On 10/6/17 my wife went to Famous Footwear in Freeport, ME to purchase shoes for me. She looked around the store and took pictures of shoes they had in my size and sent them to me.I read on the website that if the shoes were not in the store, that I could order them in the store and pick up the shoes from the store the same day or the next day. I informed my wife of the option and some shoes I saw on the website that I liked. I did not want any of the shoes in the store as the selection was very limited in my size. My wife gave the style and size to the cashier. 241457 5969 CREVO Buck size 13 M. My wife inquired about the advertisement that offered store pickup the same or next day. The cashier said, “Sorry

that’s no longer available for shoes we don’t have in the store

we can ship it to your home in 3-5 days

if you sign up for our member rewards you will get 15% off. My wife gave my information for the member rewards. She paid for the CREVO Buck $71.73.The shoes did not arrive in 3-5 days but 6 days later. When I received the shoes they were scuffed and scratched as if they were worn and the shoes were two different sizes! A 12 and a 13.I called the store 10/12/17 and spoke with Andrew the floating manager and told him the shoes were two different sizes

scratched up