Maybe there is something I have missed as a disabled Vietnam Ear and Disabled Desert Storm Veteran. Several emails were sent to Lowes in references to getting a proposal to install a central air condition unit (HVAC). The emails went unanswered for a week or so. I called Charlie Harris assistant Store Manager at Lowe’s Home Center, 1701 South Havana Street, Aurora, CO 80012 (303) 369-4222 on June 19, 2014 to obtain information about installing a central air condition unit (HVAC). Biggest mistake I ever made in my life. I should have stayed with the Sears proposal. Harris was provided the deemed and necessary information for the install section to contact me. Again, I was never contacted. I placed follow-up telephone call to Harris and he stated someone would call me in references to the HVAC. I did not receive a phone call which was not surprisingly. Due to seemly racist and negative attitude of Harris I called Lowes Corporate Office and Headquarters in Wilkesboro, N.C. In addition to this an email was sent expressing my frustration about their services’ was given incident report number 1-1101070825 for tracking purposes. The headquarters company had to be contacted twice in order for Harris to call me directly. I received telephone calls from numerous Lowes installers but none at the Havana. Harris had give my cell phone numbers to various Lowes expect his store although I clearly stated that I was closer to the Havana location. The exchange of phone calls lasted for over four hours. Outraged, I called Charlie back and told left a voice message about the matter. Charlie called and left a voice saying “Mr. ….

this is Charlie Harris

one of the managers here at Lowes’

sorry for the screw-up. If you could give me a call him at (303) 369-4622 ….”” The shared racist ideology of the lack of communication for the denying the proposal and lack of customer service skills stands on its own merits. On July 5

2014 Curt … Representative of Smith and Willis (Certified Trane and Lowes Installer) and Robert Burke Representative of Lowes arrived at my residents to discuss the proposal on installing the HVAC. It was agreed upon that the system would be installed on July 8