Irresponsible staff and misinformation caused additional travel fees AT MY EXPENSE! I was a guest at Caesar’s on a business trip, and left my luggage and laptop in the room I had been occupying for three days. I spoke to Guest Services to retrieve my belongings and make it to the airport on time. Guest Services refused me access to the room and told me that my personal items could be retrieved from Lost and Found. When I checked Lost and Found my belongings were not there. I went back to Guest Services and they disallowed me access to the room and my personal belongings. I talked to several people in Guest Services who told me there was nothing they could do and that I would not be able to access the room to pick up my belongings and catch my flight. I asked is someone from hotel security could check the room for my belongings. They denied my request.I spoke with three security guards at the hotel, hoping one of them could help me. The last security guard I spoke with told me that I had been misinformed, and that my belongings would be sent to Housekeeping. He went with me to check but my personal items were not there. He then told me that the items must still be in the room I had been occupying. The security guard talked to Guest Services and they allowed him access to the room. My luggage and laptop were still there. As a result, I missed my flight out of Las Vegas and had to pay for lodging at a different location for the night. I also had to incur a fee for having to change my flight to the following day, and miss a full day’s worth of work and compensation. After I arrived home, I called Caesar’s and asked for a Manager and an explanation as to why I was misinformed by staff. The Manager had no explanation. I asked him about the hotel’s policy for personal property that is left in a room after checkout. He explained that hotel staff could have gained access to the room and help me to retrieve my luggage. The entire experience was nothing short of horrible and expensive due to errors on the part of Casear’s. I will NEVER STAY at this hotel again, NOR WILL I RECOMMEND this hotel to family and friends.

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Name: Caesars Palace

Country: United States

State: Nevada

City: Las Vegas

Address: 3570 S Las Vegas Blvd

Phone: 866-227-5938

Website: