This past weekend has largely sucked. Not completely. Just largely.
It started Friday morning when Steve had to take the day off work to go to the dentist. Not fun, but not as bad as he thought it was going to be. From there, though, I had to stop by an AT&T store. Oh, yes, here we go.
I don’t think I’ve mentioned that my stupid Samsung Captivate, which started out as a wonderful phone, went belly-up… again. This is the second one. The first one was replaced under warranty. Both phones lasted about 6 months before the speakers started really going out. I was missing calls, sleeping through alarms, etc. I drove an hour to the warranty store place a couple of weeks ago to find out that phones don’t get new warranty periods, oh, no, when you get one replaced under warranty, it adopts the warranty time of the phone it’s replacing. So if you replace a phone a day before the warranty runs out and then your new one dies two days later… you’re outta luck. I wasn’t very far past that original warranty end date. It also was quite annoying because though I explained to the guy that this wasn’t the first time and how I knew it was a hardware problem, aka not software, he wiped it clean anyway and that always takes lots of recovery time. Even with keeping the phone on vibrate, it was incredibly annoying because it would go through periods where it would constantly press the search button on its own, stopping you from doing anything.
I tried going back to my old phone from before I got a “smart” phone, a phone I’d kept for such a reason. But there was a reason I left that one, too, and I kept having the nagging thoughts that I was missing two things: my calendar syncing and the fact that that phone can’t use apps and therefore can’t accept credit cards for my photography business. After all, my partner had recently gone Android to match me. So I ended up getting a Motorola Atrix 2, the only thing available that a) can use the credit card reader, b) works on stupid AT&T, and c) isn’t a Samsung or an iPhone. It helps that it was the one I’d liked best out of what was offered, too. Not to mention, my last Motorola was the only phone that never gave me trouble, I only got rid of it because it got water damaged and went nuts. Hopefully this one will last so long. It stunk though, because I wasn’t able to get it at Sam’s Club (aka $50 cheaper).
However, my line isn’t eligible for upgrade for a while. So I stole my father-in-law’s. Yeah, he’s on our plan, along with my mother-in-law, and one sister-in-law. Only he and Steve were eligible for upgrade and I figured he’d be less mad at me if I stole his than Steve would, haha. Steve is all insistent on being able to cancel his line at any time, blah blah blah. So when the phone came, it came with a sim card for that line, I had to use my old sim card that I’ve had now for years. I wasn’t able to get on the internet. Here’s where this boring long story gets a little more interesting. I talked to a guy on AT&T’s chat and he told me the internet wasn’t working because I was using an old sim card, not one that could handle 4G, so I should go to a store and get a new one for free. He seemed surprised that I could send and receive calls and texts.
Ok, so right up the road from the dentist, there I went. The girl, Jessica, at the Fenton, MO AT&T store gets me a new sim card right away. That was nice. Only my internet still didn’t work. So she looks at the phone for 2 seconds then takes it in the back with her and is gone for several minutes. When she returns she tells me that my settings are fine, so there’s something physically wrong with the phone, I need to have it replaced. (Ugh, seriously?) But then she proceeds to tell me that they can’t do that there. Because I ordered it online, I have to call in to AT&T and let them handle it on the phone. (Really?) What was I supposed to do? So we left and I started the call to 611 right away.
After being disconnected from someone I totally couldn’t understand I called back and actually got someone in the US of good ole A. Heck, from that guy’s responses and attitude I think he hung up on me so he didn’t have to deal with me! But this lovely woman with a Southern accent was horrified when I told her the story of what was going on so far. ”She’s just lazy,” she told me two or three times, “they can do that there, it’s not a problem. But let’s look at this…” She then did some stuff then sent me to tech support, another woman with a Southern accent who was also unsympathetic toward Jessica, and within a few minutes, she was able to fix the problem remotely. Unfortunately, part of the problem was that I was paying $15 for internet instead of $20. More nickle and diming you there, but that’s not her fault. Just sucks, I think about canceling the internet completely only to end up paying more than before. Might be of some encouragement if I’d ever actually gone over my 200 MB on the old plan, but I never did go over it to warrant getting 300 MB. But, whatever.
Yesterday, AT&T sent me an automated text, however, asking me how I’d rate Jessica’s performance. That was fun. :)
Really though, I swear, every time I have to get a new phone, it’s a big ordeal. Why are these things never easy?? And why do the people in the stores tend to lie to me about things? When I was looking into getting the Captivate a little over a year ago, that first guy I talked to flat out lied to me about some things… and then they wonder why someone might go to Sam’s Club and get their phone rather than the AT&T store… as if saving $100 on that phone wasn’t a good enough reason.
But my old Captivate? Elijah has claimed it. I took off all the apps I could except for four: Angry Birds, Angry Birds Seasons, Angry Birds Rio, and Where’s My Water? — he’s all about Where’s My Water? lately. Of course, he has no audio except for a half a second here and there, about every 10 minutes, and it goes through those moments of constantly pressing the search button, but he’s quite happy with “his” phone. I think I just need to remind him tomorrow not to make any emergency calls!
That was long enough, I can’t bring myself to keep going here on the rest of this weekend of annoyance right now.