Complaint: On April 2, 2011 My family and I went to the Cracker Barrel in Winchester, VA for my mother in law’s birthday. I ordered the Smothered Chicken Tenderloin with green beans and coleslaw. About halfway thru the meal I noticed something hard and crunchy in my food and chalked it up to burnt pieces of bacon. Towards the end of the meal I felt a sharp piece in my mouth.. I spit it out and discovered it was a piece of porcelain (like from a broken plate). I immediately notified my waitress and she took the piece and spoke with her manager who immediately came to our table. They gave me my meal for free but didn’t tell me how they were going to remedy the situation. I later discovered that the pieces were strewn through my coleslaw and as I tested the coleslaw it tasted and felt like gritty sand paper and since they just scoop this stuff out of a huge tub it was probably served to countless others. Even after we reported this incident they were still serving coleslaw to other patrons. I felt they didn’t take my complaint seriously enough. Yes they did give me my meal for free but to still serve coleslaw to other people puts them in danger. They should have given our whole meal for free and stopped serving the coleslaw. Now my stomach is hurting and I am nauseous and if it continues tomorrow I am going to have to get to the ER for them to check it out. Needless to say I will never eat at The Cracker Barrel in Winchester, VA again

Tags: Restaurants

Address: 200 Front Royal Pike Winchester, Virginia United States of America


Phone: (540) 722-3770