My complaint is pretty much identical to the other reports I have read about this company. (Appliance Repair Guys). A repair man came to my house from this company. I paid $316 to find out in 10 minutes that my 11 year old washing machine would cost $1594 plus tax to repair. I did sign a paper saying that I agreed to pay $280 plus tax for him repairing the machine with no needed parts. Within 2 or 3 minutes of him diagnosing he realized I needed several parts and was waiting on quotes on those parts.It was unclear to me that the brief diagnose was what was costing me the $316. He was at my house for a total of 45 minutes mostly on the phone getting the expensive cost of the parts that were required for repair. Once he told me the outragious cost, I obviously told him it was crazy to spend double what I paid for the machine in the first place on a washer that I purchased in 2005. He then charged me the amount and said I could call and order the parts if I decided to fix it. I was upset at the time and not thinking clearly and just paid. That afternoon I bought a new front end load for $860. I woke up today upset about how ripped off I was and called them to talk reasonably about how unfair the charge was.They were extremely rude and would not lessen the charge. I asked to speak to a manager and she said she was the manager. She said I signed the paper and that there was nothing she could do. I would never ever use this company.
300 Connie Cres. Unit B Concord, Ontario Canada