citEcar Electric Vehicles Bintelli LLC sold us a car that burned up 2 motors in 2 months then denied responsibility and refused to take it back Charleston South Carolina!!. We bought a 2019 six seat electric car/golf cart from the manufacturer of CitEcar in late December, 2015. It was shipped directly to Texas from South Carolina. It burned up 3 motors in less than 6 months. They sent us a motor after the initial one burned and it lasted 2 days before burning up. The motor they sent after that burned up last week. The car has only gone 2500 miles at slow speeds on flat surfaces. It has been driven as a parking lot shuttle by 3 experienced drivers. No water, or user error is invloved as can be documented by the car’s controller/computer codes and the many witnesses to the daily usage routine. CitEcar refuses to accept responsibility for this defective product. We asked after the first and the second and the third failure if we could just get a refund and they take the car back. All of these requests were denied. Yesterday – the snarky and childish response they gave us was: “no take backs” We have photos of the burned motors and a chronological list of the emails and phone calls that we sent to inquire about car problems, request help and attempt resolution. We have contact info for the repair facility that worked on the car every time it burned up motors. We paid $10,588 for this car and it has continuously failed. In Texas there are laws to protect consumers against deceptive trade practice and fraud. We were lied to about parts covered by this very limited and worthless warrenty, lied to about parts being sent overnight, and lied to about the operational reliability and range of the car. This car is 100% unreliable. We have paid for all of the time and labor while a repair facility was instructed, by CitEcar, to reprogram and test and re test their product. Our expense for labor to diagnose their product and reprogram it and install their new motors is now over $1000. The car is now parked, eminating a burnt odor, and useless. Please help us to be compensated for this defective product. We tried to be fair and cut our losses and play nice but CitEcar continues to evade and deny responsibility. What a Rip Off!
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