I brought my jetski to Island Powersports in Massapequa, NY in for repair after an accident. It was only a week old and badly damaged. I mentioned to Mike in the service department that with the cracked hull and the awful condition it was in I was hoping it would have to be replaced. Minutes later another worker tried to start it without success and told me the engine took on water. | On July 17th my insurance adjuster received the estimate for the repair and deemed it totalled. I was paid accordingly and went to pick up the ski as advised by my insurance company. Mike in service said to me in a loud enough voice for the four customers on line to hear, I thought you were going to take care of us for totalling the ski. I know he did nothing to total the ski as the condition it was in it was obviously totalled. I asked him, “You want me to pay you off?” I then proceeded to my salesman with whom I just sat with looking to purchase a new jetski. | My salesman, Ramon was in on the deal with the service man, Mike Correa. A customer told me that prior to me approaching the service desk Ramon walked up to Mike and the rubbed his fingers together indicating to get money from me. As I told him I would never buy from this store again and what nerve they had asking me for money a younger gentleman behind the desk looked up and said to me, its the right thing to do. | 8 days later Island Powersports wants $1150 for me to pick up my totalled jetski. I asked for a copy of the signed contract with the $45 daily storage charge and $250 to review damages but even though promised twice today it still hasnt been sent to me.

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