?!?!?!?!?!?!

    If DHL was going to drop it off with the USPS why didn’t they just do that in the first place, before sending it back and forth across the country!? AND the St. Louis post office is not even my post office. We have one in our town and our out-of-town mail goes to a city an hour south of us and gets sorted/postmarked there, NOT St. Louis. Yes, it’s weird, but as the daughter of a postman, I understand these things.

    So if this is sitting in the St. Louis post office (which is freaking HUGE by the way), chances are I won’t have it for another three days. It’s going to take tomorrow to go the town south of us, then the next day to my post office and then I’ll probably get it Thursday. If I get it tomorrow I’m going to be really surprised.

    Oh, I’m so pissed off. But I’ve really already been refunded my shipping costs, and it still all goes back to DHL and their apparent disorganization, so what can I do? I guess nothing apart from writing Amazon and suggesting they never use DHL again, lol.

    I should have had this by last Friday; I really wanted to have it by yesterday for going to the Fox and after it did not arrive I thought, well for sure I should have it for going to the Muny tomorrow night. Right. Apparently not.

    What in the heck is wrong with DHL!?!? How can they get away with such dirty business practices?

    If you look at their website, they describe this apparently new service, DHL @home.

    It says:

    DHL has partnered with the U.S. Postal Service (USPS) to create a new service designed for business-to-residence shippers who desire a secure, cost-effective shipping solution. Shipments are picked up by DHL and delivered directly to your customers by the local post office.

    Features and Benefits

    * An efficient service for shipments from businesses to U.S. residential locations, including P.O. boxes
    * Standard delivery within 2 – 4 business days, Deferred delivery within 2 – 7 business days
    * Shipments up to 70 lbs.
    * Door-to-door visibility and tracking

    Now, this is something I was never told when picking my shipping. This is the fault that is applied to Amazon, it was specified as 3-5 day shipping and this @home stuff is completely new to me. First off, DHL needs to do their research – St. Louis is not my local post office, as you all already know. And they know now, too, as I’ve emailed that woman back since I started this book-long comment. And what would make my shippment “deferred”? Since, you know, it obviously did not get here within standard shipping time of 2-4 business days. It’s going to be at least seven days, tomorrow will be the 7th business day.

    Okay, by now I’m sure I’m not even making sense anymore. I’m off to confuse some poor employee at Amazon now…

15. Val
    June 26th, 2006 at 5.31 pm

    

    Oh whooops, yeah @ BTude. I need to read comments before I comment, haha. So they did the same thing to me they did to you, only yours sucked worse because of the whole boat thing. But I guess they did the same thing.

    I’m going to assume that I’m your candle supplier ;-) And so yeah, PRIORITY MAIL RULES! FLAT RATE, YEAH!!! :-)

16. Val
    June 27th, 2006 at 11.38 am

    

    Weeeelll, I emailed Amazon yesterday and basically, I thanked them for refunding my shipping costs and gave them an update on my package explaining that DHL is taking incredibly too long and did not do their research as far as my “local” post office goes, etc. This is the response I got this morning:

    Thank you for writing to us with your comments about DHL.

    We are aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. I have passed your message along to our shipping department, as I know they will want to read about your experience.

    Thank you again for taking the time to send us your comments. We hope to see you again soon at Amazon.com.

    So that’s good, right? :-)

17. Nicole
    June 27th, 2006 at 12.13 pm ♥

    

    Well that definitely sounds better than “quit being a cry baby”, which was the main idea of the email I received from a company one time when, after a MONTH, I still hadn’t received what I had ordered.

18. Val
    June 27th, 2006 at 3.27 pm

    

    Nicole – what company was that? Let’s oust them :P

    As for me: WHOOHOO It’s Finally here!!
    And this, my dears, is why I’m so much more impressed with the US Postal Service. I thought it might take up to an additional three days to get to me because of the way our mail flows, but they made it work in only one! Go USPS. :-)

    More later, I’ve got to go get ready for the play tonight…

19. Nicole
    June 27th, 2006 at 3.45 pm ♥

    

    Victoria’s Secret. I had ordered a skirt for a wedding. It was a mess. I finally emailed them and said “refund my money, I am through with this” … I got kind of pissy.

    Yay for the camera!!!! I can’t wait to see pictures taken with it.

20. Alex
    August 4th, 2006 at 11.31 pm ♥

    

    Hi! WELL I’VE HAD MANY THINGS DELIVERED BY DHL AND THEY HAVE ARRIVED ON TIME AND SAFELY, SO I DON’T KNOW WHERE YOU LIVE BUT I LIVE IN ST. LOUIS AND THEY DO AN EXCELLENT JOB! SO KEEP UP THE GOOD WORK!!! THANK YOU!!

21. Keith Miller
    August 24th, 2006 at 4.37 pm ♥

    

    Hey I feel your PAIN!!!!!!!!!!!!!!!!! I am so so mad at DHL now. My package is over 6feet tall and wieghs 75-85lbs. AND THEY LOST IT!!!!! It is extremely exspensive, and to top that off. It was picked up on a monday and it was suppose to come to me that friday, ofcourse it didn’t and they didn’t even give me a call to let me know, so I had to call them. Then they said it would come either saturday or monday, well “it” got here monday, but the package was not even 5 lbs and it was no where near 6feet. Maybe it was your camera. But now they can’t find it, and they have lied to me twice and said that they have located it and that I would get it the next day, but of course it hasen’t come. So I am definately gonna make a call to the BBB and my lawyer. I just want my PACKAGE!!!!

22. Derrick Booker
    August 27th, 2006 at 10.25 am ♥

    

    To the people who have not had any problems with DHL, consider yourselves very lucky. I have been shopping on-line for many years and I have never received a package on time that was shipped by DHL. I refuse to do business with companies that use DHL. I could tell you of several horrible incidents with DHL, but I won’t waste the time of you who know where I’m coming from. Just let me say DHL “REALLY SUCKS!!!!!”.

23. John
    September 1st, 2006 at 6.57 am

    

    What a dork. Read your entire front and back of your instructions. The back has a number to call if you have any questions with your order.

    They did not miss you by 400 miles dork. They sort everything each night out of Wilmington, Ohio.

    Yes they made and error and lost a customer for life. But for the little bit of money your thrifty a** spends it is not going to fold the company.

    You spend that much typing just to complain. Wow.

    John

24. Val
    September 1st, 2006 at 8.17 am

    

    What a dork. Read your entire front and back of your instructions. The back has a number to call if you have any questions with your order.

    Um, instructions? Who got instructions? I placed an order. I got an email receipt. I got a shipping notification by email. I got what tracking info that was available. There were no instructions.

    C’mon, seriously.

    They did not miss you by 400 miles dork. They sort everything each night out of Wilmington, Ohio.

    I’m not an idiot, I know what sorting facilities are and how they work. I know how DHL works, I know how UPS works, I know the USPS practically inside and out, etc., etc., etc.

    The point is: it’s a very disorganized system, this DHL-Home service. Furthermore, I never said they “missed” me by 400 miles, I said they “overshot” me as an analogy to where the package was, the company’s disorganization, etc.

    Oh, and your use of the word “dork” highly amuses me. Thanks for the laugh.

    Yes they made and error and lost a customer for life. But for the little bit of money your thrifty a** spends it is not going to fold the company.

    Another place where you’re wrong. Besides the fact that you have absolutely no idea how much money I spend shipping things on a weekly basis (I am a small business owner, thankyouverymuch), but because of my post, many people have contacted me to say that they will no longer be using DHL either. This post is also quite high in Google for various searches on DHL, I get quite a few hits each day for people searching for something with “DHL” in the phrase. It’s not my top search term, but it will do.

    You spend that much typing just to complain. Wow.

    And yet another area you know nothing about. I am a fast typer, that post took me approximately 6 and a half minutes to type, if that. And, to me, 6 and a half minutes is not wasted if it pisses off jackasses like you. So, in retrospect, continue to talk out of your butt, since it’s apparently what you do best.

25. ChasBlr
    September 6th, 2006 at 10.26 am ♥

    

    Interesting issue this DHL ship and sort process. I am currently awaiting a DHL delivery and compared to their competitors, they’ve got a lot of catching up to do. Delivery takes too long (and they only give only an estimated deivery date)and I’m underwhelmed by their tracking system. I’ll not shop with sellers who use DHL until they improve both.

26. dan
    October 24th, 2006 at 5.42 pm ♥

    

    MY GOD, I HATE DHL. They deliver my stuff 3 weeks late and to top it off, some days that i had to take off of work to wait for the courier, the courier would never show up!!

    Do NOT use dhl.

    I can only recommend Fed Ex

27. Christopher A. Wheeler
    November 8th, 2006 at 12.49 am ♥

    

    Well, I’m a bit late, but I’ve had a bad experience with DHL recently.

    My cell phone busted so I ordered a replacement, which was shipped DHL Overnight, or whatever they call it. It was supposed to be here by 3pm was the deal.

    I happened to not go to class that day. I was sick, so I stayed home, and I was home the day the delivery was supposed to come. Since I wasn’t feeling well, I laid down on the couch in the living room, and opened the blinds so I could see the truck pull up. I really wanted my new phone. I waited and waited and waited. At about 1:30 pm I decided to check my email and the tracking information. It said they attempted delivery around 1pm and would try again tomorrow! IMPOSSIBLE! I was sitting near the door ALL DAY LONG. Well, I wasn’t feeling well, so I thought maybe I had fallen asleep for a few minutes and didn’t hear him come. Except for any knocking at the door surely would have woken me up. The couch is literally 3 feet away from the door. And certainly he would have had to have seen me, and realized that there was somebody home. I was sitting in front of an open window.

    Anyways, I opened the door to check my door hanger so I could call the phone number, except… no door hanger. Which leads me to believe that he never even stopped (which I already knew). I called my apartment complex office to see if there was a package, because when I ordered the replacement phone, I left explicit instructions for any package to be delivered to the office if we weren’t home (I didn’t know I was going to be staying home sick).

    No package at the office. So I looked on the DHL website and found a phone number and called and complained. He said he would dispatch the truck and get it delivered to me. I told him I was at home, so they could ignore the directions to deliver to the office. I sat around waiting and waiting and waiting. Finally, at about 4:30pm I decided to check the tracking again. The idiot delivered to the office. I was so mad. I don’t have much experience with DHL, but I do know I won’t choose them in the future if I can help it.

28. Joe Smith
    November 30th, 2006 at 8.26 am

    

    DHL have the worst employees working for them. I work near one of their shipping sites in Springfield, VA and the drivers have a bad habbit of dumping their trash onto ground, park thier personal vehicle on private property and just this morning, had two of these employees shouting profanity at me in front of my wife and 6 year old girl, that’s before they drink their morning coffee! Can we trust these people delivering our packages!

29. Big Daddy Vegas
    December 5th, 2006 at 1.11 am ♥

    

    DHL are the very worst in the business of shipping.

    In all my online shopping travels over the period of the past 5 years, the only time I dealt with these tards was for an item they left 176 miles away (the next nearest large city) for almost 2 weeks, we figured they were waiting for additional packages to deliver to the same area, lol, no joke here either.

    These turkeys shouldn’t be in business and who ever uses them to save .50 or a buck is really pissing their customers off, I’m suprised they haven’t been run out of business entirely.

    DHL = DONKEY / HAUL’n / LAMERZ

30. Big Daddy Vegas
    December 5th, 2006 at 1.17 am ♥

    

    My wife wanted me to ad;

    In many cases the pony express could honestly deliver faster than these rubber necks.

    My middle son says what next “they couldn’t even poop their pants”

    My oldest son says a disabled person could beat them on crutches.

    I guess we’re not going to get our Xbox 360 for Xmas after all, shame on Dell for using these lames.

    5 star sevice my a$$Dell.

31. Joyce Smith
    December 8th, 2006 at 11.44 am ♥

    

    I am having a toy delivered from Etoys who have been fantastic in getting the package shipped, however the package has been sitting at the DHL facility in St. Louis since the 4 Dec and It is now the 8th. I called to find out why. Their excuss was due to the weather that we had last Thursday and Friday they were closed and got behind in shipments. My package didn’t arrive to them til after the storms we had and I am wondering when they will get caught up and when my package will be delivered. I have tried to find out where the facility is that it is at with no luck. If they are that far behind pay them over time and have them work on the weekends to get caught up. My package is a Christmas gift and I don’t know at this point if it will be delivered in time or lost in the shuffle.

32. tim spoon
    December 11th, 2006 at 11.01 pm

    

    i ordered a package on 10-29-06 to be delivered by the 30th. it is the 11th nov. they keep telling me it will be tommorro **** them next day kean next day! its amazing we can drop 50,000 troops plus supplies in bagdad in less than 24 hours but cant deliver a pacage in 12 days 46 miles away! dont uses this company if u want honest service!

33. tim spoon
    December 11th, 2006 at 11.11 pm

    

    i ordered a package on 10-29-06 to be delivered by the 30th. it is the 11th nov. they keep telling me it will be tommorro **** them next day kean next day! its amazing we can drop 50,000 troops plus supplies in bagdad in less than 24 hours but cant deliver a pacage in 12 days 46 miles away! dont uses this company if u want honest service! if u want honest service go with ups or fed ex! these wana be delivery services suck balls! i dont care if they refund me my money its the every day lies they tell you “it will be there by today. **** you ******* liers!

34. Val
    December 17th, 2006 at 9.01 pm

    

    I ordered a new desktop computer on the 14th, it’s coming with a free printer and free MP3 player, all being shipped separately.

    The MP3 player is coming via DHL and was shipped on the 15th. The computer’s coming via UPS and was shipped on the 16th.

    Who wants to bet that the computer arrives first?

    :-D

35. Clee
    January 11th, 2007 at 1.39 pm ♥

    

    DHL seriously does suck. I order a sweater online and was going to be shipped by them. I went online to track the shipment and it told me that the package was suppose to be delivered today. So I wake up around 11:30 am to check if it came, but my package didn’t. I went online to track the shipment again and they said that the package was delivered at 11:20 am and that it was left at my mailbox. I knew this wasn’t true because if it was the package would have been on my doorsteps, so I called DHL and now they have to call me back to tell where my package went. I have a feeling the guy delivered the package to the wrong house and didn’t check to see if he was at the right house. No I see why DHL is the cheapest mail service because their service sucks ball!!!!

36. Darwin
    January 11th, 2007 at 6.20 pm

    

    Here’s three pics I took after receiving a Dell RMA laptop from DHL. This was the condition the box was in when I signed for it, and the employee was very unhelpful when I pointed out that.. well.. the pictures tell the story :

    Pic 1
    Pic 2
    Pic 3

    My laptop was fine, but I will never use DHL to ship anything anywhere if I can help it.

    DHL SUCKS!

    =darwin

37. Dale
    January 12th, 2007 at 11.33 am ♥

    

    Why is DHL still in business? Do they deliver anything on time? Why don’t they just rename all of their services “Guaranteed to get there sometime…if we feel like it?”

    Having had several vendors ship my purchases to me via DHL – I have never once gotten a package on time. Apparently, 2nd day means 3-5 and Ground means you might get it inside of two weeks.

    The next time you order something, ask who their shipping carrier is. If they say DHL, tell them to f*** off and order from someone who’s willing to use a real shipping company.

38. Ryan Ver Berkmoes
    January 17th, 2007 at 8.08 pm ♥

    

    Just don’t use DHL ever. I don’t because of their regular incompetence but some people I do business with use them so I don’t have a choice.

    Two examples:

    Ordered some books. They never arrived and they were needed for a project I had overseas. Constant checking with DHL produced rudeness. Their own tracking showed the box had turned up at the local airport facility. I called there and they VERY rudely told me that obviously since they had it they’d deliver it but I couldn’t come get it. Well it didn’t come and I left the country. I came home to a magled box and a voicemail that said tersely: ‘after two weeks your box was found by our cleaners under the conveyor belt’. There was no apology.

    Needed to send my laptop for repair. The company sent a return box via DHL. I packed up my computer and called DHL for pick-up. I called before the cut-off for home pickup but was told they were busy and would come by ‘next Tuesday’ (it was Friday before a three-day weekend). So I drove the box to the DHL facility – an entire 1.2 miles from our house, we live very central – where I found the lobby filled with customers, none of whom had been served. A sign said ‘ring the buzzer’, we did, did again and finally a voice from out back said ‘buzzer or no we’ll be out when we can’. This gave all of us a chance to share our DHL horror stories – everybody had lots. Finally the clerk appeared and said: ‘There’s too many of you.’ Obviously oblivious that all of us would rather have been at UPS, Fedex or USPS if we’d had the chance.

    But it doesn’t end there. The computer got repaired and shipped back on schedule using ‘over-night’ service. Tracking showed it at the local facility at the crack of dawn. I waited through the day and finally called and went through the phone menu to reach a typically rude DHL employee who said that although yes my computer was promised this very day ‘we’re busy here and won’t deliver it today’. So – knowing well where the DHL facility is located – I said I’d drive the 1.2 miles to the facility and retreive my computer. ‘No!’ I was told, not without authorization from the shipper. (!!!) So I called my computer company who knew just what my problem was – besides their selection of DHL as their carrier – and promptly sent said authorization. The catch, DHL now has to call me and say I can drive down to their facility. That was three hours ago. I’m not optimistic.

39. Big Daddy Vegas
    January 18th, 2007 at 4.10 am ♥

    

    We recently had someone who works for DHL apply for one of our residential rentals, once we learned that one of the poor sods worked for DHL, we basically told them “Don’t call us – we’ll call you” with out letting them know what we thought of DHL of course.

    It’s funny because this person was saying she worked for DHL, like she was proud of it or something…. – poor thing, if only they knew. They also said yeah I work for DHL, you know like UPS and FedEx, it’s all the same thing – we thought um….. no hardly the same, but smiled and kept silent to keep polite and professional.

    OK this may seem weird but let’s do it anyway, I phoned DHL and told them what I thought of their 7th rate junk service and informed them about various websites on the Net that were just running them into the dirt because of their poor service/performance, etc. The nice lady I spoke with listen and was a total “Yes” person and said that she would like to forward my info to corporate and have them contact me, 3-6 days of phone tag on my work cell and I ultimately told corporate the same exact thing, blah, blah, yada, yada. Here’s the capper – My package actually arrived on time and several days sooner than their website tracking had predicted, in fact they said it was delivered and it hadn’t been and it arrived the following day (I was wondering about the deceptive delivery date – kind of makes ya say hmmm) They tried to tell me that I’m in an extended zip code and they only have deliveries 2 days a week or some BS, well whoever I complained to listened because now they have this person who wanted to rent from us driving for them 5 days a week in our zip code, – very interesting…. All a true story.

    Complain to the corporate offices and threaten to contact the vendor and cancel the shipment and to never use them again so long as they choose to use DHL!

    G/L Everyone and Godbless.

40. William
    January 30th, 2007 at 10.24 am

    

    Well they are the most unreliable delivery co. I’ve had to deal with. Package was sent on 21 Jan, suppose to be delivered on 25Jan, after that wasn’t done, waited till 29 Jan still not delivered.. they(local DHL) promised it by the next morning by 0830..well that didn’t happen either…all I got was lip service. I advised the co. I ordered my merchandise from, that their reputation was being dragged through the mudd due using DHL as their delivery service!

41. totoau
    January 30th, 2007 at 4.14 pm ♥

    

    I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven’t got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is!!! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.

    The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can’t track the packages but will found out what happened and will give me a call back later, which didn’t. So today I try to contact them again because it’s 6 pm and still don’t have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week!!! I am now still waiting for my packages, and don’t know what to do!!! What kind of service is that?

    *update* Today is 1/30 and I still don’t have my package. Called DHL, they still don’t know where the package is; have to contact the shipper (online store) to credit back on my account!!! Since the items that I purchased online is on sale, I am not able to get them anymore!

42. Elizabeth Velez
    January 31st, 2007 at 11.44 am ♥

    

    DHL is definetely the WORST delivery system in the world. I have been expecting a package since last week, today is 1/31. When I checked the tracking number yesterday, it said that my package was delivered on 1/25 and signed for by “Lozado”. There is no Lozado at or near my premises; however, I knocked on each individual door to my apartment building, and suprisingly, no one saw or signed for the package. I’ve been contacting DHL and leaving them e-mails since yesterday. The item I ordered was a very nice silk schawl that I purchased to use for a very important event in February…which is right around the corner. What I don’t understand is….why the hell would the moron driver give my package to someone else? Clearly, the name on my package did not say “Lozado”. I’m so pissed off!

43. Joe Goclowski
    February 8th, 2007 at 5.26 pm ♥

    

    I ordered something with two day shipping, it took them three days. They have always been a day late and a dollar extra.

44. Jonas
    February 15th, 2007 at 11.18 am ♥

    

    yea… ordered telephones for overnight shipping. shipped on the 2/12 for delivery 2/13… waited all day at home 2/13, 2/14… and now still waiting 2/15… DHL is a joke. i’ve never had any problems like this with either fed-ex or ups. humbug.

45. yo momma
    February 20th, 2007 at 6.49 pm ♥

    

    i just got vonage and thay told methay would ship my stuff tohook it up rush overnight to get here by 12PM i payed over 40 bucks for this due to fact i MUST have a phone the box was shiped 4 days ago still not here dhl told me well we will refund vonage and thay can refund you vonage told me thay are not in out to give ppl there money back that was dhl’s job well i am out 40 bucks and it’s still not here i am about to cancel vonage and go get adif phoneline and just call it a loss of over 200 bucksby the time you add on the servis fees in for the phone line that i am paying for that i don’t evean have

46. Val
    February 22nd, 2007 at 2.25 pm

    

    Oh, wow, I had completely forgotten about this. DHL is the company that lost lots of personal information of customers of ABNAMRO mortgage company!

    spoken-for.org/archives/2005/12/21/1342/

    Thankfully, they were recovered, but you really have to wonder about DHL… and how long it’s going to take other companies to realize they shouldn’t use them anymore.

47. diane
    February 23rd, 2007 at 12.46 pm ♥

    

    I ordered a video camera in October to take on a couple of trips. It was coming from New York to California. I called the company to find out why it hadn’t shipped and they told me they hadn’t received their supply. They said they would send it out 2-day instead of what I had paid for because of the inconvenience. Great, right? Nope. Sent DHL. I put a note on my door to authorize delivery without a someone to sign in person. It sat on the door two days with no delivery. On Friday I called to find out where it was and was assured it would be delivered that day by 6:00. Nope. I called again and they said okay it would be delivered on Saturday. Nope. I called on Saturday and they said sorry. Oh, thanks, that makes me feel so much better. It was finally delivered on Monday. The reason? The regular driver was on vacation and the temp couldn’t find my house??!!!! It’s two blocks off a major street. They should modify their delivery claims to say, next day delivery….unless we have a temp driver who doesn’t know where the hell he is.

    Now I just ordered a new TV via ground delivery, because it was free. When I got the tracking number, oh, no, it was shipped by DHL. Delivery estimated (there lies the rub) 2/23/07. I have to take off work in order to SIGN for it so no one steals it. I try tracking it to confirm its delivery date. The last entry has it in Wilmington, OH (sound familiar) on 2/21. So I call. Welllll, they’re a little behind in updating their logs. It’s before the local facility opens, so I have to call back after 9:00 when they assure me they can tell me it will be delivered today. He knows it will be even though he has no info to confirm that. I call about 9:30 and after waiting on hold for some time, the lady comes back and says it won’t be delivered today because they haven’t received it yet. But it will be delivered tomorrow morning. What time will I be available. Deja vu. Anybody want to bet as to whether or not I will get it delivered tomorrow? I asked her how she knew they would receive it by then. “Because they told me it would.” And if “they” don’t know where it even is, how do they know it will be received by tomorrow? Besides, I was previously told by DHL that they don’t deliver ground packages on Saturdays.

    I am waiting for DHL to contact me at work and try to get me to switch from FedEx to them. What do you think I’m going to say?

48. The Truth
    March 19th, 2007 at 5.42 am ♥

    

    http://www.unitedpackagesmashers.com

    http://nmallory.exit-23.net/20050913/fedex-sucks

    http://www.oreillynet.com/mac/blog/2004/05/fedex_doesnt_deliver.html

    http://www.werty.net/2007/03/fedex-sucks.html

    All shipping companies suck. It’s a fact of life.

49. Val
    March 28th, 2007 at 10.20 am

    

    Fact of life? It may be a fact of life, but that doesn’t mean we have to put up with it. If people are complacent and do nothing the big companies will continue to step all over us. I don’t think the whole “so deal with it” attitude has any place here.

50. Bryan
    April 7th, 2007 at 11.11 am ♥

    

    What the F? Two times I have paid a premium for DHL’s so called “Next Day Service” The first time I had flown from Tampa to Cincy, OH to do a business presentation; I had an assistant overnight me some materials that were not ready at the time my flight left. They were taken to the shipper at 8:00AM on Thursday, they were sent Next Day 10:30 guaranteed air. Friday rolled around, no package by 10:30, then noon; still no package, 3:00PM, I had to leave to give the presentation WITHOUT the pertinent materials… The customer service representative apologised profusely, and said the package would be delivered Monday… Paid for it to be delivered Friday morning, what the hell is Monday??? The package was in Wilmington, OH on Friday; not that far from where I was. Monday comes and goes, no package!!! Tuesday, I have to fly back to Tampa, the package is “out for delivery”; I tell the so-called “customer service” rep that I am about to be flying back to the origin of the package. She offers to ship the package back “free-of-charge”; I tell her “no thanks”, I don’t really want to wait another week to get the materials. Finally they contact the driver who has the package, he met me at a White Castle on the way to the airport. 5 days on an overnight, I vowed to not use DHL again…

    Fast forward to this past Thursday 4/5/07, I purchase a fuel tank for my boat as I discovered mine to have a significant leak. I am entered in a fishing tournament with a couple of friends; we paid a $500.00 entry fee. I paid $82.00 for “overnight delivery” so I would have the tank on Friday, and get it installed Friday evening. Guess what… The seller used DHL; guess where the package was last seen… Wilmington, OH! Once again, I call customer service, they tell me the package is “in transit” they are expecting it in Saint Petersburg Saturday morning. At first, the guy tells me that it cannot be delivered until Monday. This is not what I want to hear; he then says he will note the shipment with a “hot ticket” which means it will be shipped to me as soon as it arrives at the terminal. I just got off the phone with “customer service” who told me that they are unsure of just where the freight package is; it is “in transit” and will not be delivered today, but should be here on Monday.

    Second time using DHL’s “overnight service”, second time no package… What is the deal? If they don’t make the overnight deadline, do they just say “screw it” and put it on regular freight??? This is complete BS, DHL SUCKS!!!!!! BOOOO!!!

    From reading the other posts, Wilmington, OH must be some kind of “Dead Zone” where packages just sit for a few days doing nothing.

51. DHL-TDCND
    April 16th, 2007 at 6.59 pm

    

    I recently was expecting a return from DHL (and yes they suck) and they couldn’t even find my place (its not hard and with GPS nowadays they have no excuse) So they decided to drop it off at my fathers office. Never told me where they dropped it off (there crappy tracking system online lacks a lot of info such as the address of the final destination)

    So i’m running around like a chicken with its head cut off because someones name I am not familiar with had signed for my package and it sure didn’t come to my house. Then after all the tech support crap the last person to call and tell me where it was could not speak well and was hard to distinguish what she was saying.

    They still even said they where not sure of the name of the place they left my package or even the address! The just told me its near such and such bank but did not have a. Gee that helped. Luckily I know of the location there where talking about and figured it was my fathers office. But that address was not on any of the shipping or billing info ever!

    So some dumb ass worker of theres just left it there without notification and didn’t even make a note of the damn address they left it at! I had no choice but to use DHL because thats what Logitechs return service shipped through. I will never purposely use these incompetent moronic fools again!

52. Ray Regis
    May 29th, 2007 at 2.07 pm ♥

    

    Have any of you worked for UPS or DHL?
    I worked for UPS for a year, and I now work at DHL.
    You all have no idea why they re-route your items and take longer than usual… but I do. I ACTUALLY HANDLE YOUR PACKAGES.

53. Val
    May 29th, 2007 at 4.24 pm

    

    So… how about you enlighten us then? hmm?

54. bryan
    May 31st, 2007 at 2.49 pm ♥

    

    DHL HAS MORE MONEY THEN FEDEX AND UPS COMBINED. THEY ARE THE #1 INTERNATIONAL CARRIER. SO RELAX WITH YOUR 5 PACKAGES A WEEK. I HAVE HAD UPS AND FEDEX MESS UP. EVERY CARRIER HAS BAD PACKAGES. ONE OUT OF EVERY 200 PACKAGES GETS MESSED UP. THATS ACROSS THE BOARD WITH ALL THREE CARRIERS. IF YOU DID ALOT OF SHIPPING YOU WOULD KNOW THAT.

55. Val
    May 31st, 2007 at 4.42 pm

    

    Um, okay.

    You gonna back up what you claim, or just spew your mouth?

    Where do you get this 5 packages a week crap? Thanks but I do ship and receive a lot and my opinion is that DHL is at the bottom of the list. I’ve never had a problem with anything FedEx or USPS and one problem once with UPS.

    The DHL at Home service is, simply put, crap, a bad idea all around. They take the packages across the US very slowly then pass them off on the USPS to do the dirty work of actual delivery. When promised 3 to 5 days delivery, packages arrive much later, 9-10 days in total. Crap. Pure crap.

56. Bryan
    May 31st, 2007 at 5.34 pm ♥

    

    I guess you don’t know this but fedex has a program that works the same way. Listen dhl services 65% of the fortune 500 companies, i’m sure they can handle the small amount of shipping that you do, or recieve. Listen don’t be cheap get it sent to you next day or two day. It’s your fault for using that service. The USPS is the worst when it comes to handling anything. They lose or trash about 10% of what they handle. You get what you pay for.

57. Big Daddy Vegas
    May 31st, 2007 at 10.05 pm ♥

    

    So bryan how long ya been working for DHL? lol.

    As far as DHL having more money than FEDEX AND UPS combined thats a pipe dream, and your full of shiat.

58. Big Daddy Vegas
    June 1st, 2007 at 1.28 am ♥

    

    OK but this isn’t a pro-DHL topic, maybe you should start a DHL-brown-nose site of your own.

    Last time I checked this topic was for people who had experienced trouble with DHL.

59. Val
    June 1st, 2007 at 10.35 am

    

    Bryan, I’m still not seeing you giving any proof of what you’re claiming as far as money and Fortune 500 companies, etc.

    Secondly, no, it was not my fault for using that DHL service. I was not told the shipper would use DHL whatsoever let alone that at home crap. Usually Amazon.com would ship with UPS – everything else I’ve ever gotten from them has come UPS – so I assume this would be UPS, too. I had no choice in the matter, I’m afraid.

    Thirdly, I’ve never had USPS lose anything of mine. The biggest problem I have with USPS is the fact that the post office here is only open from 9-11am on Saturdays.

    Also, this morning I was doing some maintenance on my site here and read an archive from two and a half years ago. DHL was the one that lost lots of sensitive information my mortgage company had shipped. Thankfully, they found it a couple of weeks later, but that was after the mortgage company was obligated to give all their customers heart attacks. Again, it wasn’t my choice to use them there. Heck, I didn’t even know my personal information was being shipped around the country on tape before then. Nice, huh?

    Let’s not even mention that DHL has been late here every other time I’ve had to deal with them – again, those weren’t my choice either.

    So if you want to talk about personal experience – which this website is – MY personal experiences, then DHL has screwed up 90% of the time I’ve had to deal with them whereas for FedEx it’s been never, UPS only 2% or less, and USPS never. So therefore, according to my personal experiences: DHL sucks. It’s simple, really.

60. Hank
    June 9th, 2007 at 4.49 pm ♥

    

    I TOTALLY HAD THIS ******’ EXPERIENCE RIGHT NOW, I ORDERED LAST MAY 31, THE ITEM WAS SHIPPED JUNE 1, I ORDERED THIS ITEM EARLIER FOR I NEED IT ON THE 9TH. IT WAS SHIPPED VIA DHL @ HOME DEFERRED, THESE ******’ MORONS IN DHL WILL TAKE 12 DAYS JUST TO GET IT TO THE CITY I WAS SHIPPING IT, AND PASS IT TO USPS, THEN USPS OF COURSE WILL TAKE SOME TIME TO SORT AND MAIL THE PACKAGE, APPROX 2 DAYS ACCORDING TO THE IDIOTS IN DHL, THESE MORONS IN DHL. IS IT CORRECT TO RECEIVE A PACKAGE AFTER 15 DAYS?!!! **** DHL, THEIR WEBSITE AND THE IDIOTS THAT WORK AND RUNS THIS COMPANY!!!

61. Hank
    June 9th, 2007 at 4.50 pm ♥

    

    I’D USE USPS ANYTIME OF THE DAY THAN THESE RETARDED DHL SERVICES!!!

62. Josh
    June 9th, 2007 at 9.35 pm

    

    Yes, DHL is pretty bad at times. So are FedEx and UPS. I have had problems with all of them at one time or another. Currently, I am having issues with UPS. Every time I place an order, I have to spend at least one hour trying to get them to stop their lies and clean up their messes. They will not do anything because I am not the shipper. I have pushed Amazon to do something, but they will not. They tell me to speak with UPS. At this point I am using every resource I have to find corporate numbers for both Amazon and UPS. I was fortunate in the past to find the direct line for DHL-USA’s president’s office when I had issues with them. I spoke with his personal assistant and within 24 hours the employees mentioned were getting the smack down. I got calls from supervisors apologizing for their employees. Since then I have gotten great service. The point being, that none of the courier services are perfect. We have each had problems with one or more of them. Yes, they are taking hits via negative word of mouth advertisement, but this isn’t correcting the problem. If you want to fix your problems with DHL or any other service, be persistent and take it as far up the chain as possible. For the DHL people that haven’t gotten a proper resolution through regular customer care, ask to have your issue elevated to the Office of the President. Note, this is not the actual office of the president. This is the highest level of customer care that DHL employees.

63. ajgamester
    June 14th, 2007 at 11.49 am

    

    Well DHL is better then fedex all the thing i ship through dhl arrive sooner then the estimated date. The last package i had shipped through fedex went from Arizona to ohio and stayed there for a week and a half I live in the lower half of missouri why did it go to ohio and set for a week and a half when i paid for Fedex 2 Day

64. hank
    June 14th, 2007 at 1.31 pm ♥

    

    GUESS WHAT, I STILL HAVEN’T RECEIVE THE PACKAGE, EVERYTIME I CALL I GET DIFFERENT ALIBIS, THE LAST CALL I MADE THEY SAID IT’S IN OUR LOCAL POST OFFICE AND I CAN PICK IT UP THERE, WHEN I WENT TO OUR POST OFFICE IT’S NOT THERE. I CALLED DHL AGAIN THEY SAID THEY STILL HAVE IT AND THEY ARE HAVING PROBLEMS WITH ONE OF THEIR WEREHOUSE SOMEWHERE IN OHIO AND THAT IT WILL LEAVE OHIO THAT DAY, 3 DAYS BEFORE THE LAST CALL I WAS TOLD SEVERAL TIMES THAT MY PACKAGE WAS ALREADY IN CALIFORNIA, INCLUDING THEIR WEBSITE.

65. Josh
    June 14th, 2007 at 1.40 pm

    

    If your problem is not getting resolved through standard customer service, call the “Office of the President.” This office, is not the actual office of the DHL-USA President, but is the highest level of customer service. Their number is 800.539.1606.

66. Big Daddy Vegas
    June 14th, 2007 at 5.52 pm ♥

    

    So we’re back to cheerleading for DHL eh…

    Wrong thread.

67. Josh
    June 14th, 2007 at 6.28 pm

    

    I am not a cheerleader for DHL. I am just another once pissed off customer that received extremely bad service from DHL. This service was so bad that it was addressed by the DHL-USA President and his executive team. This resulted in a phone call from a DHL District Manager apologizing for all my problems and letting me know that if a problem occurs in the future, I may call on her to personally handle it. Yes, DHL is my primary choice in shipping solutions at the moment. This is only because I have the President’s personal assistant on speed dial. These luxuries are only provided because of DHL’s screw ups. I would prefer if I didn’t have to spend 4 months fighting DHL to be where I am. Now, while researching something I found this blog. I read about the problems that other people were experiencing. I wanted to do good by providing them with other options of support so they would not have to struggle as much as I did. I am sorry if you feel that I am a cheerleader and I’m ruining your blog. It is your choice to sit around and complain all day long about how bad DHL is. Maybe it just makes you feel better to do that and not get answers. If I were you, I would take all the support you can get.

68. Val
    June 15th, 2007 at 10.51 am

    

    Just to clarify – this is MY blog. Only comments in green (for my current theme, was yellow for my last) are from me. Anything else (currently orangy-pink) is a visitor. No one’s ruining my blog, no worries – I appreciate debate when it’s done civilly.

69. Val
    June 15th, 2007 at 10.54 am

    

    Oh, and as far as my situation goes – I’m not dealing with DHL at the moment, though I’m sure I will be sometime next week. My new Dell laptop is due to ship on the 18th and they usually use DHL lately. They upgraded me for free to one-day shipping (long story) so we’ll see how that goes and if I actually get it the next day and in one piece.

    My father-in-law just got a computer from Dell too, and it’s kind of funny because as I was setting it up for them he said that yeah, it arrived in good time but he wasn’t too happy with DHL. (I had to raise an eyebrow because he doesn’t read here.) He said the box wasn’t in too good of shape, looked like it had been thrown around or something. But no problems with the computer, so I didn’t pursue it any further…

70. Janice
    June 16th, 2007 at 2.33 pm

    

    DHL is the worst company ever and I cannot believe they are even in business.. why companies would use them is beside me.. if you google the work DHL you come up with tons of web sites stating how awful they are. They have lost many items of mine and didnt give a rip about it. I have discovered the best way to go is a local delivery service company for all my packages. They have no screwed at all! I would suggest anyone who needs a courier service company go with someone local!

71. Val
    June 18th, 2007 at 11.27 am

    

    Well, big surprise.

    What Dell says they shipped on the 15th with next business day, DHL claims was sent ground and will arrive on the 20th, mayyyyybe the 19th. I am unavailable both those days, need this asap, and so I get to drive 70 miles one-way and pick it up today.

    What I don’t understand, is what he basically told me was going to happen was that it would just sit in the sorting center in St. Louis for two days until it would go out for delivery on the 20th. That just does not make sense to me. It’s only coming from Nashville, I could have driven there and picked it up in a matter of one day if I really wanted to and probably for less in gas than what the shipping cost. I mean, according to the tracking, the package took 52 hours to get from Columbia, MO to St. Louis. That just doesn’t make sense to me.

    I guess this is because, as a small business owner, it’s customers first. If I can’t ship the same day an order is placed, or the next day, I feel bad. Orders are my first priority and I make sure the customer gets them as soon as possible. And you know what? This attitude has come back to me in a good way – I’ve been complimented on this many times and, in addition to my good product, as a result, I have many repeat customers.

    So I just cannot understand this mentality of “well, it was shipped ground so we’ll make sure it takes as long as possible to get to you while it just sits in our warehouses getting smashed by other packages.”

72. Allen Gordon
    June 18th, 2007 at 4.22 pm

    

    DHL is beyond incompetent, disorganized and an outright obtuse organization. My employer sent me Next-Day delivery package through DHL. The package was supposed to deliver on May 12th. These fools did not attempt to deliver or call me (although my phone was provided) till I called them inquiring my package a week later! After making one excuse after another, they promised me to finally deliver it by that afternoon. It’s noon, 1PM, 2,3,4…no package! I called back and the DHL person was unprofessional, unconcerned and outright RUDE! I made two additional calls to their national 800#, but they advised me to call the same incompetent and rude local branch! Their service is below a third-world service.
    Because of DHL’s fault, I missed a very import assignment and in return lost money and promotion.

73. Val
    June 18th, 2007 at 10.12 pm

    

    It appears the comment I tried to send from my phone didn’t go through. I drove all the way up to DHL today and then proceeded to sit there for an hour because they could not find my package! Yes, I had called first and talked to someone – online tracking changed to show it was awaiting customer pick up and then over six hours later when I got there, they couldn’t find it for an hour! I wasn’t the only one, either. Another woman was there with me for a while, they sent her away with nothing, only promises they’d deliver it tonight (she lives way closer than I do). I hope she got it – something important for a wedding this week.

    The main woman never was very friendly, either. She just kept saying, “there’s a lot of freight back there” in an almost menacing tone, even when not confronted by anyone. The other woman was nicer but you could tell frustrated with me for what reasons I don’t know. I was polite and kind and quiet the whole time. Very pleasant, in fact. It wasn’t until the manager came out – as requested by the other woman – talked to her a few minutes, then found out that I’d been there for over an hour that anything happened. His eyes bugged out of his head and he said, “an hour!!?!??!” And within five minutes I had the package. Something smells fishy there.

74. Larry Myers
    June 18th, 2007 at 10.40 pm ♥

    

    DHL sucks blue whale. They “attempted delivery” today they said on their tracking site, but someone was home all day. And, they did not leave a notice about a redelivery.

    The local office said “Just leave a note on the door saying it is ok to leave package and sign it.” I pointed out that I had and the fact there was no redelivery notice was a clear indication the guy had not shown up.

    He assured me he would check with the driver and get back to me. He hasn’t.

    In this town DHL hires the scum of the earth to do the deliveries. I’ve seem them hit on receptionists, seem them acting stoned or drunk, you name it. (I suppose you shouldn’t expect a lot from a company founded by an (now deceased)admitted child molester. (Larry Hillblom, see Wikipedia.)

    Unfortunately, the choice of shipper was not up to me.

75. Mega
    June 19th, 2007 at 6.40 pm

    

    Well crap. I ordered something from a private party and he elected to ship it using DHL. The only status showing on their website is that it departed origin on June 8. After that, no status.

    The DHL customer service reps that I talked to via their 800 number were nice enough, but don’t have any information about what happened to the package after that. One of them mentioned Ohio, so I’m guessing my 65 lb 20″x20″x15″ package has been misplaced in that black hole along with all of the other missing packages. They’ve initiated some sort of super duper ultra special search of their sorting facility and promise to call me by 7:00 p.m. with a status update. I’m going to guess that with about 2 hours left, they’re not going to make it.

    After reading this topic, I fear this saga is probably only beginning for me.

76. Christopher A. Wheeler
    June 20th, 2007 at 10.04 am ♥

    

    Well, I just placed an order last night on a website. In 2 days I am going to be out of town at a friends house, so I chose the 2-day shipping, and I put my friend’s address.

    Today I found out it is shipping DHL. So I’ll probably be back home before the package gets there.

    Let’s hope I am wrong.

77. Christopher A. Wheeler
    June 25th, 2007 at 9.53 am ♥

    

    Hey Val,

    Happy One Year Post Anniversary!!!

    I thought I would fill you in on my my recent experience(s) with DHL.

    As you know from my previous comment (#27) I was not too thrilled with my one and only DHL experience in the past. But I mentioned last Wednesday (comment #76) that I ordered on Wednesday, 2-day shipping, to be delivered to my friend’s house on Friday. Well, I got there Friday, and my friend said “Your package came yesterday”. I snickered a little bit at his comment, because I am very immature sometimes, but then I was surprised to find that DHL got my 2 day shipping to my destination in 1 day. Which is quicker than two days.

    Well, as it turns out, I ordered the wrong thing. So I went back to the website I ordered from, and ordered another one. Again, this is still Friday. Again I ordered 2 day shipping, so I figured it would be here at Tuesday at the earliest. But today I looked at the tracking info and it supposedly is on the courier truck to be delivered today. Of course, they’ve burned me once, so I’m a little bit nervous. I mean, that is what it said before about my phone last year. Still, after my good experience last week, I’m hopeful.

    I guess this means, if they do deliver today, then they’ve done good by me, and I have no more room to complain. I’ll let you know later what happens.

78. Christopher A. Wheeler
    June 25th, 2007 at 12.14 pm ♥

    

    OK, well, the package came today. I ordered it Friday with 2 day shipping, and it came the next business day. That’s two in a row now.

    Maybe they hired some new people?

79. Val
    June 25th, 2007 at 2.03 pm

    

    Well aren’t you just the luckiest duck in the bunch? ;-)

    That’s great!

80. Chuck
    July 24th, 2007 at 2.28 pm

    

    DHL sucks! Its been 3 days and still nothing. I only live 5 hours from both Nashville and Atlanta!

    Tracking history

    7/21/2007 10:12 pm Processed at DHL Location.AtlantaHub,GA
    10:07 pm Arrived at DHL facility.Atlanta Hub, GA
    10:07 pm In transit. Atlanta Hub, GA
    12:00 am Shipment Acknowledged Nashville, TN

    Picked Up by DHL.

81. Dave
    July 28th, 2007 at 9.18 am ♥

    

    I had ordered a replacement cell phone from verizon and they shipped via DHL 07/21/200. Today is 07/28/2007 and still I have not received my phone. When I called DHL they said my phone had been lost at the the Ft. Lauderdale DHL station. Nice!!!! I was surprised by their response ” we lose many packages, there is nothing we can do1″

82. T2034
    August 3rd, 2007 at 12.05 pm ♥

    

    DHL suck!!!!! The final destination for my package was Florida, it started out in GA and went to OH. How stupid does that sound.

    8/2/2007 5:23 pm Shipment on Hold. Wilmington – Clinton Field, OH
    12:04 pm Processed at DHL Location. Wilmington – Clinton Field, OH
    7/31/2007 1:57 am In transit. Wilmington – Clinton Field, OH
    7/30/2007 7:58 pm Departing origin. Smyrna, GA
    4:09 pm Shipment picked up Smyrna, GA

    Here is what DHL Customer Service wrote….

    Thank you for contacting DHL.

    We apologize for any inconvenience this might have caused you. Our records indicate that the shipment is in transit and has not arrived at the destination service center. Once it arrives, it should be delivered by the end of next business day , barring any unforeseeable delays. The shipment was delayed due to DHL handling error. Please be assured this is not indicative of DHL’s service. We appreciate your business and value you as a customer.

    A request has been filed with our Service Department under reference number 08######## to request removal or a refund of the shipping charges for the bill to party of the shipment. Please retain this number for your records.

    Please note that if DHL Express is billing the sender for the freight charges, they must reimburse you directly. I apologize as this is procedure since you paid them directly for shipping. Our Service Department will review all necessary information, and if more details are needed, will contact the bill to party in writing within 10 business days of this request.
    If I can be of further assistance please advise.

    Thank you for using DHL.

    Charles
    DHL Express
    Customer Service

83. T2034
    August 3rd, 2007 at 4.47 pm ♥

    

    DHL SUCK!!! It started in GA and headed to OH and Florida was the final destination, how stupid was that. Now shipment is on hold, lost in the black hole. Make life a bit easier and avoid DHL. What a bunch of clowns.

    8/2/2007 5:23 pm Shipment on Hold. Wilmington – Clinton Field, OH
    12:04 pm Processed at DHL Location. Wilmington – Clinton Field, OH
    7/31/2007 1:57 am In transit. Wilmington – Clinton Field, OH
    7/30/2007 7:58 pm Departing origin. Smyrna, GA
    4:09 pm Shipment picked up Smyrna, GA

84. Keith Evanhoff
    August 9th, 2007 at 11.50 am

    

    I’m sorry to hear about your troubles with DHL. I live here in Howell Michigan and made the mistake of using DHL once too. I was shipping a video game to my brother since he lives in California. From the beginning DHL dropped the ball. I was mislead about the cost of the shipping, and as it turns out the package didn’t even ship for almost 3 weeks. They claimed it was lost and then when it finally did arrive the disc inside the casing was scratched up and unplayable.

    When my buddy asked to borrow game and I wised up and decided to use Diligent Delivery out here in Michigan. They do daily courier, messaging, and delivery out here in Michigan and the service I got from them was fantastic. They were very cool, affordable and reliable, something DHL will never be.

85. Andy
    August 14th, 2007 at 9.11 pm ♥

    

    I just had two separate orders delayed from DHL bumbling… So you know what I did? I called up DHL “customer service” and refused delivery. Then I called the vendors, Dell and Nordstrom, and reordered and requested different carries. To which they happily obliged. Moral of the story? Customer money always wins.

    I will not ever purchase from a company that does business with DHL from this day forward.

86. AB
    August 15th, 2007 at 8.23 pm ♥

    

    Oh yes. I am a small business owner too- I do a lot of shipping. Sure, I’ve had maybe one or two problems with other shipping companies. And probably 100 such problems with DHL. One of the places I would subcontract work to would use DHL exclusively. An …amusing… amount of packages would arrive bent up, run over and, oh yes, contents missing. Never mind the late and disappearing packages. I glare when I see DHL trucks. Luckily, the DHL people local to my current location usually deliver the packages in… reasonable condition.

87. Christopher A. Wheeler
    August 16th, 2007 at 7.35 pm ♥

    

    So I thought you might get a chuckle out of this.

    Yesterday I was sitting waiting for my hair cut appointment, so I could look presentable this weekend, when I overheard two girls talking. I really wasn’t trying to listen to what they were talking about, but it was hard because they were talking so loud.

    Anyways, I hear one of the girls mention “DHL” (I hope quotation marks are appropriate here) so I listen, and basically, they’re just talking about how much DHL sucks. This girl said that her replacement cell phone was coming DHL, but they’ve lost it 4 times!!! I thought maybe I should refer her here to your blog to comment, but I thought that would be a little weird.

    Just wanted to let you know!!!

88. Val
    August 17th, 2007 at 7.20 am

    

    LOL — I had to refrain myself from pointing everyone I encountered at DHL in June to this page, too. Since everyone that came in for a package that day, while I waited for them to find my laptop, complained about them!

    And lol at quotation marks — I think so! ;-)

89. jdawg
    August 18th, 2007 at 7.55 pm

    

    DHL is awful we were supposed to recieve 5 ball pythons on Friday and here it is Saturday. These animals will die if not here on time. They say they won’t ship them to me until Monday. I hate these f****** and if my animals die I will file on DHL for animal cruelty which is felonious and a claim against them for emotional distress. After which they will have lost thousands of dollars because some d******* can’t drive a f****** van!!!!!! UUGGHGHGHGHGHGH son of a b****!!!! They piss me off. If it was FED EX I would have received them early.

90. Another unhappy DHL customer
    August 25th, 2007 at 7.48 am ♥

    

    Well, I didn’t choose DHL, IBM/Lenovo did. I received an empty box to put my 2 week old broken laptop into within 24 hours of getting the okay to ship it back to IBM/ Lenovo for repair or replacement. I had my machine boxed and ready for shipping within an hour of receiving the box and called DHL for what seemed to be an easy and quick journey to the repair facility and back. 2 days later I call IBM / Lenovo to find out when I would be getting my machine back. They hadn’t received it yet and didn’t seem concerned about it. I raised hell with them and it got escalated to a “Missing Laptop” issue. to make a long and frustrating story short, the DHL driver was driving around for 4 days with my laptop in his van. DHL didn’t investigate this until 4 days after they had been notified. Through IBM/Lenovo I found out that there were MANY missing computers that DHL had control of.

91. Anthony
    August 29th, 2007 at 8.37 pm

    

    What does it mean when you track your package and when it finally clears customs it says processed at DHL then it says… Shipment on Hold? what is up with that?

92. Shane
    August 31st, 2007 at 12.46 pm

    

    Two days ago, DHL experienced an “address error”, so they shipped the package back to their warehouse. Downtown, there is a “Cedar Street”, and just out of town, I live on a “Cedar Lane”. Sound confusing? Not when the f****** postal codes are different! What the f*** is with this? Why pay for expensive shipping when these f****** tools can’t do anything right?

    Well I talked the d***a****’ on the phone today. I explained to them that they must take into account the postal code on the f****** address if there are two streets with similar names. I still don’t even understand what the problem was. They just couldn’t find my house. F****** stupidest people I’ve ever dealt with.

    Anyway, they won’t be able to ship it out to me until TUESDAY. I F****** SPENT $30.00 FOR RUSH SHIPPING SO I COULD GET IT ON THURSDAY. I f****** needed this package BEFORE Tuesday. WHAT THE F***? I could have f****** DRIVEN from my house in Canada to California and picked up my f****** package faster than this b***s***. I can’t remember the last time I was this mad.

    F****** INCOMPETENT C**********!

93. Christy
    September 9th, 2007 at 12.30 am ♥

    

    Yes, I must agree that DHL sucks. I paid for 3-5 day shipping 9 days ago today. I had something shipped from Calif. to me in AZ and it is still in Ohio. I hate their tracking info. My husband is a manager for UPS and I can tell you they are highly organized and check and recheck everything.
    I also found your post when I simply typed into the search bar of yahoo, “why is my DHL package stuck in Ohio.”
    Funny.

94. COLUMBIA PRODUCTS INTERNATIONAL _ NJ
    September 12th, 2007 at 12.43 pm

    

    DHL have very poor service. Very poor custmer service. Claim big about their delivery and customer services, all lies. They have one of my packets sitting in their DHL facility center since last 11 days and they have no clue, no delivery response or action so far.

    DHL sucks really once the things come as Priority or rush basis.

    Looking Corporate Customer Complaint Dept., number.

    Manager Imports
    Columbia Products

95. Margaret
    October 4th, 2007 at 4.24 pm ♥

    

    I work for a very large company, let me tell you …DHL (D*** Hugging Losers) are a pain in my behind, they can not bill properly, they have alot of trouble if you are sending over seas, and they can not even get a local delivery right!!!!!!!!! Then the smart *** reps they lie like a bed of roses. Lies lies lies, or they will switch you around from one person to the other when you need an answer to a problem they will switch you from one person to another and say we will get back to you and they nevr do.They try to put the problem on the company because we did not follow protocol KISS MY LILLY WHITE!!!!!!They have unintelligent people working for them and they are way to disorganized. I wish they would just leave and go back to Germany!!!!!!!!!!!!! And take the stupid reps with them. Thank you for letting me vent.

96. Unhappy with DHL and need to vent
    October 15th, 2007 at 8.09 am

    

    Lenovo probably uses DHL because of some inside deal they have going (given that they hired DHL’s CIO). First off, their voice-recognition customer service line is extremely annoying. Then, they don’t deliver on weekends, which is a bad deal for people who have to actually work. This means taking a day off from work to receive a Lenovo shipment. The line says, “call us between 8:30 and 5 on week days”. What? They don’t even have a 24×7 customer service line? Then when I finally got through to the depot, the lady says, “Call me back in 10 minutes, I have someone at the counter.” Ten minutes later, it’s “I can’t really track your package right now. It must be somewhere here. It’s too crazy — the drivers are on their way out.”
    They have one person taking care of everything. Why even have a customer service line?
    Called the main service line and was told the package would be in my hands by noon, but the response came so fast that it could have only been a lie. (No usual clicking away at a keyboard/hm.. let me see pause).

97. John
    October 24th, 2007 at 4.18 pm

    

    DHL SUCKS!!!!! I had them give me a quote after I gave them dimensions weight leaving zip and destination. Then once they had my debit information charged 37.00 more. I complained spoke to four “supervisors” and they were like a broken record and told me I was just SCREWED!!!!! SO NO SCREW THEM!!!

98. Jr.
    October 25th, 2007 at 5.08 pm

    

    Hi!
    You know, it says volumes when I find this entry by googling “dhl tendered to usps”.

    I’m still waiting for a <0.5 lb video adapter, without it one of my computers is rendered useless, shipped by DHL.

    It moved around for two days (to a massive detour from where I live) and is stuck in Grand Prairie, TX. If they’d shipped straight to my city (we have a DHL center thing), they’d have saved a ~460 mile trip. Not only that, but dhl-usa.com doesn’t understand my tracking numbers.

    My parcel has fallen off the face of the earth. What I wouldn’t give to have FedEx or UPS ship it.

    I went onto their “Process” explanation, and basically everything is automated. I wish actual people with common sense gave these harebrained travel routes a quick once-over before they ship stuff far away, then leave it there while they figure out why it’s there instead of where it’s supposed to be.

99. Travis
    October 29th, 2007 at 8.34 pm

    

    i need to vent. i hate dhl — anytime i order something that is shipped by them it is screwed up.

    for example.

    i ordered two things from amazon – one wasn’t important so i had it shipped 2 day. the second i needed asap so i had it sent overnight.

    the 2 day item was shipped via ups and arrived the very next day. the overnight item was shipped dhl and guess what… i’m still waiting for it two days later.

    if i knew amazon used dhl i would’ve chosen a different vender. i don’t understand how dhl stays in business or why anyone would use them.

100. DHL's victim
     November 13th, 2007 at 10.37 am ♥

     

     My package, which I have sent by DHL from Sweden to Ukraine on 5th of
     November, went straight to Bejing, China. I pointed to DHL customer
     service their mistake. they apologized and sent the package (2 sheets of paper, 3 gramms) to … Hong Kong. They apologized again and sent
     that to… Sao Paolo, Brazil. It is 13th of November now, they have
     already apologized again… Any bets what will be the next destination? Never ever use DHL. The back side of the waybill says that DELIVERY TIME IS NOT A PART OF A CONTRACT. That is, hypothetically, they might ship that around for years and this will be quite legitimate. And, of course, all the year round they will apologize to you.

101. Brian Patrick
     December 2nd, 2007 at 12.13 pm

     

     DHL is the worst, period. In my area they don’t even drive their own trucks, they rent from Budget or enterprise.

     Pitiful customer service and worse delivery times and guarantees.

     Boycott at all costs!

102. Val
     December 2nd, 2007 at 10.05 pm

     

     Well here we go again. I really, really, really love Dell, but I wish they would stop shipping everything with DHL! I ordered a 16GB SSD for my Expansion Slot and a 120GB hard drive upgrade. The two shipped separately, the 16GB on the 30th from Fontana, CA and the 120GB on the 1st from who knows where… that one’s tracking info doesn’t show a from or to address but it says it’s in Ohio, it also says pieces: 0. I fear the worst. The 16GB was shipped ground and the 120GB shipped DHL Express.

     We shall see what happens. The first estimates the 6th for delivery and the second says nothing at all.

103. Val
     December 3rd, 2007 at 5.01 pm

     

     Wow, that was new. This is probably the first time DHL has ever been on time, let alone earlier than the shipper’s estimation. The 120GB hard drive arrived today. Of course, it was delivered by a woman, probably the first DHL employee I’ve ever seen who seemed to take an interest in not only her job, but the customer. Wow. I’m impressed.

104. Joe
     December 10th, 2007 at 11.24 am

     

     Ugg… DHL… Please don’t get me started! There is one company that I order most of my electronics from (and I order lots)… Frys.com. The only carrier they use is DHL. If you order next day delivery on a Friday, the delivery should be made on Saturday. I would say that about 40% of the time, DHL does not make it. I order for Saturday delivery because I know I will be home. I always end up going through the same thing. I check the DHL website which only shows the product left their facility… but no other information. I call them and they say it was not scheduled for Saturday delivery… but when their site finally updates, it shows “Saturday delivery” as the service. So they say it will be delivered on Monday. Still nothing on Monday… call them back… We see there was a hold up so your package should be delivered tomorrow (Tuesday). I’ve lost count of how many times I’ve gone through this with them. The worst part is when you call DHL… and get put on hold… you have to listen to their “We guarantee your package will be delivered on time” message… which just makes things more frustrating. As I type this… I’m once again going through this. I should have received a package on Saturday. Their site was never updated… but when I called, they told me it was sent next business day… which would be Monday (I know this isn’t correct… but fine)… so this morning, I left a note on my door saying it’s okay for them to just leave it. I still did not see an update on their site… so I called this morning just to make sure it would be delivered. They told me there was a problem and it would be delivered tomorrow… Sigh :-(

105. kerry Hale
     December 11th, 2007 at 11.02 am

     

     DHL absolutely sucks! Why Amazon insists on using them for express shipments is beyond me. They have stolen packages, gone through them, and then delivered them late. They currently “can’t find” a package that I have been waiting for. They are just horrible, on every account.

     How many $5 gift certificates does Amazon have to give away before they figure out that they are losing money when they deal with DHL? Not mention the amount of business they have probably lost because of customer’s dissatisfaction…

106. Gorwell
     December 11th, 2007 at 8.00 pm

     

     Just adding my experience to a long, sad list…

     The first time I received anything via DHL, they left it on the front steps of my house, in the rain. It wasn’t important – just my passport and visa to travel to Russia! Since I don’t use that door, I didn’t even see it for two days (I had no idea when the visa company was sending it, and they didn’t send me a tracking number). DHL left it at that door, despite a sign that says “do not leave packages at this door” and a covered porch only 10 feet away (with my actual mailbox). They’ve done the same thing twice, the latest incident happening today.

     I see only two possibilities: 1) the driver is unable to read English, or 2) he/she just doesn’t care.

107. Matthew B
     December 16th, 2007 at 11.21 pm ♥

     

     It looks like DHL did the whole “hand it off to the USPS” thing to me, too. I ordered from Amazon on the 6th. DHL sent it from Arizona to Colorado, where they supposedly gave it to the USPS. That was on the 10th, and will be a week ago Monday. So either the USPS is taking forever, or it’s been sitting in a DHL warehouse all week. In any case, it’s showing up way late, even if I get it tomorrow.

     Note that the *other* half of the order, handled by the USPS directly, was *delivered* on the 10th.

     I just sent a complaint to Amazon, and told them I would request a different courier on future orders.

     I’m never using DHL to ship anything myself, that’s for sure.

108. Val
     December 17th, 2007 at 10.04 am

     

     Matthew, I wouldn’t be surprised to find out that the USPS never got your package, especially after your other one arrived. You were given no tracking for the package for once it was to be put into USPS hands? Keep complaining to Amazon, 10 days with no word is too much, they might count it as lost and send out another for you.

109. Matthew B
     December 17th, 2007 at 12.06 pm ♥

     

     Yeah, considered how fast the USPS got the first package to me, it seems weird that I wouldn’t have gotten it by Saturday if they’d really received it on Monday.

     DHL didn’t list a tracking number for the USPS. I didn’t think the USPS did that kind of thing anyway? And obviously their number dead-ends at the point where they say they handed it over.

     Here’s the DHL tracking number if anyone wants to take a look: 20798465483 at http://www.dhl-usa.com

110. Allie
     December 17th, 2007 at 9.10 pm

     

     Oh my freaking god, I HATE DHL. I ordered from UrbanOutfitters on the 7th. It shipped on the 9th. It is now the 17th and DHL FINALLY “tendered” it to the post office. Except it was to the post office in a city 20 miles from the city where it was addressed too. WTF?

     I emailed Urban Outfitters and told them that a) they should say upfront who they are using to ship because I hate DHL and b) I want a shipping refund.

     Also, I only figured out what the tendered to the post office crap was by typing it into Google and coming here.. couldn’t find it on the damn website.

111. Matthew B
     December 17th, 2007 at 11.18 pm ♥

     

     Yeah, the “tendered to the post office” thing is absurd. I got a stupid email from them, and sent them a scathing reply. I quote them in my reply, so you can get the gist of what they said:

     —————
     “partnership between DHL and the USPS”?! Why would Amazon pay you to send something several states *just to put it in the mail*?! Here’s a great idea. How about taking responsibility and delivering packages yourselves?

     The OTHER half of the order WAS given directly to the USPS by Amazon. I received it on the 10th, the same day you finally got around to mailing it. Although I seriously doubt you actually gave it to them when you said you did – otherwise it would have shown up by now. Of course, I CAN’T TRACK IT, because you had to pass the ball.

     “I apologize that you have not received your parcel. At this time, please contact the sender so they may take appropriate action.” I did, but making sure I got the package was YOUR responsibility, not theirs. They trusted you, I trusted you, and you failed us both.

     I have filed a complaint with Amazon, and I’m never using your service again. I will be requesting USPS, FedEx, or UPS for any future online purchases.

     Thank you for nothing, because that is precisely how much DHL has “served” me.

     -Matthew B
     ——————–

     I also got a response from Amazon. They are considering the items “lost in the mail” and sending a new copy of the package for 2-day delivery. It hasn’t shipped yet, if they choose DHL for delivery again I will be forced to punch someone. >:(

112. Josh
     December 18th, 2007 at 12.12 pm

     

     Matthew, I completely understand your Amazon issues. The majority of my online shopping is done through Amazon. I have found that Amazon’s courier contracts are questionable. DHL offers cheaper service through the partnership with the USPS and so Amazon uses them for their low end shipping. When you choose the cheaper shipping methods you will most likely get this type of shipment. Because of this, I had to sign up for the Amazon Prime program which provides me with free second day shipping. I also found this method to be a bit questionable. I found that Amazon was shipping my packages UPS or DHL Ground. They, Amazon, claim that it is their choice and how to ship a package as long as they think it will arrive on time. The majority of the times, the seconday day packages sent by ground make it on time. The times they fail to arrive on time, they give me a credit to make up for the courier’s failure. In the end, DHL’s partnership with USPS saves money, but is not effective for the customer. The only way to make a change is to stand up to the vendors that contract the couriers. In the case of Amazon, I would complain to their Executive Customer Relations department. They can be reached via e-mail at ecr@amazon.com.

113. Val
     December 18th, 2007 at 12.17 pm

     

     Yeah the DHL @home service is pretty stupid. I don’t know what they think they can accomplish with it when the USPS does a better and quicker job if you give them the package from the start. I mean, I don’t know if you read about the results of my camera, but what ended up happening was they dropped it at the St. Louis post office which is not my local post office nor is it even my regional center and yet the USPS got it from there to my regional center to my local post office to me the very next day. Why would a business like Amazon think that the DHL @home service is actually useful? I ship everything with my business (and other things) with USPS Priority Mail and only had one breakage and everything arrives on time if not ahead of time. A lovely certain someone who’s commented on this post here before will tell you USPS got packages from me to her (from Missouri to Hawaii) in, what, three days.

     Matthew, please let us know if Amazon ships DHL again or not. The last several things I’ve ordered from them I’ve gotten free shipping and it’s come UPS. However, Dell keeps shipping with DHL. If you find out a way to state who you want to ship when ordering from Amazon, please let me know!

     Allie, I hope it all works out for you, too. Please let us know if you get a shipping refund and/or your package!

114. Allie
     December 19th, 2007 at 9.04 pm

     

     It finally arrived, hooray!

     But no message from either Urban Outfitters or DHL. Figures. Honestly I cannot believe they are still in business.

115. a.t.
     December 20th, 2007 at 11.16 am

     

     I have a bad experince with DHL order a Cassock for Christmas Mass, Not delivering on time, Said they tried to deliver but did not I was home all day waitng on them… Not sure why anyone would use DHL… Not satisfied at all

116. Allie
     December 20th, 2007 at 2.12 pm

     

     And this is what I FINALLY received from Urban Outfitters…

     —-
     Unfortunately the website is not set up so that you can designate a courier for standard shipping. When you click standard shipping your package has a chance of going UPS, USPS or DHL. The only way to avoid this is to always place orders for express shipping. The web team is also going to update the shipping chart shortly to list 7-10 business days instead of 5-7.

     Unfortunately I am unable to refund your shipping costs at this time.
     —-

     Wth, that’s ridiculous. I will never be shopping there again.

117. Aggravated
     December 21st, 2007 at 4.32 pm ♥

     

     Here’s my experience with DHL:

     My mom’s been battling cancer for a long time, so I ordered a camera she wanted for a long time from Amazon. They offered free shipping, which I selected because I near Lexington, KY where their warehouse is located & didn’t see the point of paying extra to ship something that could be delivered to my house in an hour. So on 12/10 it shipped out via DHL. From KY it went to OH, then UT, then MT. WTF? I *live* in KY – where’s the sense in shipping it from KY to MT to deliver it in KY? I had nothing but outright dishonesty from DHL customer service. First I was told it would be express-shipped at their expense and I would have it “in my hands” on 12/18. Called them back 12/19 and was told it had been delivered to the post office (again, WTF?) in my town and would be delivered 12/19 or 12/20 “at the latest”. Called back on 12/20 and was assured again that my package was here. Today I got an email from them saying the package was still in Montana at their sorting facility. So “we’re going to express-ship it” and “it’s at your post office in KY” and “it will be delivered today” were all lies.

     Amazon has offered to replace the camera, which I will take them up on, but of course it won’t be here for my mom in time for Christmas. To say DHL sucks is an understatement.

118. Cheryl
     December 21st, 2007 at 9.46 pm ♥

     

     Oh my gosh, I so hate DHL right now I could throw my computer across the room. Oh yes, I called them today after my package was “with the courier” yesterday. They said it would be delivered today, 12/21. I ordered it from allaboardtoys.com on 12/15 with GUARANTEED delivery before Christmas–of course, it is toys for my three year old from Santa. It is 9:41, and I just got an email saying my order had been shipped. Oh really? it has been tendered to the USPS–as of 11:00 am. YESTERDAY. So why did they lie to me today and say it was on someone’s truck and would be delivered today? And here’s the kicker. I can’t get a hold of anyone at DHL. When you call, it says that wait times are too excessive, so it HANGS UP ON YOU. OMG I could scream.And according to my phone, I have been on hold with allaboardtoys for 21 minutes. Of course, I ordered enough that my shipping was free. A lot of good it does me if it freaking doesn’t get here by Christmas, and I can’t afford to wait until Christmas Eve to find out! And no tracking number to track it at the USPS. I’d like to open up a can of whoopa*$.

     I even told the DHL people that I would pick up the stupid thing at their local facility. She said No, you will have it today. On which planet?!?

119. Sheila
     December 22nd, 2007 at 11.11 am

     

     I have shipped with DHL for five years and have NEVER had a problem. They have always come through for me. I cannot, on the other hand say the same for UPS or FedEx. I shipped two packages with UPS, both of which had the same correct address. UPS delivered one just fine. The other was delayed three days because they couldn’t find the address. Go figure. They should have checked with their courier who delivered the first package(hopefully it wasn’t the same courier trying to deliver the second one).

120. HANK
     December 22nd, 2007 at 1.12 pm ♥

     

     POST 119 IS SO HARD TO BELIEVE.

121. Cheryl
     December 22nd, 2007 at 3.33 pm ♥

     

     an update. I called my local post office at about 9:00 a.m. this morning. They were so nice…and my carrier got on the phone! I don’t live in podunk–I live in a city of about 300,000 people. Anyway, he said that DHL delivered the package yesterday (not the day before as there tracking says), and the package was split open and quite damaged. About 10:20 a.m. this morning, my USPS carrier came by (completely out of his way as he usually doesn’t deliver on my street until the afternoon) and delivered the box. It looked awful. He had taped it back together. USPS had stamped it “damaged upon receipt.” Luckily, what I had ordered were toys that were made of hard plastic and metal, so I don’t think they were damaged.

     DHL sucks. Sucks sucks sucks. And did I mention that they suck? Yes, they suck. By the way–they suck.

122. Brian
     December 24th, 2007 at 3.10 am

     

     Don’t use DHL. My Next Day shipping is 3 days late. They never update tracking status. They also sent one of my packages to the wrong shipping facility. I hope I never have to deal with this company again.

123. Jen
     December 24th, 2007 at 6.55 pm

     

     DHL can suck it! I ordered some stuff from Amazon on 12/15 w/ their free super saver shipping. Four items, total of 3 packages. 2 were sent USPS. I got them 12/20. The last one was sent DHL @ home. It was supposed to arrive today. The tracking info says it arrived at the delivery center on 12/22. At around 4:30 today, I called their customer service number. They said that I should get it by 5 today (they still have 8 minutes). So much for GUARANTEED CHRISTMAS DELIVERY! Same thing happened w/ an order I ordered on FRYS.com too. I HATE DHL!!!!!

124. ED
     December 25th, 2007 at 10.30 am ♥

     

     Ordered from Amazon with estimated delivery on the 24th.
     Well, the package shipped DHL and made it to USPS at 9:27 on the 24th but the package didn’t get delivered on time.
     I ordered from Amazon on Dec 12 and it didn’t ship till Dec 18. Not sure who to blame but I think Amazon ships a lot slower than they used to when they were a younger company. The USPS mail delivery came really late on the 24th. I can’t help but think I would have gotten this delivery on time if I ordered from somewhere other than Amazon. I’m sure it would have gotten out the door quicker, and would have gotten delivered quicker. As for DHL’s delivery estimate, they just pass the package on to USPS so I think once they’ve done that their work is done… packagae delivered. Now the darn package probably won’t fit in the mailbox so USPS will probably leave a note in my mailbox telling me I have to come pick it up. So I’m guessing I’ll have to burn some gas to drive there and then stand in a long line to get my package…. grrr.

     Thanks for the “rant” space!

125. Casey
     January 2nd, 2008 at 4.35 pm

     

     Ordered from Urban Outfitters, With basic 5-7 day shipping. Being shipped DHL… Last I saw it has been tendered to USPS in Romulus, MI since the 28th… and hasn’t moved since. Getting pretty pissed.

126. JohnL
     January 4th, 2008 at 5.46 am

     

     There are over 1,000 complaints about DHL on the http://www.Amazon.com website. Click on the Gold Box Today’s Deals and then look for the “Amazon! Please Stop Using DHL” down at the bottom in the forum, (see all discussions if you don’t see it on page one),or click on the link below to take you to it. A lot of people think DHL sucks, you aren’t alone!

     amazon.com/gp/forum/cd/discussion.html/ref=c…

127. Val
     January 4th, 2008 at 12.26 pm

     

     Rigged! I tried the link and I found the post but each time I go to it Amazon says “Sorry!” and some bull about my account not being accessible at this time, try again later!

128. PM7360
     January 4th, 2008 at 1.49 pm

     

     I placed an order for a tank of freon 12, I can buy it since I am licensed and have proper tools and training. I paid $675 for the freon 12 and that is a very good price since it usually will cost around $800. I called and the company said they could ship it out via ups along with tracking number. I never had a problem with UPS so I thought , why not order from company, so I did. I got tracking number only to find it was being shipped via DHL. I never had a problem with DHL untill this time. According to the tracking page, the page showed my package was supposed to have been here yesterday, it was sent “next day”. I waited and waited all day, no one showed. I had things to do but waited for these people to show up. Last night I searched to see if there were any complaints about DHL. I found this site. I almost went into a panic. The item was picked up at Pennsyvania and showed estimated ship time 1-3-08. About 12:00 am, I checked the tracking page again and now it showed the item was recieved at Wilmington, Ohio. I thought “oh no ! here we go ” . So I wake up this morning and check tracking again, now its in Maumee, Ohio. Why did it go 55 miles out of my way ? It kept showing the item in maumee. I had to run an errand so I could hurry and get back in case it did show up. 3 hours later I check tracking again, Now it shows Maumee, Ohio. Delivered, and signed for. I was mad now, they sent this to someone that didn’t even order it ? now I’m out $675 ? Out of curiosity, I opened the front door and behold, the package was sitting right there in plain sight for anyone to steal. The package was delivered but no one rang the doorbell or knocked. I wonder who’s signature is on the paper. Just about anyone knows how rare and expensive freon 12 is. Anyone could have stole it and I would have been out. The extra day is not my rant, but the fact that they left it and ran is. UPS will not leave a package that is supposed to be signed for. Looks like I wasn’t the only one that this has happened to. Just glad I wasn’t out untill 6:00pm, It would have been gone. with the box labed R12, anyone could have taken it and they most likely would have. I don’t think I will order from that company again unless they can ship UPS or Fedex.

129. Val
     January 4th, 2008 at 6.31 pm

     

     PM7360 – did you check to see if the online tracking had a link to click to view signature? I saw one once on one of my past packages but it’s been too long ago to go see now.

130. PM7360
     January 5th, 2008 at 9.14 am

     

     I have been trying to figure out where the signature was from. Here I find out after talking to the company I bought from never used the signature requirement, I was told by the person who sold me the freon that they usually ship to businesses and not homes, Thats why there was no signature requirement. Basically a “drop and run” delivery. I told him I didn’t appreciate the package just being left there like they did. The seller was at a big fault here. DHL was also at fault. They could have knocked or rang the bell. That second day delivery ended up a day late. The DHL tracking page can be confusing since it showed my package in another city. It showed it being in Maumee, Ohio and was delivered. Here all along it was in the city where I live sitting on my door stoop waiting for someone to steal it. Well, I will not be buying from this seller again, and I will be asking from now on when I order if they use Fedex or UPS. I hate to think of using DHL after reading all the problems.

131. Karla
     January 8th, 2008 at 4.32 pm ♥

     

     Hello, I looked up DHL since on the Amazon site they have a thread there that is quite long and there are many Amazon users that have had issues with Amazon using DHL.

     http://www.amazon.com/gp/forum/cd/discussion.html/ref=cm_cd_ef_tft_tp?ie=UTF8&cdForum=Fx20DX5GEB7TUX8&cdThread=Tx2WJ2CDSTMRSZ0

     The thing is I paid $79 for Amazon Prime.
     When Amazon started to use DHL for 2 day shipping, NOT once were they able to get a package to us in those 2 days. It was more like 5-7+ days if we got it the package at all.

     Then one time it stated in their tracking information that the driver tried to deliver and no one was at home. We were both at home and no one came to our place at all.
     We called their customer service number and spoke to a *girl*!

     She giggles and says well he probably did not want to get out of his warm truck and then giggles again. I waited for more and she was like huh. I don’t care that he did not want to get out of his truck, we pay (through Amazon) for 2 day shipping.

     Then after a few more calls we FOUND out that sometimes the drivers do NOT want to make the rural drive so they just lie. We had pointed out we were home all day and we know no one was there as we left a note on the door as well stating we were home.

     Also, if you read the threads and such it is not just one incident. There are thousands of complaints about their service or lack of.

     DHL also has a bad rep now concerning all of the Dell products that just walk out of their warehouses.

     Amazon is good about refunding the money back to you but as I discussed with a CSR at Amazon they should not be using their delivery service for 2 day if they do not deliver in that time. Esp when someone pays annually for such a service.

     Every time Amazon uses DHL and they are late I file a complaint with them.
     Forget 1 day shipping (we got it 7 days later) and several packages we never got. That has only been with DHL though.

     We have faster service with USPS (that is saying a lot).

132. kanna
     February 13th, 2008 at 5.38 pm

     

     I was shipped a package from india, it had a wrong address. I had corrected it the address last weekend. I expected it to be delivered it on monday morning and skipped work. On monday again I called nad scheduled a delivery on wednesday. I was given a window of 9 – 12. I stayed home taking off from work. When I called in the morning the facility told me that packet will arrive by noon. I didn come. I call toll free again. THe local fellows called and told me that they will call back. They din call after 1.5 hrs. When i again call back I learnt i will not recieve it today. I asked for a Friday 9 delivery, I was told it was not available. I was told it will be delivered on saturday. I the taime window given is 9AM – 5PM. The person whom i was talking wouldn even reduce the time window and wants me to stay home the entire day and wait for the package. If DHL system works on its own whims and fancies, how does it expect customer satisfaction.

133. Amanda
     February 16th, 2008 at 4.08 am

     

     Sorry, but I have to revisit this one. DHL sent me the mail order checks for my checkbook. I paid for express shipping and express printing. I got an email from Checks in the Mail (CITM) saying my checks were being printed 15 minutes after I placed the order. CITM then sent me an email an hour after that saying my checks were being shipped and included a tracking number. I didn’t get them for two weeks. :(

134. Amanda
     February 16th, 2008 at 9.16 pm ♥

     

     Amanda wrote
     ”
     Sorry, but I have to revisit this one. DHL sent me the mail order checks for my checkbook. I paid for express shipping and express printing. I got an email from Checks in the Mail (CITM) saying my checks were being printed 15 minutes after I placed the order. CITM then sent me an email an hour after that saying my checks were being shipped and included a tracking number. I didn’t get them for two weeks

     ”

     Amanda, this is where you need to contact who you ordered those checks from and demand you be refunded the money you paid for express shipping.

     I did not realize this last year but I started to demand a compensation from Amazon each time my orders were not delivered in the 2 day time.
     I can not get a refund because I pay an annual fee but that fee is to ALWAYS get my product in a 2 day period (excluding weekends and holidays and some weather emergency).

     Amazon has now stopped sending my packages through DHL even though they still use the service.

135. Mary
     March 5th, 2008 at 8.57 pm

     

     DHL sucks with a passion I reserve for puppy kickers! I just looove how they drive by my house and then click “attempted delivery, recipient not home,” on their little pda WHILE I’M SITTING OUTSIDE ON THE PORCH AND SEE THEM DRIVING BY. F*****s.

136. Taz
     March 12th, 2008 at 5.10 pm

     

     DHL really sucks… I totally agree. I usually describe it as bad shipping service, but this time.. they are king of shits! Mar 7th delivery attempt around 6 pm and no more update even Mar 12th right now. When I called the customer service, the lady told me it would be delivered by 12:00 AM not 12:00 PM. Their shipping time is from morning to up to midnight. Ha! I will never ever use it again.

137. minoune
     March 19th, 2008 at 7.12 am

     

     its funny how all u ppl can do is b****. thing u don’t know i worked at dhl for 15 years. and 95% of the time is the shipper that does not provide the proper documents.. when thing come from canada and vice-versa there is a little thing called CUSTOMS

138. minoune
     March 19th, 2008 at 7.21 am

     

     FYI FEDEX SUCKS UPS SUCKS TOO ECT…… THEY LOST MY PACKAGES MORE THAN 10 TIMES….. WHEN U WORK WITH THOUSANDS OF BOXES ENVELOPES……… **** HAPPEND. IF ANY OF U HAVE BUSINESSES THEN U WOULD KNOW…… WHEN THERE IS BAD WEATHER DO U HONESTLY THINK DRIVERS ARE GOING TO RISK THIER LIVES FOR PPL LIKE YOU. 85% OF THE TIME ITS THE SPIPPERS FAULT THAT DOESN’T KNOW HOW TO SEND A INVOICE OR THE PROPER DOCS. THATS WHOS FAULT…..WHATS GOING TO HAPPEN WHEN OTHER COURRIER COMPANYS SCREW UP??? YOUR GOING TO STOP IMPORTING ****… ALL THOSE COMPANY ARE MULTI-BILLIONAIRE COMPANYS DO U THINK THEY GIVE A **** IF THEY LOSE A FEW CLIENTS FOR PERSONAL USE.. COME ON….YUO LOSE ONE U GAIN 50 MORE

139. Val
     March 19th, 2008 at 9.35 am

     

     minoune – were you drunk when you wrote that second comment? Just fyi: using a different email address isn’t going to make your comment go through faster, all comments on this post are moderated due to how old the post is.

     I love how you first say that 95% it’s the shipper’s fault and then later change to 85% of the time it’s the shipper’s fault. FYI: none of my problems were the shipper’s fault.

     Losing one customer, from a business-owner’s perspective should ALWAYS be a big deal, no matter how big the company is. One becomes two which becomes four which becomes eight and pretty soon becomes the complete customer base.

     Finally, if you are representative of a DHL employee… wow. You make them look really bad. Seriously.

140. Interview with Spoken-For.org creator, Valerie - Part 1 at The Reasoner
     March 19th, 2008 at 8.31 pm ♥

     

     [...] one of the bloggers who has sparked a lot of opposition due to your posts regarding Geek Squad and DHL. What do you think of the people who support you and the people who disagree with you on posts [...]

141. Josh
     March 20th, 2008 at 12.56 am

     

     Minoune – it is our right and duty, as DHL customers, to complain when we see a problem with a service we are paying for. Complaining in the appropriate manner can lead to change. You point out that 85% to 95% of the problems are due to the DHL customers, and you use customs as an example. The majority of posts in this board are not international shipments. What would you say is the problem now? If the problems are really with the customers, why isn’t DHL changing their process to help reduce customer error? I ask you these questions, because you claim to be a DHL employee and have statistics that would most likely be internal. Where exactly do you get your statistics?
     I find it funny at one point you acknowledge that DHL make mistakes. You say “when you work with thousands of boxes and envelops, stuff happens.” I understand that as the numbers increase the rate of errors can increase. Maybe DHL should implement Six Sigma or other programs to help reduce errors, increase efficiency and overall quality of service. You then use weather as the other reason for mistakes. I will be the first to say that safety comes first, but your excuse only works if there is inclement weather all of the time.
     Also, I am glad to know that DHL does not care about their non-business customers. “You lose one, you gain 50 more.” Business men and women around the world are cringing at those words. You lose one and they tell everyone they know and you lose 50 more. Any marketing person will tell you, word of mouth is one of the best ways to advertise. It has been shown that negative word of mouth advertising can hurt a business more than positive word of mouth can help. This message board is a perfect example how negative word of mouth can hurt a business. You, a DHL employee, making statements about not caring if they lose a few customers will add to the negativity. Especially, when people that read this board go and tell other people that DHL employees say the company does not care.
     I hope that your post is not a representation of DHL. Your post was not professional, was full of profanity, and the grammar was horrible. I really hope that DHL corporate finds this message board and educates you on customer service and public relation policies.

142. Val
     March 21st, 2008 at 4.04 pm

     

     Josh, thank you for your wonderful post, you have hit the nail on the head (so to speak).

143. Steven
     April 12th, 2008 at 3.31 pm ♥

     

     i had ordered a remote control blimp from amazon (thru etoys) i also ordered the batteries and a replacement ballon, so i give it a few days to ship and come to find out it had sat in virginia for 2 days then sat in ohio for almost 5 days ( i was pissed) then friday comes along and i check where it is and its sitting in a shipping facility in riverside(about 50 miles from my house) and i drove 50 miles thinking hey maybe i can just pick it up. so i walk into the store and it isnt even there

144. ms. positivity
     April 23rd, 2008 at 3.13 pm ♥

     

     DHL does not suck. You can import a package from Hong Kong into the USA in one day, including customs clearence. They are a new company trying to break into the U.S. market. I am sure you guys do not realize how long it takes any logistics company to get up and running. If it were not for DHL you all would be paying an arm and a leg for your shipping because of the Fed Ex/UPS duopoly.

     Also, your packages are sitting in Wilmington, OH because that is our main sort, just like all Fed Ex and UPS packages go to their respective sorts in Atlanta and Nashville. Please give me your tracking numbers and I will make sure you get your packages.

     Rgds

145. ms. positivity
     April 23rd, 2008 at 3.33 pm ♥

     

     Sorry to keep talking but I have read a few more of your comments that simply are not valid.

     Does DHL have more money than Fed Ex and UPS? No they do not. Does the company that owns DHL have more money than UPS and FED EX? yes they do. Do they have the largest market share in the entire world for shipping? Yes they do. The United States imports, exports and ships domestically three times the packages that the rest of the world ships.

     Like I said earlier, do your wallet a favor and open up a DHL account for your business.

146. Val
     April 23rd, 2008 at 4.06 pm

     

     ms. positivity — are you talking to me specifically? If so, you should note that the original post is nearly two years old. Secondly, I understand about shipping centers. What I wanted to know is why my package sat there for so long. It took them 7 business days and a 2 day weekend to get something to me that I had paid for 3 to 5 business day shipping. You have to agree, there is something wrong with that.

     Also, I don’t believe that there is a Fed Ex/UPS “duopoly” – remember the good ole USPS? I ship everything with my business with USPS, flat rate, Priority. It can get to Hawaii from the Eastern Midwest in a matter of three days and for cheaper than Fed Ex, UPS, or DHL.

     I also have a new story to share that I never got around to that involved Dell sending a new modem to my in-laws’ and the driver pulled into the driveway, turned around, left and the next day they found the package in their mailbox. He’d written on it, “did not know which house was yours.” Though, my spelling is better. He did not even try to approach the house where there were at least two adults and one teenager at home, to see if it was the right house or to get information about the right house, if that wasn’t it. I think my in-laws’ are lucky to have received their package, even if the papers inside were damp (though the weather wasn’t even bad). That’s not all, either. The tracking on the internet that I pulled up the next day read that the package had been delivered to back door, then it said front door, and guess what, forged signature. Nice.

     Thanks for your comments, but I highly doubt DHL could bring any value to my business or my personal shipping.

147. Karla
     April 23rd, 2008 at 5.01 pm ♥

     

     Val

     I had a Play Station 3 to delivered for Christmas with one day shipping, paid to Amazon.

     Did it get there in one day?
     Two days?
     Three days?
     etc….

     No, it arrived 10+ days.
     They claimed that they attempted delivery, I stay at home and NO ONE ever came to our place.

     Our door is 10 feet from the street.

     I called and told the people that NO ONE came to our place, the lady I spoke to KEPT giggling and them said maybe he did not want to get out of his truck since it was soooo cold.

     I had to call Amazon, they then sent me another one through UPS which got there the day after it was delivered.

     Then I finally get the one from DHL, sitting OUTSIDE since all we had was a wood deck where it sat in the snow, NO covering viewable from the street.

     I called Amazon up to let them know and they said please send it back through whatever service we wanted to just not DHL.

     They asked if the box was had been outside for long and I told them I had no idea how long it had been outside and that it was delivered 10 days when it was one day delivery.

     They had already refunded me and also apologized over and over for the bad service in which I told them it was not due to them but through DHL and that I have never got a package in the time stated when they use them.

     I also told them how the CSR acted and what she said when she was giggling and told me that the driver did not want to get out of his truck and the CSR was like that was unprofessional and I was like no kidding.

     Thankfully they have not used them since with my delivery.
     The Amazon csr and I talked and I told her that since I pay an annual feel to Amazon for 2 day delivery that I was going to start making complaints when I do not get the products shipped in a timely manner.

     So far for products lost through shipping, multiple times, DHL and one time UPS Amazon has had to refund me at least $150+.
     Damaged products $600 for the Sony PS3 (I got a new one but the one that I sent back had damage), books left outside in the rain, vitamins, clothing, etc….

     I have been refunded monies for shipping, est around $70+

     That has been just through Amazon and for one person.

     Not a good business practice and with supposed emloyees like minoune no wonder the business has a terrible reputation.

     ms. positivity do you know much about the company you work for?
     DHL was started in 1969 but that they bought Airborne Express and started to expand their service HOWEVER they have a horrible reputation because of the lack of quality service which is obvious when you have employees that giggle and tell you that the delivery guy would not get out of his truck to deliver your package and then telling you he probably did not even come to your house which would mean that he lied about attempting to make a delivery which we knew he did lie.

     My neighbor had her medication left AT a business (who came to her home when she got home) during the summer months because she was not home. WHY? Well, because they were 14 days off of the one day delivery (which had to be refrigerated) and she had figured the package was missing.
     Well, the money had to be refunded to her from the medical company on top of the shipping and the medication was a total loss.

     How is it so many people who pay for 1-2 day delivery can not get it in those days. If DHL is unable to keep that promise then they need to eliminate that service and stop taking money for it.

148. ms. positivity
     April 23rd, 2008 at 9.14 pm ♥

     

     Val,

     It sounds to me that your business does not have time sensative shipping and therefore goes ground. USPS is a perfect solution for you. However, many businesses ship large quantities of domestic and international time sensative shipments. USPS rates are not negotiable and Fed Ex, UPS and DHL rates do give better rates to these types of shippers. However, Fed Ex and UPS continue to drive up their rates and hurt these business. Also, the post office takes at least a week to deliver an international package. A lot of these customers need a two day transit time max. So therefor if DHL was not their the “Duopoly” would continue.

     Also I hate to break it to you but the issue you just mentioned happens with UPS and Fed Ex also. If you would like something done about it please provide the AWB#

149. AB
     April 24th, 2008 at 10.35 am ♥

     

     “It sounds to me that your business does not have time sensative shipping and therefore goes ground.”

     Wrong. I’m with Val. I can ship hefty packages with 2-3 day shipping, at their flat rate. I also have a business shipping items on a constant basis.

     USPS is more reliable in many, many ways.

     Not yet has a package arrived ripped open and smashed, or lost altogether, in the last 3 years of shipping, whereas in the 1-1.5 years of shipping through DHL this was a CONSTANT, weekly, occurrence. With a lower volume of shipments.

     So what if they don’t negotiate pricing? Sometimes, you get what you pay for. I’d rather someone sets a price for their services and sticks with it because it’s a fair price.

     Regardless of pricing issues, USPS, definitely the way to go.

150. ms. positivity
     April 24th, 2008 at 7.12 pm

     

     “Wrong. I’m with Val. I can ship hefty packages with 2-3 day shipping, at their flat rate. I also have a business shipping items on a constant basis”

     Like I stated earlier, if you can afford to get your package in 2-3 days your goods are not time sensative, so stick with USPS. However, A lot of everyday businesses ship 50-100 packages overnight that weigh$ 1-150lbs per package with a courier daily. These businesses can not use USPS because of the price and they need to be their next day 10:30. These businesses would be paying an arm and leg if it were not for DHL.

     FYI- DHL nor Fed EX wants your dinky ground business, ground is so cheap nobody makes a profit from it. If you ever get your business to the point where people start demanding your product overnight or international you will be very thankful that DHL is in the picture.

151. ms. positivity
     April 24th, 2008 at 7.17 pm

     

     “I had a Play Station 3 to delivered for Christmas with one day shipping, paid to Amazon.”

     This comment is a no brainier. During the month of December all couriers experience ridiculously large volumes of shipping and every year each company can not handle the freight. All service guarantees are off during Christmas, customer service is swamped. So my advice to you would to be plan ahead next year. All companies put up shipping advisories as to what is the cut off day you should ship your package if you want it their by Christmas Day.

     Also, I am not going to say that DHL dispatch is perfect, why don’t you call customer service and report the incident if you are so worked up about it?

     Finally, yes DHL was started in 1969 and acted as an international carrier. It was not until the German Post office bought it in 2001 and it merged with Airborne Express in 2003 (which by the way Airborne was a great shipping company, maybe not for your dinky ground company) In 2003 is when DHL become a domestic express company and is therefore very new.

152. Karla
     April 24th, 2008 at 8.40 pm ♥

     

     ms. positivity

     Actually Yes, the month of December IS a busy month for shipping HOWEVER, NO it is NOT acceptable that a company like DHL continually comes up for excuses for BAD service.

     If I pay for ONE day delivery THEN I except that package to BE delivered in ONE day NOT 14+ business days (no holidays).

     ALSO, since you did not read clearly or maybe you chose to not understand, I did call the DHL customer service BECAUSE the DHL driver did NOT attempt to make a delivery as he stated.

     She was the one that giggled and said maybe he was too cold to get out of his truck. Excuse me, that is not at all a professional attitude which is WHY people are frustrated with the company.
     Then she admits that he probably did not attempt to make a delivery and that maybe he could not find the place or that he got behind.
     I guess 14+ days is acceptable (at least I got the package).

     Maybe she needs to be trained to act in a professional manner especially over the phone.

     With employees like that it is no wonder that DHL has such a bad reuptation and people complain about the unprofessionalism of the employees. They must be so proud!

     As stated above in my previous posts this was not the first time I have had issues with them screwing up the delivery.

     Luckily Amazon sent the other PS3 through UPS and it got there in one piece and in the time stated.

153. AB
     April 24th, 2008 at 8.40 pm ♥

     

     ms. positivity, wrong again. I do ship items overnight and internationally, and I do it with USPS.

     FYI: No one is going to be grateful for the sheer ineptitude of DHL.

154. AB
     April 24th, 2008 at 8.44 pm ♥

     

     Oh, and, DHL’s ineptitude regarding shipments TO me over the month prior to Christmas this year, when compared to shipment coming through USPS, UPS, and FedEx, was also astonishingly lacking. Hordes of people actually converged on the local hub and the DHL employees actually called the police for help.

     Hilarious stuff.

     Service improved after someone was undoubtedly fired, but that’s just a story that is icing on the cake of an inferior company with bad policies and bad service.

155. AB
     April 24th, 2008 at 8.48 pm ♥

     

     “These businesses can not use USPS because of the price and they need to be their next day 10:30.”

     Perhaps you are not comprehending the problems. DHL does not, most of the time, actually deliver the package anywhere nearly on time. Customers, and shippers, are lucky if the package even goes to the right place, and luckier still if it wasn’t also run over by a dumptruck.

     Their slogan: Go with us; We are cheap. So what if our ever so important businesses customers lose time, money, and reputation in the long run?

156. GRK
     April 25th, 2008 at 7.58 pm

     

     I’m supposed to receive a package today. It says
     4/25/2008 5:25 am Depart Facility Fresno Hub, CA
     just like the original poster. It’s 6pm and there’s no package. The customer service guy said the package isn’t in the main facility and it’s gonna be here on Monday.

     I’m pretty sure I’ll be waiting more than a week for this package like the original poster.. DHL SUCKS.

157. Val
     April 26th, 2008 at 7.03 pm

     

     I know I’ve not been around much the last couple of days, my internet has been utter crap (hope this comment goes through). But just want to say thanks, everyone, for the healthy discussion and the civil treatment of one another without resorting to name calling and profanity. Kudos :)

158. Ronnie
     May 7th, 2008 at 7.30 pm

     

     Ordered from amazom, they drop off my package at the post office. still waiting! dhl sucks!

159. Joffrey
     May 8th, 2008 at 6.27 am

     

     Diligent Delivery wasn’t that cool, they closed up shop. They’re unfair to employees, too, hiring most people as contractors and refusing to compensate them for their fuel use. Never use Diligent!

160. David
     May 30th, 2008 at 4.52 pm ♥

     

     I’m beginning to believe the delivery persons for DHL are suffering from mental atrophy.

     I ordered business cards through vistaprint.com and I requested Rush delivery, which turned out to be DHL 2nd Day Delivery. I was supposed to get the cards by the 28th of May, 2008. I looked up my tracking information online, and it said, “Delivery attempted; recipient not home.” I figured they must have missed my fiance when she went out, so I was sure they would just attempt a delivery the next day.

     Boy, was I mistaken!

     I checked online again on the morning of the 29th, hoping that I could give my fiance warning that it was out for delivery. Instead, they site said, “Awaiting pickup by recipient as requested.” Wait, WHAT request? I never even contacted them, let alone telling them to hold it for pick-up. I called their 800 number and asked why it was being placed on hold? They said they would contact the facility (City of Industry), and I should expect a call “within the hour.” The called once just a little passed the hour and they said the issue was that the driver could not enter the apartment complex because the front door was locked, and he didn’t know the code to get in. I explained to them that if they follow the instructions on the call box, find my last name listed in the directory (which is the last name on the package), they can call my apartment and be let in. They told me that they would make an attempt the next day. It was bloody noon! They couldn’t put it on a truck?

     Today is the 30th: the next day.

     I tried using my call box this morning. It took me 2 seconds to read the instructions and find my last name. On my way to work, I got 2 different text messages from DHL on my cell phone: one saying that it was out for delivery and the other with the same “Awaiting pickup by recipient as requested.” NOT AGAIN! I called DHL once again and they said that it was out for shipment, but to please hold so they can call and confirm. After about 4 minutes, she said they were holding it for pick-up. Trying not to blow up at her, since it’s not her fault, I said is there anyway to get them to wake p and make the delivery I paid for? She said she would have someone contact me “within the hour.”

     3 hours later…

     I got fed up and called them again, getting the same message that it was out for delivery. They said they would attempt to contact the driver and give him the instructions on how to use the call box. As I typed this, I got a call from TEXAS to tell me that DHL in City of Industry, CALIFORNIA can’t make the delivery today, and they have no explanation as to just what the hell the problem was. So, I have to wait for a delivery tomorrow (Saturday).

     So, I need these cards in my hand this Sunday, and it’s still a crap shoot! vistaprint.com is giving me a full refund on the shipping (because I’m not paying $25 for these morons). I really don’t understand how a company that has been making deliveries for a couple fo decades can’t cope with call boxes. It requires a 4th grade reading level and 2 calories to burn with their finger.

     Next time, if I make any online order, I will ask what shipping method will NOT use DHL.

161. Why FedEx is now on my bad side at spoken for
     July 20th, 2008 at 1.04 pm ♥

     

     [...] I had stated before in my anti-DHL post, I had never had a problem with FedEx before. Well, now I [...]

162. Toan
     October 24th, 2008 at 7.29 am ♥

     

     I try to avoid using DHL when at all possible. Half of the times, I noticed whenever Newegg.com has any promo “free shipping” deals, they tend to use DHL as that “free shipping” source. Tells you a whole lot don’t it? There’s a DHL facility right next door to where I work. If you can ever see the types of not-so-upstanding citizens I’ve seen making those deliveries for DHL, I would avoid that delivery service all together. To have my package handled by some blunt smoking, corona drinking, whiskey shooting douche bags, I wouldn’t trust with my dog!

     If wherever you are ordering from ONLY uses DHL, then so be it, but be prepared for some foul up’s. Otherwise, do NOT use DHL at any cost!

163. good riddance
     December 6th, 2008 at 2.10 am

     

     From StL Business Journal:

     DHL Express, the German-based parcel delivery company, plans to lay off 72 in St. Louis on Jan. 18, according to a notice filed with the state division of work force development.

     The company announced Nov. 10 that it will cease all domestic operations in the U.S. after Jan. 30 and focus exclusively on international service.

     Approximately 9,500 employees in the U.S. are being cut in the process.

164. Val
     December 6th, 2008 at 5.50 pm

     

     Wow. That is not good for all those employees. I knew it was only a matter of time though.

165. HKP
     December 22nd, 2008 at 5.33 pm

     

     I ordered a package thursday Dec 17 , to be overnighted to me on Friday Dec 18. Well It’s Monday..no package…I hate DHL…why wont they just go out of business already.

166. KaenX
     December 26th, 2008 at 1.14 pm ♥

     

     I am having my own DHL problems. This package was shipped from California to Georgia on December 11 to arrive the 17th. It did. That’s where things went funny. I went through a third-party shipping agency. Turns out the street name is longer than the text field allows, so when they got to the end of the field it started deleting numbers off of the beginning of the address. The driver went out three times to deliver a big, red package with no house number on it and no one called me to let me know there was a problem. I called when the recipient said he hadn’t gotten it yet. They added the address on a Friday night, and said I’d get a phone call Monday. No phone call. I check the website and the same thing is still happening. This time I learn that the “signature required” box is checked. It was not supposed to be. Not only that, the recipient said that he hadn’t even gotten a note saying the driver had been by. This happened Tuesday, and Wednesday. I get a phone call from DHL on Wednesday saying that the package would be delivered Friday.

     Then it was Christmas. Now it’s the day after Christmas, and they still aren’t leaving the package at the house, and want me to agree to have the shipper come pick it up at their office.

     You can’t even understand how big and red and distinctive this package is. There’s no way they are not noticing it. They just aren’t doing anything about it. They are like goldfish over there. Look! A castle! I had no idea DHL had such a bad reputation. I went with them because they were convenient to the post office on a busy day for me and because they were about ten dollars cheaper. Well, they showed me!

     I should have gone UPS.

167. John
     January 8th, 2009 at 1.04 pm ♥

     

     Mixed views on DHL. I had a package come a couple of months ago – I saw the DHL truck pull away from my house (no knock on door no ring of the Bell No hanging tag). I called the and they said that they could re route the package that needed a signature and If I weren’t home I could leave a signed note authourising the delivery… I did and the driver came back a few hours later (later than they said) but they still delivered.
     The not so good…
     Ordered item from overseas. The shipper gives me DHL waybill – but Nada on DHL web site The CSR’s couldn’t find any shipment from originating Postal code to my Zip code … So I hope it may just be a ghost in the machine – Vendor has had nothing but positive reviews on a great number of Items sold …….
     I will post back in a few days ……

168. Wild Thang
     February 3rd, 2009 at 10.26 am

     

     Your right as hell. DHL doesn’t suck, but that’s only if you are the ******* business getting a deal on shipping from them. If your the receiver you could be ******. I live in PA ordered from Newegg.com and my packaged started off in New Jersey (NJ). It then took 3 days for DHL to send it to ******* KENTUCKY……. KY —- are you serious. What the **** is the point of that. And all in all to just turn over the package to USPS (United States Postal Service). And I have seen DHL trucks where I live, so why would these tards send the package 4 states away before returning it back. No one companies are hurting at this time, it’s because they are so ******* stupid. ..

     Thanks Todd for providing the original rant to continue off of.

169. Andrewski
     April 15th, 2009 at 7.31 pm ♥

     

     DHL IS HORRIBLE. In the past, they have dropped off packages while I was at work.Left a note, I’d fill out the OK To Leave If No ones Home box. next day or 3 they would stick another notice on top of that one.. saying packaged must be signed for.. I’ve never had to sign for packages of such small value before,and I dont picture the sender applying those guidlines, so anyway I would have to call there hotline, get transfered a million times to set up a delivery time, only to find out, DHL doesnt even have a hub in my state.. Well I would set up to be delivered 3-5 and would take off early. Packes would either be sitting there when I got home (I thought I had to sign?!) or would come when I was home for lunch! Right now I have a package floating around, and another one returned to sender because ‘No such address’ which I’m guessing is because I dont have aroadside mailbox (I get my mail at the post office), and walking 15 ft to my porch would be too much work. I also have an issue with the deal between DHL and the USPS. They will ‘tender’ the package to USPS at some random point, and before that point, the items are not checked in and out (while in DHLs possesion) Wow thats a rather long post, but let it be known, DHL is the worst of all the horrible shipping companies!

170. Just Another Dissatisfied Customer
     July 1st, 2009 at 12.01 pm ♥

     

     I ordered a memory card from Southern California to be shipped to Central California. They took a few days to send the package from Southern California to Northern California. What’s the point of that? Then they gave it to the postal service for final delivery. Why not just give it to the postal service in the first place instead of shipping it across the state for no reason? I read up above that DHL even has a “hub” here where I live, but they rely on the postal service. It takes them all this time to send me this little item. Netflix can send me a movie from Southern California (Orange County) overnight, and I can return it overnight. That’s plain old first-class postal service shipping. The item I’m waiting for weights much less than a DVD. I find DHL to be amusing, and all I can do is laugh at their stupidity. What I want to know is, how many pennies did my seller save by shipping this way? Can’t be much. My item could have been shipped in a bubble mailer for about a dollar and change. How cheap can you get?

171. Likami
     July 13th, 2009 at 4.57 am ♥

     

     DHL Sucks Period. They Stole From Me!!!!!!!!

172. Not Impressed
     November 22nd, 2009 at 10.27 pm ♥

     

     I’d like to add to this! Though it’s not as bad as the stories above (touch wood)
     I sent out a very important package for repair on the 16th November, and I paid for it to get there within 3 working days.
     Well, first of all the tracking number took about 3 days to actually start working, but that was for a different company (the first time I’d ever sent anything by courier and the only service my post office offered)

     Finally when it did start working I managed to see that while my parcel did make it to the destination within 2 days, that’s where the good luck ended, as it had been handed over for DHL to take care of from then on.

     Apparently they tried to deliver the package twice in the same day (10 am and 3pm) only no one was at home.
     I know for a fact that there WAS someone at home, and that no one came by their house OR left a note saying that they’d even been.
     If I wasn’t tracking my parcel like a maniac then neither of us would have any idea it was even there or that they’d ‘tried to deliver’ it.

     For the past 3 days it’s been listed as ‘Shipment on hold’ and I had to google what it meant because the website was useless and didn’t tell me. Apparently after 2 failed delivery attempts you have to contact customer services and arrange to pick it up.
     But how the heck are you supposed to do that if they don’t even leave you a note telling you that they’ve tried to deliver it? It’s pathetic!

     I’ve e-mailed the recipient of my parcel and let them know to contact customer services.
     I’m very unimpressed, I chose to use a courier for a fast, safe and reliable service, and instead they handed it over to such a useless company that’s caused me a great deal of stress as the package is very important to me, and also made me feel awful for messing the recipient around.
     I wish I could have chosen who took over my parcel once it left my country!

173. Val
     November 24th, 2009 at 5.24 pm

     

     I thought they went out of business?

174. Karla
     November 25th, 2009 at 8.27 am ♥

     

     No they are not out of business. I am unsure how it was to go. I thought they were not going to be doing any more delivery service in the US.

     However, from what I understood at the time they would still be offering services in other countries.

     I just went to their web site being curious not only because of seeing this in my in box BUT because I saw a DHL van the other day.

     I typed in the city I live in and they had 4-5 drop off locations an hour to 2 hours away.

     Not sure how they managed to stay in business with their practices. Thankfully have not had to deal with them in sometime though.

     OH and to NOT IMPRESSED!

     They did the same to me, saying they attempted to deliver.
     My front door was open and I had a glass storm door that keeps the cold out.

     We waited and then when I looked it said they attempted to deliver.
     Well, I called them up to say there was NO attempt to deliver.

     The girl on the phone was giggling saying maybe he was too cold to get out of the truck.

     I said that would make him a liar then and giggling & making jokes is not appropriate when it is a $600 items that is already a week late.

     So that was when I found out that they NEVER even came to the town I was living in at the time. The guy was not even close, they just would lie about it.

     Next time I would ask any courier if they use an outside source and if they do skip them.

175. Val
     November 25th, 2009 at 10.38 pm

     

     Well, it’s better they don’t go out of business. Too many jobs at stake. However, they need to clean up their business a bit!

176. cornel
     December 10th, 2009 at 6.17 pm

     

     NEVER i say NEVER NEVER use DHL. A bunch of incompetent dummies making you lose a lot of time and money. off course THEY dont loose any. DONT USE DHL. NEVER NEVER! INCOMPETENT!!! Help make them disappear, dont use DHL. 4letterword ‘em

177. Krys
     December 26th, 2009 at 10.28 am ♥

     

     I purchased an item on Half.com & paid the extra money for the expedited shipping 1-3 days… They sent it through DHL on December 22nd, & on the 24th, they “TENDERED TO USPS”. What’s completely ridiculous is that the item was sent from NC to GA & now it is in MD! I live in PA, there should have been no reason to ship it to so many places. I was able to send a package “STANDARD” mail on the 22nd, from PA to CA & it got there before Christmas. Now I have to wait for DHL & USPS to decide what other six states they are going to send it to before getting it in my mailbox. I’ve never had so much trouble in my life, the package isn’t even half of a pound!

178. YZ
     January 5th, 2010 at 4.58 pm ♥

     

     DHL lost my international package today, which worth $3000!!! I hate them!!!!

     they call me several times always promise me it would arrive soon, but finnally, after 3 weeks, they claimed it was lost!!!!

     What should I do? Will they compensate my lost?

179. Val
     January 5th, 2010 at 9.17 pm

     

     I’m sorry to hear that, that sucks.
     Did you have insurance on it?
     Keep complaining, as the saying goes, “the squeaky wheel gets the grease.” Eventually you will probably get something but unfortunately it may not be the full worth of your package.

180. Karla
     January 5th, 2010 at 10.10 pm ♥

     

     YZ, for a package of that worth was it insured?

     Also who did you order from? You need to contact them immediately to let them know what the issue is and what is their protocol in those situations.

     I heard in the past when I had originally had so many issues with DHL that they were having issues with a certain computer company’s packages walking out of the warehouses of DHL.

     So, the computer company was HAVING to resend the packages free of charge. They were the ones that sent through DHL.

     So I say contact both DHL and the place you ordered from. They should both make it right.

     Good Luck and also you could ask the company you purchased from that they not send it through DHL since they already proved how unreliable they are.

181. Yet another dissatisfied customer!!
     January 28th, 2010 at 10.44 am ♥

     

     Yes DHL does indeed suck. I ordered some books from Amazon through DHL.. and guess what.. they didn’t even deliver them to my address!! They just called my cell phone and asked me to pick them up from a neighboring town nearly a hundred miles away ‘coz they don’t deliver in our city, even with its population of over ten million!!! So I had to travel all the way there and back, just to get those books that I would rather have got via regular mail, instead of paying for those extra courier charges!!

     That was a couple of years ago. Now I’ve dared to use Amazon and DHL combo again.. and.. this time they’ve even screwed the address. After searching tirelessly for their particular website on the internet, and having found it.. I get this message.. Address information needed; contact DHL!! It turns out that they missed out an entire line in the address given on Amazon. So instead of contacting the customer via the cell phone number provided.. they very graciously mentioned on their hard to find website that they need the address information. What if I hadn’t checked the website?? Similarly what if I had decided against making that hundred mile return trip two years back to get my books????

     What kind of company is this????? Absolutely pathetic in its modus operandi and customer service. Makes one think how far evolved are the people running it from our primate ancestors. The worst courier service on earth!!!!!!!

182. Karla
     January 30th, 2010 at 10.30 am ♥

     

     To Yet another dissatisfied customer!!,

     You should not have had to drive out on a 3+ hour round trip.

     I had issues with Amazon using DHL. I had paid annually for their 2 day delivery and any time they used DHL it was never on time or did not show up at all.
     When it was said delivered and I did not get it I notified Amazon.

     They always sent a replacement. They tried the so much crap that they came to my house and I was not at home. I was all day or they tried to say they did not deliver to my area (after having delivered before) or they used Post Office for final delivery so in they would say delivered when in fact it was not.

     I always contacted Amazon, they would have to resend what ever package, reimburse me for the package if they could not resend it and in some cases reimburse me postage even though I paid for that annually I was not getting what I paid for.

     Then Amazon started to NOT use DHL as much. They started to lose money using DHL services. It happened all over though with smaller companies using DHL. They were having to reimburse people for not only the shipping and for the product but in some cases for lost business. A lot of those companies lost their clients to using DHL.

     DHL’s people when I have contacted them were unprofessional and one even admitted that a lot of times if you were out of their way they would NOT go out in that delivery and just make up that they attempted delivery when in fact they were not even in your area.

183. jamie
     February 3rd, 2010 at 12.49 pm

     

     DHL LOST MY $10K INTERNATIONAL SHIPMENT AND WON’T COMPENSATE IT I HAVE ONLY ONE WORD FOR THEM, THEY SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!11

184. Vinny
     May 9th, 2010 at 4.23 am ♥

     

     DHL is horrible! I ordered an item on ebay that was shipped on April 27th, and it was “tendered to USPS” on April 30th. It was supposed to be here in 3-5 days, BUT IT HAS BEEN ALMOST TWO WEEKS (May 9th) AND IT’S STILL NOT HERE!!

     It’s no wonder these idiots went out of f’ing business, they can’t deliver a package to save their lives. I live in Philadelphia and it has apparently been sitting in Maryland for the last 10 days. They should just pull out of the US for good! I’m bought many items on ebay and they never took more than a week with USPS, FedEx, or UPS!!

185. Sundar
     May 17th, 2010 at 7.35 pm

     

     I just got off the phone talking to the retarded souls at DHL, the world wide express jokers. For three days I have being chasing one of my 2-Day overnight parcels consisting of items urgently required by one of our business customers. Instead of delivering the item the Driver has updated the tracking system with the following info; Delivery attempted; recepient refused. or More address info needed. After getting the More Address info needed msg from the tracking system my assistant contacted DHL and gave them the cell number to call if the driver has any issues. And guess what?. No delivery. Instead the tracking system is updated once again with more garbage and lies. So now it is clear, IF YOU ARE BUSINESS/PERSONAL CUSTOMER NEVER USE DHL. EVER. As a business I should be able to trust the tracking system. But DHL tracking system is filled with lies.

186. Cynthia
     May 26th, 2010 at 9.11 pm

     

     I’ve got the same problem by DHL. I don’t know why it sucks so much.

     I’ve been tracking my package online, and today it says it’s with the courier OUT for delivery at 12:18PM, I waited the whole afternoon and it doesn’t get here at all. By 6:49PM, I received a noticed about “Address information needed, contact customer service”

     Tried to call the customer service and it’s forwarded to the mailbox which IS FULL. Unbelievable!

     This is freakin ridiculous, even UPS delivered my package on time and never had problems with “address information” and besides it is very unlikely to happen to someone who order stuffs online and give a wrong address, I mean, seriously?

     I’m blaming it on DHL.

187. Mike
     August 11th, 2010 at 4.42 pm

     

     This what happened to me …

     Thank you DHL for the worst service ever. When in Kazakhstan I though it was just a local people who screwed things up all the time. Now in Canada I made sure that you have this kind of service around the globe :) And even worse, that you don’t even care. I sent e-mail to dhl.cares and never had reply. You charged me premium for express mail which arrived after 2 weeks. Your agents couldn’t even call local numbers to find out when we can accept delivery. The flat rate postage for 20$ sent at the same day arrived earlier. I believe that you have to refund 100% cause this absolutely not acceptable. I will submit this feedback on all forums in the Internet and probably will talk to my lawyer about legal actions against DHL. Thank you.

     =============================

     Dear MR MIKE:
     Thank you for taking to submit your feedback. Your valuable feedback means we can provide you with even better products and services. Because we’ll never be satisfied just meeting all your shipping and logistics needs – we’d prefer to exceed them.
     Our Customer Service Specialists will be in contact with you within the next business day.
     Dear MR MIKE:
     Thank you for taking to submit your feedback. Your valuable feedback means we can provide you with even better products and services. Because we’ll never be satisfied just meeting all your shipping and logistics needs – we’d prefer to exceed them.
     Our Customer Service Specialists will be in contact with you within the next business day.