Complaint: My story seems to fit the MO of this company – If only I had come across this site BEFORE I ordered my parts. Here is my story… Placed an order for a muffler and center pipe for an Acura 2.2 on 4/15/2005. Here is a copy of my order confirmation… 4/15/2005 12:27PM >>Thank you for your order. Your order number is 135237. Once your order is shipped, we will email you the tracking number confirming the date of the shipment. Note: For APO, FPO and International orders we will inform you of the date of shipment, however due to the shipping method used (USPS), we can not provide tracking information at this time. You checked off the box indicating that you will not accept the substitution of products for this order. In the event that the specific brand you ordered is not available from our warehouse network, due to a national manufacturer’s back order or discontinuation of product line, we will either offer you another brand of equivalent quality, if available, or simply cancel your order. Customer Information Order ID = 135237 Date = 04/15/05 12:22:50PM<< After the parts did not arrive for several days, I followed up with an inquiry email to Express Auto Parts. They responded the day following my inquiry (4/18/2005 8:33PM) via *automated email response* with the following… >>Dear Valued Customer, Please be advised that due to a manufacturer back order at the warehouse level, regrettably your order will not ship out for an additional 3-6 days. We apologize for this delay on your order with us, and will do everything to get this order out to you as soon as possible. Shipment tracking number will be emailed to you as soon as your order is shipped. Sincerely, Customer Service If you would like to add or change anything on your order, please visit our customer service center located Since I needed these parts ASAP, I decided to inquire about my order as I had sourced the parts from another online source that uses the EXACT SAME vendor/warehouses to inventory and ship parts, and they claimed they were IN STOCK and READY TO SHIP, in fact, I was told I would have the parts the NEXT DAY! So, I tried to *respond* to the above email from Express Auto Parts, only to get the following response roughly a half hour later (4/18/2005 9:19PM)… >>Dear Customer; Our customer service cannot be reached by replying to our emails. If you need assistance with your order please visit our Online Customer Service Center You will need to fill out the appropriate form from our Online Customer Service Center in order to contact our customer service representatives. Regards,<< So, back to the Express Auto Parts site to use the site’s ONLY method of contact (the useless built-in *automated* email system) to see what was going on with my order. Filling out this form DOES NOT put you in touch with one of the “customer service representatives”” mentioned above. It only triggers another automated response (4/19/2005 5:41PM)- In my case it was… >>Dear Valued Customer

Tags: Auto Parts

Address: We regret to advise you that our warehouse is still waiting for your order with us to come into stock. Your order will ship out within 10 business days. You will receive tracking number via email to confirm shipment. We apologize for any inconvenience this may have caused you. Sincerely

Website: I already KNEW that the parts I needed were sitting on a shelf at the VERY SAME warehouse that Express Auto Parts claimed were backordered. So

Phone: Customer Service If you would like to change or cancel your order please visit our customer service center This is an obvious scam