Complaint: I signed a quote for a home remodel project on December 20, 2016 with Anchor and Remodeling, Inc. with my contact person being Mike Chaffee. On the same day, my credit card was charged for $1586 as they required down payment equaling half of the entire payment. The balance of an additional $1586 was to be paid upon completion of the remodel. On Monday, January 23, 2017 I received a text message from Mike Chaffee that stated they could not do the remodel job as agreed upon because there was not enough room underneath the home. He said that they can issue a refund of my money. He apologized and said that has never happened before. That evening I called Mike Chaffee and told him that I requested a full refund since they could not complete the work as agreed upon. He said that he would process that refund first thing in the morning. The following day, January 24, 2017 at 1:19pm, I emailed the contact, Mike Chaffee, confirming that he processed the refund of $1586 back to the AMEX as we agreed upon the previous evening. On the same day, at 1:58pm he responded and said that it was done and to allow a couple of days for it to show up. On Friday, January 27, 2017 I sent a follow-up email letting the contact, Mike Chaffee, saying that the credit was not yet placed on my account. I did not hear back from the contact. On Monday, January 30, 2017 I sent another follow-up email, again with no response. On February 1, 2017 I sent a text message to Mike Chaffee telling him that the refund has not been credited back and to please resolve. He responded at 2:18pm saying, “yes

Tags: Builders & Contractors

Address: I make sure it’s handle today for sure.”” Since the refund was not being processed

Website: 2017 I once again emailed my contact at the company

Phone: I was beginning to become skeptical about this company. I hired another company to go underneath the home and they stated that there was plenty of room underneath the home to get the job done. I also have documentation from that company stating that absolutely no previous work was done by Anchor and Remodeling