You should not have had to drive out on a 3+ hour round trip.

I had issues with Amazon using DHL. I had paid annually for their 2 day delivery and any time they used DHL it was never on time or did not show up at all.
When it was said delivered and I did not get it I notified Amazon.

They always sent a replacement. They tried the so much crap that they came to my house and I was not at home. I was all day or they tried to say they did not deliver to my area (after having delivered before) or they used Post Office for final delivery so in they would say delivered when in fact it was not.

I always contacted Amazon, they would have to resend what ever package, reimburse me for the package if they could not resend it and in some cases reimburse me postage even though I paid for that annually I was not getting what I paid for.

Then Amazon started to NOT use DHL as much. They started to lose money using DHL services. It happened all over though with smaller companies using DHL. They were having to reimburse people for not only the shipping and for the product but in some cases for lost business. A lot of those companies lost their clients to using DHL.

DHL’s people when I have contacted them were unprofessional and one even admitted that a lot of times if you were out of their way they would NOT go out in that delivery and just make up that they attempted delivery when in fact they were not even in your area.

That was a couple of years ago. Now I’ve dared to use Amazon and DHL combo again.. and.. this time they’ve even screwed the address. After searching tirelessly for their particular website on the internet, and having found it.. I get this message.. Address information needed; contact DHL!! It turns out that they missed out an entire line in the address given on Amazon. So instead of contacting the customer via the cell phone number provided.. they very graciously mentioned on their hard to find website that they need the address information. What if I hadn’t checked the website?? Similarly what if I had decided against making that hundred mile return trip two years back to get my books????

What kind of company is this????? Absolutely pathetic in its modus operandi and customer service. Makes one think how far evolved are the people running it from our primate ancestors. The worst courier service on earth!!!!!!!

Also who did you order from? You need to contact them immediately to let them know what the issue is and what is their protocol in those situations.

I heard in the past when I had originally had so many issues with DHL that they were having issues with a certain computer company’s packages walking out of the warehouses of DHL.

So, the computer company was HAVING to resend the packages free of charge. They were the ones that sent through DHL.

So I say contact both DHL and the place you ordered from. They should both make it right.

Good Luck and also you could ask the company you purchased from that they not send it through DHL since they already proved how unreliable they are.

they call me several times always promise me it would arrive soon, but finnally, after 3 weeks, they claimed it was lost!!!!

What should I do? Will they compensate my lost?