This is absolutely getting ridiculous.
When I got my first cell phone in 1999, the only thing available in this area was AT&T and largely, it’s still the same. I did try to switch my service to something else recently only to find out I could not get a signal at all and had to go right back – I almost lost my number over that, it was a mess, but not the point of this post. Other carriers are showing I have service but not 4G. We will see.
No, the problem here is getting rid of the danged DSL and land line. This has just been one of the most time consuming and stress inducing things ever. We first got DSL in December 2004 and we’d had a phone line here since we got married, June 2000. We had bundled billing for those two items and our wireless service (5 cell phones).
It started on July 11 when I called to cancel the DSL and home phone line after getting our cable internet installed. It was the same day, a Thursday. I was told this was complete. I logged in a few days later to see that they had canceled the phone line, I had also had checked for a dial tone and had gotten none, however, I was unsure if the DSL still worked or not. Oh, did I mention that in the store a few weeks prior, I’d been told I could not cancel my home phone line and keep the DSL? Even though many people nationwide have DSL without home phone line, I was told I couldn’t because mine was “already set up that way” and that to do so, I would be forced to go to U-Verse, for the same cost. I was looking to save money, not stay the same. So, anyway, in my online account, it did not show me any kind of credit for DSL being canceled. So I got on chat and sure enough, it had not been canceled. The guy said he canceled it.
When I got my new bill, it showed I was still being billed $43 for DSL service, when I should have owed approximately $3 for the few days I had it after the billing cycle rolled over before I canceled it. The lady I talked to this time… I was very close to asking for her supervisor because she just wouldn’t “get it.” She kept insisting that it was my final bill for service. I just kept telling her, look at the dates. I called on July 11 to cancel it. I should owe for July 9, 10, and 11, and that is going into August 8, dates that have not even happened yet! Finally, she understood and started working on crediting me. I told her I just needed a $40 credit (hey I can do math) and she came back and said that she was having problems with her system and it would only “let” her credit me $55. Ummmmm, okay, thanks… I did see that amount later in the online account so I thought everything was a-okay. When I would log in, it would still show the original balance that I owed (with $43 too much) but when I would view the actual bill, I would see a credit of $55. That brought my total owed to $189.84, the same amount the woman on the phone told me was my new amount. I scheduled two payments through my bank, for two Fridays, each of half that amount, so I didn’t have to pay it in the same week with other bills due, too.
Fast forward to today. The second of the payments went today so I logged in just to check on things only to see a new bill and amount owed of over $200. My payments are nowhere in sight. Apparently, they un-bundled my account without telling me which made my payments go to a canceled account number that had a $0 balance and they disappeared into thin air. No one told me I was going to have to change anything about how I make payments. No one told me they were going to have me use a different account number in the future.
So now I am on hold again with the billing department, I have been on the phone with them for over 43 minutes now. I got on chat first… why do I even bother? Chat is completely useless and they always end up telling me to call in. I chatted with the phone service people who said I had to talk to the DSL people. I could tell right away the DSL woman was going to try and get rid of me, she was like well your account is closed… DUH. Thanks. Do not send me back to the cell people, I was just there!
I can see my payments if I go to all payments. They have both been posted, even today’s. But no credit has been applied to my cell phone bill despite that the payments were going to what should have covered that as well. The latest I’ve heard is that they cannot apply those payments to my cell service… so what, you were just going to keep my nearly $200 and not say anything? Um, yeah. How nice. I am supposed to be in a conference call with her and the cell department but was placed on hold again without a word.
This is absolutely ridiculous though. I understand different departments but this is one company and they need to work together. One hand doesn’t know what the other one does.
As a side note, we received a letter about our home phone service about 2 weeks or so after I canceled it saying we are sorry to see you go and if this was in error, call this number. Way to be on the ball, guys!
I keep going back and forth on my cell phone, though. If I leave, it’s going to be in favor of one of those no-contract places where my bill will also be cheaper. But I get nervous because what if I don’t get a signal here like the last time I tried to leave? I don’t know of a no-contract thing that uses AT&T towers except AT&T’s and that sort of defeats the purpose. Plus, I’d have to buy a phone. It’s easier to just stay where I am but when I analyze it, I am spending too much on my monthly service. My phone is out of contract, I can leave at any time, but 3 of the other 4 phones we have are still in contract.
Well turned out that the whole time I was on hold, the two agents were talking and they thought I was there… Now I’m told the cell agent is applying the payment to my account from the dead account but I’m hearing both loud hold gabber (don’t text and drive, pay your bill online, yada yada yada) and my DSL agent. But I can’t understand her over the hold stuff…
We’ve actually had a great week or so in terms of weather, but it’s starting to warm up again to normal summer temperatures. However, had a good day today. Started out kinda rough with the stupid dogs waking me up at 530 am to go out even though they’d gone out at 130 before I went to bed. I was up late working on a photo prop for my session today. That went into the day and by the time I could finally really get up, it was about 9 and I’d been woken up no less than 5 more times by various things and fallen back asleep. We all got dressed and headed north to pick up Steve’s check and get a few things I needed for my prop.
Had lunch together in the car – hey it works when the adults want something the kids won’t eat so they get McDonald’s. A few more errands then back to the house to let the dogs out and finish up my prop. Finally got it finished as much as I could until I was on-site then we all headed out to my in-laws’ place where I had to do the final final finishing and wait for my subjects to arrive.
Photo shoot went great though I ended up quite sweaty and yucky. Cooled off with the kids in the house and the men went to pick up some pizza and appetizers from a place we hadn’t tried yet. Yummy and we all ate too too much. Wasn’t much longer before we finally headed home. Kayleigh was so wore out, she and Elijah had gotten to spray our left over silly string and she ran so hard that she actually curled up on the couch and put herself to bed. She wasn’t happy to get up and go home!
Now I have put everyone to bed and unloaded and backed up pics and whatever else so I guess I should go to bed. I’m sure stupid dogs will have me up early again!
It was quite an ordeal for us because not only was I family and photographer, but Kayleigh was a flower girl. You can imagine the craziness that ensued. She made quite the cute flower girl, though, even if she did take off her dress twice before the ceremony. She was so cranky beforehand, it was so freaking hot though (and the next day she woke up with a fever and another infection, so that might have contributed). I think we had a high of 97 so it felt a lot hotter. Maybe not the hottest wedding I’ve ever shot – did one last summer that was so horrible a groomsman almost passed out – but if it wasn’t that hot, it certainly rivaled it well. Of course, we were there at the hottest times of day, too, and then during the reception, I was in this side room for the photo booth, not really a room, but an add-on made out of canvas and windows where the breakers kept blowing. But… can you tell all of that in the pictures? Nooooooo :)
I’m very happy with the pictures. I also wasn’t the only one covering it, her brother did as well, so they are getting more than one angle of a lot of stuff.
But most importantly, they love the photos.
But go figure, the next Saturday… more like September than July!
Two more for now!