I purchased an electronic gift card (e-giftcard) from Express.com on December 15, 2011. Express.com is the website for the popular clothing store known as Express. This was the first time I ever used their website. It’s also the last time. The gift card was a Christmas gift for my brother. There were some items he wanted to wear on Christmas day and Express had them. After I placed my order, I received a confirmation e-mail with an order#, the details of my online transaction and a statement that read: “We will send you confirmation…”” when the gift card is received. I called my brother and told him to expect it in his e-mail soon. But after several hours

he still hadn’t received it nor had I received the awaited confirmation of receipt. I then checked my bank statement and saw that Express received payment for my order. We waited but nothing arrived. The next day

(December 16

2011) he still hadn’t received it so I called the company and provided my order#. I was told

“”Everything is fine