For a $400 laptop computer it should not be too much for product key and/or disk to repair/recover operating system to be provided. I’m buying a computer = hardware + software. Neither Dell or FingerHut believe in this product. The LIMITED warranty only covers hardware. I cannot believe it. If you OPEN the box neither will accept a return/exchange. They willing and apparently legally peddle garbage. I found a $152 refurnished LAPTOP with DVD for sale at Sears with warranties for 1 year hardware, 1 year software, plus extras -and – it is not even Black Friday. Do yourself a favor do not buy Dell especially not from Fingerhut. The ‘business’ they practice should be illegal.

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