Could not return vacuum after delays caused by Co.

 

My Complaint: Bought Kirby vacuum, for $2300, with agreement that salesperson would come to our home to teach our cleaning lady how to use it. He did not show on two occasions and only the third time when I threatened Robby. Our lady said it was far too heavy for her to use. They would not allow us to return it, as our time had run out. It has never been used.

 

My Demand: Full refund