This company is a ripoff. They don’t offer refunds on cancellations. I booked a hotel on 11/26/2013 for me and my daughter ( reservation confirmation WCT559141760). When she said she couldn’t go, I went ahead and cancelled the booking (cancellation number CLX37268478). A few minutes later she called to say plans changed and she could go, so I called kayak.com to see if the cancellation could be undone and they said no, and I would have to pay again, because they have a no refund policy on cancellations. I feel like I’ve been robbed. All this happened within 45 minutes, and my stay was 2 days in the future. I will never use this site again.
55 North Water Street, suite 1 Norwalk, Connecticut USA