Complaint: I brought my 15-month-old to the ER since the inside of his navel had a spot that was infected, which produced clumpy discharge after lightly brushing it a Q-Tip. I assumed that it was a spider bite, especially experiencing one several years back (I almost lost my hand) and had to spend a few days at the hospital. I expressed my concers with Dr. James P Fouts. His response? A very calloused and inexperienced one. He claimed that he didn’t know how to go about testing a spider bite and wouldn’t know what kind of spider it was if he was able to. What? Not only he works in the medical field, but he’s a doctor. A doctor is supposed to be knowledgable about these things. His solution to the problem was to prescribe my baby Keflex (antibiotics) without taking a culture. I has to PRESSURE the nurse once he was out of the room to take a culture. She was a bit reluctant, but I believe I deserved to know what the spot was. I never heard back from the hospital about the results, but I had to go through to my son’s pediatrician to obtain the results. It turns out that my son had a staph infection, which was confirmed by son’s pediatrician after he contacted the lab himself. Since I was unhappy with the care that my son received at Deaconess Women’s Gateway Hospital in Newburgh, Indiana, I contacted their Patient Relations Department. Today, I received a letter from them saying that my son’s care and treatment was medically appropiate. It was also mentioned that my son’s culture was negative, which contradicts with the report that my son’s pediatrician received. The Keflex didn’t work. The pediatrician recommended and prescribed an ointment to help the staph go away. In a nutshell, my son received better care with the pediatrician than an ER doctor.

Tags: Doctors, Emergency Services, Hospital Emergency Rooms, Rude

Address: IN, Newburgh United States