Took my money and didn’t deliver, not returning my calls or emails

 

My Complaint: After careful deliberation I regret to inform you that from this point forward we will no longer be able to assist you with your timeshare release. You have missed three payments on your file and per your contract with our office it does state that once you miss a payment, we can drop you from the program. All fees paid to our office thus far will be retained as damages.

Promised to release me from my Westgate timeshare: I left you a voicemail today regarding your file with us to get you released from your Westgate contract. Thank you for speaking with me today, and I hope to be able to assist you out of your debt with Westgate.

 

My Demand: I want my money back and to cancel my timeshare like they promised.