I ordered a fancy dress costume size 12/14 british size.When delivered it was american sizing.Returned it after conversation by e.mail re misleading sizing.I awaited return of money paid via visa card.The company insisted returns were made via fast track systemexpensive at 7.55pIn the meantime company dispatched another bigger costume despite me stating via e.mail i did not want a replacement.I telephoned to request them to arrange collection of unordered costume.I was informed that they had no collection system nor any returns labels for free return.I was asked to return it at my cost.I protested that it would be costly and as it was there mistake she should arrange postage.again i was refused this but she did agree verbally to re-imburse me the postage.The company had me over a barrel as they hadn”t yet refunded the cost of the original item i had returned long refund policy! Despite this promise i am still awaiting the promised refund of postage despite requesting via e.mail Obviously a company who does not honour its promises and cares little about customer satisfaction”

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