I have just encountered the worst customer service experience and unfortunately not just by any service member, but anrepresentative who claimed to be the assistant manager, Charles. As I attempted to inquire about a nshipping/billing discrepancy, before I could proceed, Charles hung up the nphone. I thought I was disconnected by nerror, to my disappointment upon calling back, Charles confirmed that he indeed nhung up the phone intentionally and asserted that he did not have the time forna long drawn out conversation. I ncertainly would not expect this type of disposition from an assistant manager.nSadly, this whole experience has further delayed my intentions of completing my ndecorations for my grandmother’s 80th birthday. nWhat a shame. nTruly I have a multitude of things I should be doing with my ntime, but this shameful act should not go unattended.

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