Complaint: We purchased a 2002 Trailblazer from Ourisman Chevrolet about three months ago, after two weeks it developed a ring and pinon noise that would not go away. We took it there for them to repair the noise. They informed us that they did not hear any noise. We called them on several occassions telling them that there was a noise. After three days they said they heard the noise and said that the vehicle was ready to be picked up. But when we picked it up, the invoice stated that the noise was normal and that there was nothing that could be done. We than proceeded and went to the BBB Auto Line, where we went for a hearing and the reprsentative from General Motors treated us like we did not have any idea what we were talking about, they presented a bulletin that stated there was nothing they could do to repair the noise, BBB Auto Line agreed with General Motors. Our response back to them was that we did not accept their decision. Based on the fact that we feel something should be done, because as far as we are concerned this condition is not normal. My husband whom is ASE certified, serviced the rear and changed the fluid and discovered medal fragments present and the oil was black (which is considered burned oil). We have not informed them of this discovery, because we feel they would just give us another excuse to why they cannot fix the problem and what we discovered would be considered normal. Dennis Avenue, MarylandU.S.A.
Tags: Auto Warranty
Address: General Motors Corporation Detroit, Michigan U.S.A.