Everytime I call to book my vacation rep keeps telling me booking department not available.

 

My Complaint: I purchased a travel package. I was told I would receive paper work in the mail. Never received it. I called to book vacation I was told I need confirmation number from paperwork. Two days later I called again to let them know I never got paperwork. They gave me confirmation number but booking agents are out to lunch. Called again the next day at a different time. Was told booking agents are gone for the day and to call back on Saturday. I called on Saturday and phone just keeps ringing.

 

My Demand: Refun all money