Cofusion, frustration and unnecessary strees at check in. Arbitrary moved to their sister site, “The Inn””. A musty

windowless room. Reservations made 6 months in advance for the Gaylord Hotel. Didn’t matter to them. After much hassel and phone calls

I was finally allowed to keep original reservations. During all this confusion

I left my iPhone in the room at “”The End””. Reported to both Gaylord and The Inn. No follow up was immediately done

had to report several different times to several different people. Due to their incompetence and ineptness