As I had stated before in my anti-DHL post, I had never had a problem with FedEx before. Well, now I have.

Wednesday night I ordered my camera that is coming with two lenses and a couple of other things, also a memory card and an extra battery. The battery and memory card shipped from one location, everything else from another. One in Kansas, one in Georgia. Both shipped earlier on the 17th (Thursday). Both made very good time and met up in Memphis the evening of the 18th. They were due to be delivered Saturday, the 19th.

I waited all day. All day. I was here all day. That is, except for a short half an hour at noon where I ran to the store. Even so, Steve was here then.

I kept thinking, when is it going to get here? In my previous experience with FedEx, they always arrived in the morning. So right around 6pm I finally called. The lady said that the delivery person was still out and I would have them by 8pm.

At 8, there was still no delivery guy, so I refreshed the pages with the tracking. It now said:

5:48 PM — Delivery exception — Customer not available or business closed

And that, in a word, is pure crap.

So at 5:48pm, the driver apparently decided he didn’t care anymore, or couldn’t be bothered to make a delivery for me, or that he just plain wanted to go home.

So I called again and this time, thankfully, got someone who spoke English as a first language. She looked up my tracking number and said that, unfortunately, she didn’t have contact with that center because they closed at 11am. Not to mention, they are closed on Mondays so it’s going to be Tuesday before I get my packages!! She put in a complaint and said a manager would call me Monday or Tuesday.

I know it’s not her fault, so I was really nice to her. But I did say that I hoped nothing was wrong with the packages, I said, “because I know that the longer it stays in transit, the more chance it can get damaged.” I’ve seen that from experience. She agreed and I continued, “I mean, it’s very important, that’s $900 worth of stuff there.” She agreed again and said she had noticed who the shipper was.

But here’s the kicker. What a wrong day for the driver to claim no one was home! Right at about the time he claims he was here and no one else was, the Domino’s guy was arriving. My parents were barely here and my in-laws were arriving. People were entering and leaving the house, there were four extra vehicles outside. Except for our people, there wasn’t much activity at all on our little drive, the FedEx guy never even got close to our house, never even tried to make contact. The driver has no excuse.

Oh, and the lady on the phone asked me if the guy left a thing on the door stating he’d been here and I said no, because there wasn’t one (because he was never here to begin with), and she actually sighed and said to me, “I don’t know why the drivers do the things they do sometimes.”

So, yeah, I’m kinda ticked. This isn’t a case of bad address or something stupid like that. It’s about a lazy driver. And the manager is going to hear about it when I talk to him/her.