We purchased a wheelchair lift from a company in Oklahoma.nscooter-carrier.com nThe lift did not meet our expectations when we recv’d it. My elderly parent’s car cannot support this lift in a safe manner. The lift drags in the driveway and their drive is not steep. nWe paid $700 for the lift – now to return it, it will cost us $100 in shipping plus they are going to charge us a 20% restocking fee and a $100 freight charge. This will now put us out of $340 for a $700 product we were unhappy with. nWe see this return policy as not really a return policy but a ploy to stop people from returning their product. We could understand paying the shipping charges but the 20% restocking is not practical. nWe purchased this not knowing that if we were not satisfied with the product we would be out of $340. An expensive price to pay for a product that did not meet up to ones expectations. This policy is not laid out on the website – it is only seen when the item arrives and it is in the paperwork. This is a deception process that is why it is not on the website. nWe can not understand how they can justify charging any type of restocking fee – restocking is part of business – to capitalize on the event of someone being displeased with their product is arrogance. They should have enough confidence in their product to back it up without hesitation. nPaulnHickory Creek, TexasU.S.A.
440752 East 200 Road Vinita, Oklahoma U.S.A.