We purchased engineered hardwood flooring from Hosking Hardwood Flooring in early April-2009. Website displayed and their customer service/sales staff twice confirmed that I was ordering a product packaged in the same 42″ lengths

not random. nThis is the issue because I did not receive what I ordered – all boards in 42″” lengths. My research prior to ordering indicated that most similar type products are packaged in random lengths – the reason I confirmed twice the accuracy of the website information with their customer service/sales staff before placing my order. nJeff Hosking is the President/Owner. In the end

his primary premise was their “”T&C’s”” protected them

being interpreted as disclaiming responsibility for the accuracy of any/all information posted on their website. nTo my great surprise

Discover Card and their 3rd party dispute resolution reviewer stands behind the merchant on this. The clause referenced discusses at length ONLY the color of the product ordered – nothing addresses dimenisional sizing and packaging discrepancies or errors. nBut the language states at the end of paragraph #3 …””Information and descriptions on the website are believed to be accurate at time of publishing but due to ever changing conditions above and beyond our control Hosking Hardwood Flooring make no implied guarantees of its accuracies.”” nLet the buyer beware. The credit card company will not stand behind the cardholder. I did everything a reasonable person should be expected to do – confirming twice before ordering that the engineered hardwood flooring product dimensions were as indicated on the website