11-11 Motor Sales and Towing – Tom Joyce Sold us a Lemon in Leominster Massachusetts!!. Regarding 11-11 Motor Sales and Towing in Leominster, Mass – This dealer sold us a car with multiple problems and refused to provide a refund. We had to go through arbitration with the Office of Consumer Affairs (OCABR) in Boston, Massachusetts in order to get our money back. We eventually won the arbitration and got our sales price back after 6 months of grief and frustration. However, we still lost hundreds in expenses we were never able to get back. This dealer sold us a car with no heat, no a.c. and the vents didn t work. It also had a broken motor mount, inoperative windshield wiper fluid, inoperative horn, and a loose door lock. We took the car back two times and many of the problems never even got looked at. When we asked for a refund, he told us “I only sells cars, I don’t buy them back.” Based on the evidence provided at the arbitration, the arbitrator easily found in our favor and this dealer was forced to return the full price of the car along with our registration fees. This dealer hung up on us several times throughout the process of trying to work with him. Very immature person to do business with. We also discovered that CNA, the company that wrote his bond (car dealerships in Massachusetts are required by law to carry a $25,000 bond), cancelled it in March of 2018 for not paying his bond premiums (he was selling cars illegally without the proper bonding). The car he sold us was deemed a lemon by the State of Massachusetts and throughout the process the repair and service was awful. We also believe he may not be a certified mechanic. Based on the way he tried to repair some of the problems (splicing the windshield wiper tubing rather than replacing the tubing), it was apparent he was not repairing the car to he manufacturer’s specifications. we would suggest you save yourself a ton of time, money, and aggravation and avoid dealing with this person. We wish we had.
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