I’m so ticked at these people right now, it’s incredible. My camera was shipped from Amazon.com in Nevada Saturday the 17th of June. DHL’s website claims you can send out packages 24 hours a day, 7 days a week. Packages move on the weekends, even the US Postal Service moves mail on weekends, even if you don’t get delivery but Monday through Friday, the mail is moving on the weekends.
Looking at DHL’s webpage, by their own description of their services, I should have had my camera in my hands Thursday the 22nd, Friday at latest.
So what I want to know is why did the tracking say for Saturday through Thursday that the camera was sitting in a sorting facility in Fresno, CA? Friday morning, the tracking finally changed to say it was in Wilmington, OH, another sorting facility. So… my camera went from Nevada to California where it sat for several days before overshooting me by over 400 miles and sitting in Ohio for a couple of days?
Today is Saturday the 24th. According to tracking info, my camera is still in Ohio.
My memory card, on the other hand, was not shipped until the 19th, Monday and it arrived Thursday the 22nd; the same as my 115.7 lbs of candle supplies that came from Pennsylvania, the memory card came from New York. They were both shipped via UPS. UPS has really good tracking, I always know when exactly I’m going to get my packages from them.
So this does not make sense to me why my camera is taking so long with DHL. I got the shipping that told me three to five business days. Well, that was Friday at the latest. I got that shipping instead of the tree shipping for a reason, I wanted the camera soooooooner. I’m quite disappointed as I was really wanting to have the camera before my special outing tomorrow (Sunday).
So I emailed Amazon and complained. I told them I understand that DHL’s stupidity is not their fault, but I paid for three to five day shipping. I didn’t say much, just expressed my unhappiness. Amazon did not reply, but when I went to check on the order this morning, they had issued me a refund for shipping charges. That’s great, but I’m still unhappy with DHL.
I have emailed DHL twice. Once was Monday or Tuesday. I was having problems with the tracking number I’d been issued and it kept returning errors. So I emailed for help. They still have not answered. Turns out, however, that I was trying to track it on their global site, dhl.com when I should have been using dhl-usa.com, because I found out yesterday that it works there. How nice of their global website to inform me that they had a USA website and that I should be looking there. I don’t even remember how I found it. So then yesterday when I emailed Amazon, I emailed DHL’s USA offices complaining about shipping times and asking why my package was still in Ohio. No response.
Well, they’ve lost all my respect. Of course it’s not like I used them a lot anyway. I think I’ve only gotten another shipment or two, I know my iPod came that way. Well, either way, I will not be using their services in the future. And should my camera not arrive on Monday… they’ll be getting a phone call from me. Of course, you all will know as soon as I get the camera… :)
ADDENDUM: I had completely forgotten about this, but DHL is also the carrier that lost (thankfully temporarily) loads of personal information of customers of our mortgage company: spoken-for.org/archives/2005/12/21/1342/.
168 Comments
I wonder why they even shipped it with DHL instead of UPS…I thought Amazon ALWAYS used UPS :/
At least they refunded the shipping charge … I’m just trying to find a positive side.
DHL does suck. I’ve never had good luck with their shipping, AND I was almost run off of the road by one of their drivers. I hope you get your camera soon!
Oh and yeah ^ I have always received anything from Amazon via UPS.
Wow, that was nice of Amazon to refund the shipping charge! I don’t think they’ve ever done that for me. Granted, I’ve only had something late three times, and twice was around Christmas time. So all’s forgiven, I guess. :]
That really does suck about the camera. Psh, all those commercials saying DHL is better that UPS. Brown rocks, man. I’m strictly a UPS kinda girl. lol.
Well alteast they gave you your shippin charges back, probably because you weren’t blaming them for everything.
You’d think 155.7lbs of candle supplies would take like 10 times longer then usual, lol.
Ouch, such things are so annoying!! Hope you get it tomorrow!
I’ve had this issue before also and when I checked, it was Amazon that was shipping at a later date and also the shipping option they chose which was probably a slower one. Whenever I chose the fastest options (the first two), the items always arrived sooner and whenever I chose the standard one, the item arrived very late on a few occassions. Amazon’s “Shipping date” estimate in the “Track my order” area (wording may be different) was right on the track and whenever I had issues because of slow shipment, they had usually shipped near the end of the “shipping date” estimate time frame. I think Amazon also uses UPS for many deliveries, usually for within the states deliveries, so it’s interesting why they would use DHL for shipping. You bought the camera directly from Amazon and not a seller on Amazon, right? I couldn’t find that info in the other post.
I usually like prefer standard shipping, as the faster shipping adds a lot more to the price tag of an already expensive item. However, I think the reason Amazon is with DHL is because DHL has better shipping network across the globe, and it gives Amazon a very nice discount, probably better than FedEx, on international shipping.
About slow shipping, I may be wrong, though, since I was never explained as to whether the shipping option chosen was very slow or not. I do agree, however, with the way DHL didn’t respond; I don’t understand why big companies have contact forms on their websites and they do not respond at all to any emails. I used to like DHL a lot since I used them a lot before while traveling. However, FedEx and its cute dog (on some of its trucks) seems to be looking better day by day, and I think FedEx costs almost the same, if not cheaper.
I hope you get it by Monday evening, as I’m looking forward to the pics from that camera. ;)
Amazon recently shipped two packages to us using USPS; that’s right, the US Postal service. Both packages arrived in less time than estimated. The one I ordered actually arrived in half the time expected.
But like others, my past experience was that they shipped UPS. Of course it may depend on the shipping method. I usually choose the cheapest. :) And free if I can get it. Ha.
I’ll just take a heads up from your experience and not order where DHL is the shipper.
Todd, DHL isn’t a bad company. Just because DHL is delaying it in this case doesn’t mean it’s going to mess up alway, and it also doesn’t mean DHL or the company using DHL is bad. Sometimes mistakes happen, and sometimes delays do occur. It also depends on what kind of agreement the shipper has with the shipping company. Like I said above, DHL is a huge company and has really good networks across the globe. USPS for me sometimes works really slow; I don’t want to put a link here to a post I want you to see and make this comment into a plug for my site, but recently someone mailed me an item from the same state (California) and they mailes that item to Japan on the same day using the same service from USPS. I got the item after, way after the person in Japan received it. Some delays do happen and they aren’t a confirmed sign that delays will always happen.
You should try and see how it goes. The item should arrive regardless of the delay, and like Valerie said above, Amazon may be able to refund the shipping charges if there is any delay.
Oh thats horrid! I would call them or something and verbally slap them up one side and down the other. But anyway, your layout is very cool, your blog is interesting and your photography is very sweet, (especially the kitty!)
I would die without my camera..
I am really sorry…
Really…
Well, one of my DHL complaints is that their tracking isn’t very good. UPS tells you where everything is at every little turn. UPS even sometimes lists it twice. It will say, for me:
Of course, I switched the order on that (they list them blog-style, backwards) but they always tell you when it arrives in a city and leaves that city. When it hits Earth City (that above is from my memory card actually), it goes to one more town southwest of me and always gets to me the next day from there, or the same day, like in this case, if it leaves Earth City early enough. So the last line on my memory card ship reads 02:57:00 PM…. delivered on that same day.
But, anyway. As an update, DHL now shows my camera as being in Columbia, MO at 5.22pm last night. So, I hope, really hope, it comes today. Columbia though, is about 125 miles West of St. Louis, so they’ve overshot me, again.
Amazon was the seller for the camera and I guess they shipped via DHL in an attempt to get it here faster, everything else for me has always come UPS as I’ve always gotten the free shipping from them. They state they passed the package to DHL Friday evening, the 16th. I don’t think they’d be lying about that. However, at worse case scenario, they wouldn’t have *actually* dropped it until Monday morning, and, in that case, it still should have been here by now. If I’d chosen the free shipping option, I’m sure it would have come by UPS and would have come with, or the day after, my memory card.
So we’ll see what happens today. It’s early yet. When the DHL guy brought my iPod a year ago, I know it took forever to get here then, and when it did come, it was late in the afternoon, past the time I expected a shipment, like 4pm or something.
Ooh I would be so ticked off. Grr. (Off-topic: Think you’ll get employees from DHL spamming you like Geek Squad?) At least you got refunded shipping but that doesn’t help you with GETTING YOUR CAMERA. Good luck getting it soon Val!
They didn’t send it via “smart mail” did they? At least it is in the same state. My last venture with DHL took 3 weeks to get here. In other words, I paid for quick shipping (DHL via USPS=”Smart Mail”) but they still sent it regular, thus 3 weeks on a ship traveling. Ignorant people, priority mail was cheaper and would have been here in a few days, not weeks later.
The other venture also took over a week to get from So. California to Phoenix. Hamster Express style, apparently. lol. The only time I see DHL move anything in a timely manner is with the 1-2 day delivery. :(
Gotta give a shoutout to my candle supplier though–now that woman can ship a box 4,000 miles and have it here within a couple of days. :D
GRRRR, I repeat – I am never using these people again! By choice anyway. From now on, I will always use the fastest Amazon shipping possible: the free shipping!
Sometime after I posted my earlier comment, I checked tracking again and said that it arrived in St. Louis at 9.25am at a DHL facility. It then said 10.55am or 11.55am, I can’t remember which, out for delivery.
So I’m like all WHAHOO, it’s about friggin’ time, right?
Waiting, waiting, waiting, waiting…. 5pm my time comes and I take the easy way to tracking, through my account on Amazon.
Now it says arrival scan at St. Louis, again, 3pm. I’m like what!? So I go straight to the DHL site to get the phone number to call them but I go ahead and do the tracking there, too. Instead of sorting facility or whatever this time, it says “arrival at USPS.” WHAT THE!? So it lets me click on St. Louis and it tells me only: “This location reflects the DHL terminal servicing the area.” There’s two new lines at the of the page that say:
Tendered to | Post Office
Signed for by | Signature not available for @home shipments.
I check my email. DHL has finally answered my email. Some woman emailed me this morning saying that she would respond back with the answers to my questions within two hours. Nearly two and a half hours later, she sent me an email that said:
It’s like what the heck!!?!?!?!?!?!?!?!?!?!?!
If DHL was going to drop it off with the USPS why didn’t they just do that in the first place, before sending it back and forth across the country!? AND the St. Louis post office is not even my post office. We have one in our town and our out-of-town mail goes to a city an hour south of us and gets sorted/postmarked there, NOT St. Louis. Yes, it’s weird, but as the daughter of a postman, I understand these things.
So if this is sitting in the St. Louis post office (which is freaking HUGE by the way), chances are I won’t have it for another three days. It’s going to take tomorrow to go the town south of us, then the next day to my post office and then I’ll probably get it Thursday. If I get it tomorrow I’m going to be really surprised.
Oh, I’m so pissed off. But I’ve really already been refunded my shipping costs, and it still all goes back to DHL and their apparent disorganization, so what can I do? I guess nothing apart from writing Amazon and suggesting they never use DHL again, lol.
I should have had this by last Friday; I really wanted to have it by yesterday for going to the Fox and after it did not arrive I thought, well for sure I should have it for going to the Muny tomorrow night. Right. Apparently not.
What in the heck is wrong with DHL!?!? How can they get away with such dirty business practices?
If you look at their website, they describe this apparently new service, DHL @home.
It says:
Now, this is something I was never told when picking my shipping. This is the fault that is applied to Amazon, it was specified as 3-5 day shipping and this @home stuff is completely new to me. First off, DHL needs to do their research – St. Louis is not my local post office, as you all already know. And they know now, too, as I’ve emailed that woman back since I started this book-long comment. And what would make my shippment “deferred”? Since, you know, it obviously did not get here within standard shipping time of 2-4 business days. It’s going to be at least seven days, tomorrow will be the 7th business day.
Okay, by now I’m sure I’m not even making sense anymore. I’m off to confuse some poor employee at Amazon now…
Oh whooops, yeah @ BTude. I need to read comments before I comment, haha. So they did the same thing to me they did to you, only yours sucked worse because of the whole boat thing. But I guess they did the same thing.
I’m going to assume that I’m your candle supplier ;-) And so yeah, PRIORITY MAIL RULES! FLAT RATE, YEAH!!! :-)
Weeeelll, I emailed Amazon yesterday and basically, I thanked them for refunding my shipping costs and gave them an update on my package explaining that DHL is taking incredibly too long and did not do their research as far as my “local” post office goes, etc. This is the response I got this morning:
So that’s good, right? :-)
Well that definitely sounds better than “quit being a cry baby”, which was the main idea of the email I received from a company one time when, after a MONTH, I still hadn’t received what I had ordered.
Nicole – what company was that? Let’s oust them :P
As for me: WHOOHOO It’s Finally here!!
And this, my dears, is why I’m so much more impressed with the US Postal Service. I thought it might take up to an additional three days to get to me because of the way our mail flows, but they made it work in only one! Go USPS. :-)
More later, I’ve got to go get ready for the play tonight…
Victoria’s Secret. I had ordered a skirt for a wedding. It was a mess. I finally emailed them and said “refund my money, I am through with this” … I got kind of pissy.
Yay for the camera!!!! I can’t wait to see pictures taken with it.
Hi! WELL I’VE HAD MANY THINGS DELIVERED BY DHL AND THEY HAVE ARRIVED ON TIME AND SAFELY, SO I DON’T KNOW WHERE YOU LIVE BUT I LIVE IN ST. LOUIS AND THEY DO AN EXCELLENT JOB! SO KEEP UP THE GOOD WORK!!! THANK YOU!!
Hey I feel your PAIN!!!!!!!!!!!!!!!!! I am so so mad at DHL now. My package is over 6feet tall and wieghs 75-85lbs. AND THEY LOST IT!!!!! It is extremely exspensive, and to top that off. It was picked up on a monday and it was suppose to come to me that friday, ofcourse it didn’t and they didn’t even give me a call to let me know, so I had to call them. Then they said it would come either saturday or monday, well “it” got here monday, but the package was not even 5 lbs and it was no where near 6feet. Maybe it was your camera. But now they can’t find it, and they have lied to me twice and said that they have located it and that I would get it the next day, but of course it hasen’t come. So I am definately gonna make a call to the BBB and my lawyer. I just want my PACKAGE!!!!
To the people who have not had any problems with DHL, consider yourselves very lucky. I have been shopping on-line for many years and I have never received a package on time that was shipped by DHL. I refuse to do business with companies that use DHL. I could tell you of several horrible incidents with DHL, but I won’t waste the time of you who know where I’m coming from. Just let me say DHL “REALLY SUCKS!!!!!”.
What a dork. Read your entire front and back of your instructions. The back has a number to call if you have any questions with your order.
They did not miss you by 400 miles dork. They sort everything each night out of Wilmington, Ohio.
Yes they made and error and lost a customer for life. But for the little bit of money your thrifty a** spends it is not going to fold the company.
You spend that much typing just to complain. Wow.
John
Um, instructions? Who got instructions? I placed an order. I got an email receipt. I got a shipping notification by email. I got what tracking info that was available. There were no instructions.
C’mon, seriously.
I’m not an idiot, I know what sorting facilities are and how they work. I know how DHL works, I know how UPS works, I know the USPS practically inside and out, etc., etc., etc.
The point is: it’s a very disorganized system, this DHL-Home service. Furthermore, I never said they “missed” me by 400 miles, I said they “overshot” me as an analogy to where the package was, the company’s disorganization, etc.
Oh, and your use of the word “dork” highly amuses me. Thanks for the laugh.
Another place where you’re wrong. Besides the fact that you have absolutely no idea how much money I spend shipping things on a weekly basis (I am a small business owner, thankyouverymuch), but because of my post, many people have contacted me to say that they will no longer be using DHL either. This post is also quite high in Google for various searches on DHL, I get quite a few hits each day for people searching for something with “DHL” in the phrase. It’s not my top search term, but it will do.
And yet another area you know nothing about. I am a fast typer, that post took me approximately 6 and a half minutes to type, if that. And, to me, 6 and a half minutes is not wasted if it pisses off jackasses like you. So, in retrospect, continue to talk out of your butt, since it’s apparently what you do best.
Interesting issue this DHL ship and sort process. I am currently awaiting a DHL delivery and compared to their competitors, they’ve got a lot of catching up to do. Delivery takes too long (and they only give only an estimated deivery date)and I’m underwhelmed by their tracking system. I’ll not shop with sellers who use DHL until they improve both.
MY GOD, I HATE DHL. They deliver my stuff 3 weeks late and to top it off, some days that i had to take off of work to wait for the courier, the courier would never show up!!
Do NOT use dhl.
I can only recommend Fed Ex
Well, I’m a bit late, but I’ve had a bad experience with DHL recently.
My cell phone busted so I ordered a replacement, which was shipped DHL Overnight, or whatever they call it. It was supposed to be here by 3pm was the deal.
I happened to not go to class that day. I was sick, so I stayed home, and I was home the day the delivery was supposed to come. Since I wasn’t feeling well, I laid down on the couch in the living room, and opened the blinds so I could see the truck pull up. I really wanted my new phone. I waited and waited and waited. At about 1:30 pm I decided to check my email and the tracking information. It said they attempted delivery around 1pm and would try again tomorrow! IMPOSSIBLE! I was sitting near the door ALL DAY LONG. Well, I wasn’t feeling well, so I thought maybe I had fallen asleep for a few minutes and didn’t hear him come. Except for any knocking at the door surely would have woken me up. The couch is literally 3 feet away from the door. And certainly he would have had to have seen me, and realized that there was somebody home. I was sitting in front of an open window.
Anyways, I opened the door to check my door hanger so I could call the phone number, except… no door hanger. Which leads me to believe that he never even stopped (which I already knew). I called my apartment complex office to see if there was a package, because when I ordered the replacement phone, I left explicit instructions for any package to be delivered to the office if we weren’t home (I didn’t know I was going to be staying home sick).
No package at the office. So I looked on the DHL website and found a phone number and called and complained. He said he would dispatch the truck and get it delivered to me. I told him I was at home, so they could ignore the directions to deliver to the office. I sat around waiting and waiting and waiting. Finally, at about 4:30pm I decided to check the tracking again. The idiot delivered to the office. I was so mad. I don’t have much experience with DHL, but I do know I won’t choose them in the future if I can help it.
DHL have the worst employees working for them. I work near one of their shipping sites in Springfield, VA and the drivers have a bad habbit of dumping their trash onto ground, park thier personal vehicle on private property and just this morning, had two of these employees shouting profanity at me in front of my wife and 6 year old girl, that’s before they drink their morning coffee! Can we trust these people delivering our packages!
DHL are the very worst in the business of shipping.
In all my online shopping travels over the period of the past 5 years, the only time I dealt with these tards was for an item they left 176 miles away (the next nearest large city) for almost 2 weeks, we figured they were waiting for additional packages to deliver to the same area, lol, no joke here either.
These turkeys shouldn’t be in business and who ever uses them to save .50 or a buck is really pissing their customers off, I’m suprised they haven’t been run out of business entirely.
DHL = DONKEY / HAUL’n / LAMERZ
My wife wanted me to ad;
In many cases the pony express could honestly deliver faster than these rubber necks.
My middle son says what next “they couldn’t even poop their pants”
My oldest son says a disabled person could beat them on crutches.
I guess we’re not going to get our Xbox 360 for Xmas after all, shame on Dell for using these lames.
5 star sevice my a$$Dell.
I am having a toy delivered from Etoys who have been fantastic in getting the package shipped, however the package has been sitting at the DHL facility in St. Louis since the 4 Dec and It is now the 8th. I called to find out why. Their excuss was due to the weather that we had last Thursday and Friday they were closed and got behind in shipments. My package didn’t arrive to them til after the storms we had and I am wondering when they will get caught up and when my package will be delivered. I have tried to find out where the facility is that it is at with no luck. If they are that far behind pay them over time and have them work on the weekends to get caught up. My package is a Christmas gift and I don’t know at this point if it will be delivered in time or lost in the shuffle.
i ordered a package on 10-29-06 to be delivered by the 30th. it is the 11th nov. they keep telling me it will be tommorro **** them next day kean next day! its amazing we can drop 50,000 troops plus supplies in bagdad in less than 24 hours but cant deliver a pacage in 12 days 46 miles away! dont uses this company if u want honest service!
i ordered a package on 10-29-06 to be delivered by the 30th. it is the 11th nov. they keep telling me it will be tommorro **** them next day kean next day! its amazing we can drop 50,000 troops plus supplies in bagdad in less than 24 hours but cant deliver a pacage in 12 days 46 miles away! dont uses this company if u want honest service! if u want honest service go with ups or fed ex! these wana be delivery services suck balls! i dont care if they refund me my money its the every day lies they tell you “it will be there by today. **** you ******* liers!
I ordered a new desktop computer on the 14th, it’s coming with a free printer and free MP3 player, all being shipped separately.
The MP3 player is coming via DHL and was shipped on the 15th. The computer’s coming via UPS and was shipped on the 16th.
Who wants to bet that the computer arrives first?
:-D
DHL seriously does suck. I order a sweater online and was going to be shipped by them. I went online to track the shipment and it told me that the package was suppose to be delivered today. So I wake up around 11:30 am to check if it came, but my package didn’t. I went online to track the shipment again and they said that the package was delivered at 11:20 am and that it was left at my mailbox. I knew this wasn’t true because if it was the package would have been on my doorsteps, so I called DHL and now they have to call me back to tell where my package went. I have a feeling the guy delivered the package to the wrong house and didn’t check to see if he was at the right house. No I see why DHL is the cheapest mail service because their service sucks ball!!!!
Here’s three pics I took after receiving a Dell RMA laptop from DHL. This was the condition the box was in when I signed for it, and the employee was very unhelpful when I pointed out that.. well.. the pictures tell the story :
Pic 1
Pic 2
Pic 3
My laptop was fine, but I will never use DHL to ship anything anywhere if I can help it.
DHL SUCKS!
=darwin
Why is DHL still in business? Do they deliver anything on time? Why don’t they just rename all of their services “Guaranteed to get there sometime…if we feel like it?”
Having had several vendors ship my purchases to me via DHL – I have never once gotten a package on time. Apparently, 2nd day means 3-5 and Ground means you might get it inside of two weeks.
The next time you order something, ask who their shipping carrier is. If they say DHL, tell them to f*** off and order from someone who’s willing to use a real shipping company.
Just don’t use DHL ever. I don’t because of their regular incompetence but some people I do business with use them so I don’t have a choice.
Two examples:
Ordered some books. They never arrived and they were needed for a project I had overseas. Constant checking with DHL produced rudeness. Their own tracking showed the box had turned up at the local airport facility. I called there and they VERY rudely told me that obviously since they had it they’d deliver it but I couldn’t come get it. Well it didn’t come and I left the country. I came home to a magled box and a voicemail that said tersely: ‘after two weeks your box was found by our cleaners under the conveyor belt’. There was no apology.
Needed to send my laptop for repair. The company sent a return box via DHL. I packed up my computer and called DHL for pick-up. I called before the cut-off for home pickup but was told they were busy and would come by ‘next Tuesday’ (it was Friday before a three-day weekend). So I drove the box to the DHL facility – an entire 1.2 miles from our house, we live very central – where I found the lobby filled with customers, none of whom had been served. A sign said ‘ring the buzzer’, we did, did again and finally a voice from out back said ‘buzzer or no we’ll be out when we can’. This gave all of us a chance to share our DHL horror stories – everybody had lots. Finally the clerk appeared and said: ‘There’s too many of you.’ Obviously oblivious that all of us would rather have been at UPS, Fedex or USPS if we’d had the chance.
But it doesn’t end there. The computer got repaired and shipped back on schedule using ‘over-night’ service. Tracking showed it at the local facility at the crack of dawn. I waited through the day and finally called and went through the phone menu to reach a typically rude DHL employee who said that although yes my computer was promised this very day ‘we’re busy here and won’t deliver it today’. So – knowing well where the DHL facility is located – I said I’d drive the 1.2 miles to the facility and retreive my computer. ‘No!’ I was told, not without authorization from the shipper. (!!!) So I called my computer company who knew just what my problem was – besides their selection of DHL as their carrier – and promptly sent said authorization. The catch, DHL now has to call me and say I can drive down to their facility. That was three hours ago. I’m not optimistic.
We recently had someone who works for DHL apply for one of our residential rentals, once we learned that one of the poor sods worked for DHL, we basically told them “Don’t call us – we’ll call you” with out letting them know what we thought of DHL of course.
It’s funny because this person was saying she worked for DHL, like she was proud of it or something…. – poor thing, if only they knew. They also said yeah I work for DHL, you know like UPS and FedEx, it’s all the same thing – we thought um….. no hardly the same, but smiled and kept silent to keep polite and professional.
OK this may seem weird but let’s do it anyway, I phoned DHL and told them what I thought of their 7th rate junk service and informed them about various websites on the Net that were just running them into the dirt because of their poor service/performance, etc. The nice lady I spoke with listen and was a total “Yes” person and said that she would like to forward my info to corporate and have them contact me, 3-6 days of phone tag on my work cell and I ultimately told corporate the same exact thing, blah, blah, yada, yada. Here’s the capper – My package actually arrived on time and several days sooner than their website tracking had predicted, in fact they said it was delivered and it hadn’t been and it arrived the following day (I was wondering about the deceptive delivery date – kind of makes ya say hmmm) They tried to tell me that I’m in an extended zip code and they only have deliveries 2 days a week or some BS, well whoever I complained to listened because now they have this person who wanted to rent from us driving for them 5 days a week in our zip code, – very interesting…. All a true story.
Complain to the corporate offices and threaten to contact the vendor and cancel the shipment and to never use them again so long as they choose to use DHL!
G/L Everyone and Godbless.
Well they are the most unreliable delivery co. I’ve had to deal with. Package was sent on 21 Jan, suppose to be delivered on 25Jan, after that wasn’t done, waited till 29 Jan still not delivered.. they(local DHL) promised it by the next morning by 0830..well that didn’t happen either…all I got was lip service. I advised the co. I ordered my merchandise from, that their reputation was being dragged through the mudd due using DHL as their delivery service!
I was supposed to receive 4 packages on 1/23, and today is 1/25, I still haven’t got anything! I contact DHL 3 times, gave them my tracking #, and still no one know where my package is!!! First I talked to a person named Tanya; she said they must have the address label wrong, so she issued me a set of new tracking #.
The next day I called and they said the package will be arrived at 2-5pm, which didn’t. So I talked to another person named Debra, she said she can’t track the packages but will found out what happened and will give me a call back later, which didn’t. So today I try to contact them again because it’s 6 pm and still don’t have my packages. Someone name Ericka answered the phone with the worst attitude in the world, and saying that I should keep waiting and see what happen next week!!! I am now still waiting for my packages, and don’t know what to do!!! What kind of service is that?
*update* Today is 1/30 and I still don’t have my package. Called DHL, they still don’t know where the package is; have to contact the shipper (online store) to credit back on my account!!! Since the items that I purchased online is on sale, I am not able to get them anymore!
DHL is definetely the WORST delivery system in the world. I have been expecting a package since last week, today is 1/31. When I checked the tracking number yesterday, it said that my package was delivered on 1/25 and signed for by “Lozado”. There is no Lozado at or near my premises; however, I knocked on each individual door to my apartment building, and suprisingly, no one saw or signed for the package. I’ve been contacting DHL and leaving them e-mails since yesterday. The item I ordered was a very nice silk schawl that I purchased to use for a very important event in February…which is right around the corner. What I don’t understand is….why the hell would the moron driver give my package to someone else? Clearly, the name on my package did not say “Lozado”. I’m so pissed off!
I ordered something with two day shipping, it took them three days. They have always been a day late and a dollar extra.
yea… ordered telephones for overnight shipping. shipped on the 2/12 for delivery 2/13… waited all day at home 2/13, 2/14… and now still waiting 2/15… DHL is a joke. i’ve never had any problems like this with either fed-ex or ups. humbug.
i just got vonage and thay told methay would ship my stuff tohook it up rush overnight to get here by 12PM i payed over 40 bucks for this due to fact i MUST have a phone the box was shiped 4 days ago still not here dhl told me well we will refund vonage and thay can refund you vonage told me thay are not in out to give ppl there money back that was dhl’s job well i am out 40 bucks and it’s still not here i am about to cancel vonage and go get adif phoneline and just call it a loss of over 200 bucksby the time you add on the servis fees in for the phone line that i am paying for that i don’t evean have
Oh, wow, I had completely forgotten about this. DHL is the company that lost lots of personal information of customers of ABNAMRO mortgage company!
spoken-for.org/archives/2005/12/21/1342/
Thankfully, they were recovered, but you really have to wonder about DHL… and how long it’s going to take other companies to realize they shouldn’t use them anymore.
I ordered a video camera in October to take on a couple of trips. It was coming from New York to California. I called the company to find out why it hadn’t shipped and they told me they hadn’t received their supply. They said they would send it out 2-day instead of what I had paid for because of the inconvenience. Great, right? Nope. Sent DHL. I put a note on my door to authorize delivery without a someone to sign in person. It sat on the door two days with no delivery. On Friday I called to find out where it was and was assured it would be delivered that day by 6:00. Nope. I called again and they said okay it would be delivered on Saturday. Nope. I called on Saturday and they said sorry. Oh, thanks, that makes me feel so much better. It was finally delivered on Monday. The reason? The regular driver was on vacation and the temp couldn’t find my house??!!!! It’s two blocks off a major street. They should modify their delivery claims to say, next day delivery….unless we have a temp driver who doesn’t know where the hell he is.
Now I just ordered a new TV via ground delivery, because it was free. When I got the tracking number, oh, no, it was shipped by DHL. Delivery estimated (there lies the rub) 2/23/07. I have to take off work in order to SIGN for it so no one steals it. I try tracking it to confirm its delivery date. The last entry has it in Wilmington, OH (sound familiar) on 2/21. So I call. Welllll, they’re a little behind in updating their logs. It’s before the local facility opens, so I have to call back after 9:00 when they assure me they can tell me it will be delivered today. He knows it will be even though he has no info to confirm that. I call about 9:30 and after waiting on hold for some time, the lady comes back and says it won’t be delivered today because they haven’t received it yet. But it will be delivered tomorrow morning. What time will I be available. Deja vu. Anybody want to bet as to whether or not I will get it delivered tomorrow? I asked her how she knew they would receive it by then. “Because they told me it would.” And if “they” don’t know where it even is, how do they know it will be received by tomorrow? Besides, I was previously told by DHL that they don’t deliver ground packages on Saturdays.
I am waiting for DHL to contact me at work and try to get me to switch from FedEx to them. What do you think I’m going to say?
http://www.unitedpackagesmashers.com
http://nmallory.exit-23.net/20050913/fedex-sucks
http://www.oreillynet.com/mac/blog/2004/05/fedex_doesnt_deliver.html
http://www.werty.net/2007/03/fedex-sucks.html
All shipping companies suck. It’s a fact of life.
Fact of life? It may be a fact of life, but that doesn’t mean we have to put up with it. If people are complacent and do nothing the big companies will continue to step all over us. I don’t think the whole “so deal with it” attitude has any place here.
What the F? Two times I have paid a premium for DHL’s so called “Next Day Service” The first time I had flown from Tampa to Cincy, OH to do a business presentation; I had an assistant overnight me some materials that were not ready at the time my flight left. They were taken to the shipper at 8:00AM on Thursday, they were sent Next Day 10:30 guaranteed air. Friday rolled around, no package by 10:30, then noon; still no package, 3:00PM, I had to leave to give the presentation WITHOUT the pertinent materials… The customer service representative apologised profusely, and said the package would be delivered Monday… Paid for it to be delivered Friday morning, what the hell is Monday??? The package was in Wilmington, OH on Friday; not that far from where I was. Monday comes and goes, no package!!! Tuesday, I have to fly back to Tampa, the package is “out for delivery”; I tell the so-called “customer service” rep that I am about to be flying back to the origin of the package. She offers to ship the package back “free-of-charge”; I tell her “no thanks”, I don’t really want to wait another week to get the materials. Finally they contact the driver who has the package, he met me at a White Castle on the way to the airport. 5 days on an overnight, I vowed to not use DHL again…
Fast forward to this past Thursday 4/5/07, I purchase a fuel tank for my boat as I discovered mine to have a significant leak. I am entered in a fishing tournament with a couple of friends; we paid a $500.00 entry fee. I paid $82.00 for “overnight delivery” so I would have the tank on Friday, and get it installed Friday evening. Guess what… The seller used DHL; guess where the package was last seen… Wilmington, OH! Once again, I call customer service, they tell me the package is “in transit” they are expecting it in Saint Petersburg Saturday morning. At first, the guy tells me that it cannot be delivered until Monday. This is not what I want to hear; he then says he will note the shipment with a “hot ticket” which means it will be shipped to me as soon as it arrives at the terminal. I just got off the phone with “customer service” who told me that they are unsure of just where the freight package is; it is “in transit” and will not be delivered today, but should be here on Monday.
Second time using DHL’s “overnight service”, second time no package… What is the deal? If they don’t make the overnight deadline, do they just say “screw it” and put it on regular freight??? This is complete BS, DHL SUCKS!!!!!! BOOOO!!!
From reading the other posts, Wilmington, OH must be some kind of “Dead Zone” where packages just sit for a few days doing nothing.
I recently was expecting a return from DHL (and yes they suck) and they couldn’t even find my place (its not hard and with GPS nowadays they have no excuse) So they decided to drop it off at my fathers office. Never told me where they dropped it off (there crappy tracking system online lacks a lot of info such as the address of the final destination)
So i’m running around like a chicken with its head cut off because someones name I am not familiar with had signed for my package and it sure didn’t come to my house. Then after all the tech support crap the last person to call and tell me where it was could not speak well and was hard to distinguish what she was saying.
They still even said they where not sure of the name of the place they left my package or even the address! The just told me its near such and such bank but did not have a. Gee that helped. Luckily I know of the location there where talking about and figured it was my fathers office. But that address was not on any of the shipping or billing info ever!
So some dumb ass worker of theres just left it there without notification and didn’t even make a note of the damn address they left it at! I had no choice but to use DHL because thats what Logitechs return service shipped through. I will never purposely use these incompetent moronic fools again!
Have any of you worked for UPS or DHL?
I worked for UPS for a year, and I now work at DHL.
You all have no idea why they re-route your items and take longer than usual… but I do. I ACTUALLY HANDLE YOUR PACKAGES.
So… how about you enlighten us then? hmm?
DHL HAS MORE MONEY THEN FEDEX AND UPS COMBINED. THEY ARE THE #1 INTERNATIONAL CARRIER. SO RELAX WITH YOUR 5 PACKAGES A WEEK. I HAVE HAD UPS AND FEDEX MESS UP. EVERY CARRIER HAS BAD PACKAGES. ONE OUT OF EVERY 200 PACKAGES GETS MESSED UP. THATS ACROSS THE BOARD WITH ALL THREE CARRIERS. IF YOU DID ALOT OF SHIPPING YOU WOULD KNOW THAT.
Um, okay.
You gonna back up what you claim, or just spew your mouth?
Where do you get this 5 packages a week crap? Thanks but I do ship and receive a lot and my opinion is that DHL is at the bottom of the list. I’ve never had a problem with anything FedEx or USPS and one problem once with UPS.
The DHL at Home service is, simply put, crap, a bad idea all around. They take the packages across the US very slowly then pass them off on the USPS to do the dirty work of actual delivery. When promised 3 to 5 days delivery, packages arrive much later, 9-10 days in total. Crap. Pure crap.
I guess you don’t know this but fedex has a program that works the same way. Listen dhl services 65% of the fortune 500 companies, i’m sure they can handle the small amount of shipping that you do, or recieve. Listen don’t be cheap get it sent to you next day or two day. It’s your fault for using that service. The USPS is the worst when it comes to handling anything. They lose or trash about 10% of what they handle. You get what you pay for.
So bryan how long ya been working for DHL? lol.
As far as DHL having more money than FEDEX AND UPS combined thats a pipe dream, and your full of shiat.
OK but this isn’t a pro-DHL topic, maybe you should start a DHL-brown-nose site of your own.
Last time I checked this topic was for people who had experienced trouble with DHL.
Bryan, I’m still not seeing you giving any proof of what you’re claiming as far as money and Fortune 500 companies, etc.
Secondly, no, it was not my fault for using that DHL service. I was not told the shipper would use DHL whatsoever let alone that at home crap. Usually Amazon.com would ship with UPS – everything else I’ve ever gotten from them has come UPS – so I assume this would be UPS, too. I had no choice in the matter, I’m afraid.
Thirdly, I’ve never had USPS lose anything of mine. The biggest problem I have with USPS is the fact that the post office here is only open from 9-11am on Saturdays.
Also, this morning I was doing some maintenance on my site here and read an archive from two and a half years ago. DHL was the one that lost lots of sensitive information my mortgage company had shipped. Thankfully, they found it a couple of weeks later, but that was after the mortgage company was obligated to give all their customers heart attacks. Again, it wasn’t my choice to use them there. Heck, I didn’t even know my personal information was being shipped around the country on tape before then. Nice, huh?
Let’s not even mention that DHL has been late here every other time I’ve had to deal with them – again, those weren’t my choice either.
So if you want to talk about personal experience – which this website is – MY personal experiences, then DHL has screwed up 90% of the time I’ve had to deal with them whereas for FedEx it’s been never, UPS only 2% or less, and USPS never. So therefore, according to my personal experiences: DHL sucks. It’s simple, really.
I TOTALLY HAD THIS ******’ EXPERIENCE RIGHT NOW, I ORDERED LAST MAY 31, THE ITEM WAS SHIPPED JUNE 1, I ORDERED THIS ITEM EARLIER FOR I NEED IT ON THE 9TH. IT WAS SHIPPED VIA DHL @ HOME DEFERRED, THESE ******’ MORONS IN DHL WILL TAKE 12 DAYS JUST TO GET IT TO THE CITY I WAS SHIPPING IT, AND PASS IT TO USPS, THEN USPS OF COURSE WILL TAKE SOME TIME TO SORT AND MAIL THE PACKAGE, APPROX 2 DAYS ACCORDING TO THE IDIOTS IN DHL, THESE MORONS IN DHL. IS IT CORRECT TO RECEIVE A PACKAGE AFTER 15 DAYS?!!! **** DHL, THEIR WEBSITE AND THE IDIOTS THAT WORK AND RUNS THIS COMPANY!!!
I’D USE USPS ANYTIME OF THE DAY THAN THESE RETARDED DHL SERVICES!!!
Yes, DHL is pretty bad at times. So are FedEx and UPS. I have had problems with all of them at one time or another. Currently, I am having issues with UPS. Every time I place an order, I have to spend at least one hour trying to get them to stop their lies and clean up their messes. They will not do anything because I am not the shipper. I have pushed Amazon to do something, but they will not. They tell me to speak with UPS. At this point I am using every resource I have to find corporate numbers for both Amazon and UPS. I was fortunate in the past to find the direct line for DHL-USA’s president’s office when I had issues with them. I spoke with his personal assistant and within 24 hours the employees mentioned were getting the smack down. I got calls from supervisors apologizing for their employees. Since then I have gotten great service. The point being, that none of the courier services are perfect. We have each had problems with one or more of them. Yes, they are taking hits via negative word of mouth advertisement, but this isn’t correcting the problem. If you want to fix your problems with DHL or any other service, be persistent and take it as far up the chain as possible. For the DHL people that haven’t gotten a proper resolution through regular customer care, ask to have your issue elevated to the Office of the President. Note, this is not the actual office of the president. This is the highest level of customer care that DHL employees.
Well DHL is better then fedex all the thing i ship through dhl arrive sooner then the estimated date. The last package i had shipped through fedex went from Arizona to ohio and stayed there for a week and a half I live in the lower half of missouri why did it go to ohio and set for a week and a half when i paid for Fedex 2 Day
GUESS WHAT, I STILL HAVEN’T RECEIVE THE PACKAGE, EVERYTIME I CALL I GET DIFFERENT ALIBIS, THE LAST CALL I MADE THEY SAID IT’S IN OUR LOCAL POST OFFICE AND I CAN PICK IT UP THERE, WHEN I WENT TO OUR POST OFFICE IT’S NOT THERE. I CALLED DHL AGAIN THEY SAID THEY STILL HAVE IT AND THEY ARE HAVING PROBLEMS WITH ONE OF THEIR WEREHOUSE SOMEWHERE IN OHIO AND THAT IT WILL LEAVE OHIO THAT DAY, 3 DAYS BEFORE THE LAST CALL I WAS TOLD SEVERAL TIMES THAT MY PACKAGE WAS ALREADY IN CALIFORNIA, INCLUDING THEIR WEBSITE.
If your problem is not getting resolved through standard customer service, call the “Office of the President.” This office, is not the actual office of the DHL-USA President, but is the highest level of customer service. Their number is 800.539.1606.
So we’re back to cheerleading for DHL eh…
Wrong thread.
I am not a cheerleader for DHL. I am just another once pissed off customer that received extremely bad service from DHL. This service was so bad that it was addressed by the DHL-USA President and his executive team. This resulted in a phone call from a DHL District Manager apologizing for all my problems and letting me know that if a problem occurs in the future, I may call on her to personally handle it. Yes, DHL is my primary choice in shipping solutions at the moment. This is only because I have the President’s personal assistant on speed dial. These luxuries are only provided because of DHL’s screw ups. I would prefer if I didn’t have to spend 4 months fighting DHL to be where I am. Now, while researching something I found this blog. I read about the problems that other people were experiencing. I wanted to do good by providing them with other options of support so they would not have to struggle as much as I did. I am sorry if you feel that I am a cheerleader and I’m ruining your blog. It is your choice to sit around and complain all day long about how bad DHL is. Maybe it just makes you feel better to do that and not get answers. If I were you, I would take all the support you can get.
Just to clarify – this is MY blog. Only comments in green (for my current theme, was yellow for my last) are from me. Anything else (currently orangy-pink) is a visitor. No one’s ruining my blog, no worries – I appreciate debate when it’s done civilly.
Oh, and as far as my situation goes – I’m not dealing with DHL at the moment, though I’m sure I will be sometime next week. My new Dell laptop is due to ship on the 18th and they usually use DHL lately. They upgraded me for free to one-day shipping (long story) so we’ll see how that goes and if I actually get it the next day and in one piece.
My father-in-law just got a computer from Dell too, and it’s kind of funny because as I was setting it up for them he said that yeah, it arrived in good time but he wasn’t too happy with DHL. (I had to raise an eyebrow because he doesn’t read here.) He said the box wasn’t in too good of shape, looked like it had been thrown around or something. But no problems with the computer, so I didn’t pursue it any further…
DHL is the worst company ever and I cannot believe they are even in business.. why companies would use them is beside me.. if you google the work DHL you come up with tons of web sites stating how awful they are. They have lost many items of mine and didnt give a rip about it. I have discovered the best way to go is a local delivery service company for all my packages. They have no screwed at all! I would suggest anyone who needs a courier service company go with someone local!
Well, big surprise.
What Dell says they shipped on the 15th with next business day, DHL claims was sent ground and will arrive on the 20th, mayyyyybe the 19th. I am unavailable both those days, need this asap, and so I get to drive 70 miles one-way and pick it up today.
What I don’t understand, is what he basically told me was going to happen was that it would just sit in the sorting center in St. Louis for two days until it would go out for delivery on the 20th. That just does not make sense to me. It’s only coming from Nashville, I could have driven there and picked it up in a matter of one day if I really wanted to and probably for less in gas than what the shipping cost. I mean, according to the tracking, the package took 52 hours to get from Columbia, MO to St. Louis. That just doesn’t make sense to me.
I guess this is because, as a small business owner, it’s customers first. If I can’t ship the same day an order is placed, or the next day, I feel bad. Orders are my first priority and I make sure the customer gets them as soon as possible. And you know what? This attitude has come back to me in a good way – I’ve been complimented on this many times and, in addition to my good product, as a result, I have many repeat customers.
So I just cannot understand this mentality of “well, it was shipped ground so we’ll make sure it takes as long as possible to get to you while it just sits in our warehouses getting smashed by other packages.”
DHL is beyond incompetent, disorganized and an outright obtuse organization. My employer sent me Next-Day delivery package through DHL. The package was supposed to deliver on May 12th. These fools did not attempt to deliver or call me (although my phone was provided) till I called them inquiring my package a week later! After making one excuse after another, they promised me to finally deliver it by that afternoon. It’s noon, 1PM, 2,3,4…no package! I called back and the DHL person was unprofessional, unconcerned and outright RUDE! I made two additional calls to their national 800#, but they advised me to call the same incompetent and rude local branch! Their service is below a third-world service.
Because of DHL’s fault, I missed a very import assignment and in return lost money and promotion.
It appears the comment I tried to send from my phone didn’t go through. I drove all the way up to DHL today and then proceeded to sit there for an hour because they could not find my package! Yes, I had called first and talked to someone – online tracking changed to show it was awaiting customer pick up and then over six hours later when I got there, they couldn’t find it for an hour! I wasn’t the only one, either. Another woman was there with me for a while, they sent her away with nothing, only promises they’d deliver it tonight (she lives way closer than I do). I hope she got it – something important for a wedding this week.
The main woman never was very friendly, either. She just kept saying, “there’s a lot of freight back there” in an almost menacing tone, even when not confronted by anyone. The other woman was nicer but you could tell frustrated with me for what reasons I don’t know. I was polite and kind and quiet the whole time. Very pleasant, in fact. It wasn’t until the manager came out – as requested by the other woman – talked to her a few minutes, then found out that I’d been there for over an hour that anything happened. His eyes bugged out of his head and he said, “an hour!!?!??!” And within five minutes I had the package. Something smells fishy there.
DHL sucks blue whale. They “attempted delivery” today they said on their tracking site, but someone was home all day. And, they did not leave a notice about a redelivery.
The local office said “Just leave a note on the door saying it is ok to leave package and sign it.” I pointed out that I had and the fact there was no redelivery notice was a clear indication the guy had not shown up.
He assured me he would check with the driver and get back to me. He hasn’t.
In this town DHL hires the scum of the earth to do the deliveries. I’ve seem them hit on receptionists, seem them acting stoned or drunk, you name it. (I suppose you shouldn’t expect a lot from a company founded by an (now deceased)admitted child molester. (Larry Hillblom, see Wikipedia.)
Unfortunately, the choice of shipper was not up to me.
Well crap. I ordered something from a private party and he elected to ship it using DHL. The only status showing on their website is that it departed origin on June 8. After that, no status.
The DHL customer service reps that I talked to via their 800 number were nice enough, but don’t have any information about what happened to the package after that. One of them mentioned Ohio, so I’m guessing my 65 lb 20″x20″x15″ package has been misplaced in that black hole along with all of the other missing packages. They’ve initiated some sort of super duper ultra special search of their sorting facility and promise to call me by 7:00 p.m. with a status update. I’m going to guess that with about 2 hours left, they’re not going to make it.
After reading this topic, I fear this saga is probably only beginning for me.
Well, I just placed an order last night on a website. In 2 days I am going to be out of town at a friends house, so I chose the 2-day shipping, and I put my friend’s address.
Today I found out it is shipping DHL. So I’ll probably be back home before the package gets there.
Let’s hope I am wrong.
Hey Val,
Happy One Year Post Anniversary!!!
I thought I would fill you in on my my recent experience(s) with DHL.
As you know from my previous comment (#27) I was not too thrilled with my one and only DHL experience in the past. But I mentioned last Wednesday (comment #76) that I ordered on Wednesday, 2-day shipping, to be delivered to my friend’s house on Friday. Well, I got there Friday, and my friend said “Your package came yesterday”. I snickered a little bit at his comment, because I am very immature sometimes, but then I was surprised to find that DHL got my 2 day shipping to my destination in 1 day. Which is quicker than two days.
Well, as it turns out, I ordered the wrong thing. So I went back to the website I ordered from, and ordered another one. Again, this is still Friday. Again I ordered 2 day shipping, so I figured it would be here at Tuesday at the earliest. But today I looked at the tracking info and it supposedly is on the courier truck to be delivered today. Of course, they’ve burned me once, so I’m a little bit nervous. I mean, that is what it said before about my phone last year. Still, after my good experience last week, I’m hopeful.
I guess this means, if they do deliver today, then they’ve done good by me, and I have no more room to complain. I’ll let you know later what happens.
OK, well, the package came today. I ordered it Friday with 2 day shipping, and it came the next business day. That’s two in a row now.
Maybe they hired some new people?
Well aren’t you just the luckiest duck in the bunch? ;-)
That’s great!
DHL sucks! Its been 3 days and still nothing. I only live 5 hours from both Nashville and Atlanta!
Tracking history
7/21/2007 10:12 pm Processed at DHL Location.AtlantaHub,GA
10:07 pm Arrived at DHL facility.Atlanta Hub, GA
10:07 pm In transit. Atlanta Hub, GA
12:00 am Shipment Acknowledged Nashville, TN
Picked Up by DHL.
I had ordered a replacement cell phone from verizon and they shipped via DHL 07/21/200. Today is 07/28/2007 and still I have not received my phone. When I called DHL they said my phone had been lost at the the Ft. Lauderdale DHL station. Nice!!!! I was surprised by their response ” we lose many packages, there is nothing we can do1″
DHL suck!!!!! The final destination for my package was Florida, it started out in GA and went to OH. How stupid does that sound.
8/2/2007 5:23 pm Shipment on Hold. Wilmington – Clinton Field, OH
12:04 pm Processed at DHL Location. Wilmington – Clinton Field, OH
7/31/2007 1:57 am In transit. Wilmington – Clinton Field, OH
7/30/2007 7:58 pm Departing origin. Smyrna, GA
4:09 pm Shipment picked up Smyrna, GA
Here is what DHL Customer Service wrote….
Thank you for contacting DHL.
We apologize for any inconvenience this might have caused you. Our records indicate that the shipment is in transit and has not arrived at the destination service center. Once it arrives, it should be delivered by the end of next business day , barring any unforeseeable delays. The shipment was delayed due to DHL handling error. Please be assured this is not indicative of DHL’s service. We appreciate your business and value you as a customer.
A request has been filed with our Service Department under reference number 08######## to request removal or a refund of the shipping charges for the bill to party of the shipment. Please retain this number for your records.
Please note that if DHL Express is billing the sender for the freight charges, they must reimburse you directly. I apologize as this is procedure since you paid them directly for shipping. Our Service Department will review all necessary information, and if more details are needed, will contact the bill to party in writing within 10 business days of this request.
If I can be of further assistance please advise.
Thank you for using DHL.
Charles
DHL Express
Customer Service