75% of installed product from Lumber Liquidators is Defective! July 31, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada) the brand is ( Golden Teak Acacia Hardwood 3/4’u201d) , Order # 123718873 , with 30-year warranty, we based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase. After acclimated the product at our house for more than 5 months and used a moisture barrier, which they are selling to keep our warranty valid. We also followed all manufacturer regulations and recommendations. Unfortunately, during installation and reached of 85% of the process, we noticed there were some defecates mostly at the ends of the boards, which is more than the expected 5% range that our invoice mentioned when we bout the flooring. Jan 2015; We informed LL about the flooring issue and filled disclosure forms, the store manager came out to the site to view the floor and he requested to get everything on hold, acknowledged there was a defect (in this patch) of product, and the arrangements were made to ship samples and box of unopened material to the head office in Virginia, USA for inspection. LLu2019s acts of fraudulent concealment, using improper warranty tactics and commissioning sham inspection from INSPECT SOLUTIONS to our flooring in response to complaints in order to “mislead consumers into believing that the defect could be traced to shoddy installation

“” and to exonerate Lumber Liquidators from any responsibility. LL markets and warrants that the Product is durable and further markets and warrants that the Product has a thirty (30) year warranty. LL provided a reasonable expectation to consumers and the industry that the Product would have a usable lifetime of at least thirty (30) years. The Productu2019s various modes of failure potentially cause damage to other building components and render the Product susceptible to premature failure. LL did not honor its warranty and denial our claim. It’s amazing to us that a company is so adamant about taking no responsibility for such a poor product (75% defect) which is marketed to be “”durable”” with 30 years warranty

but it seems there is no quality control had been done at all for this product before wrapping and delivery. We had to hire 3rd party independent inspector licensed by National Wood and Flooring Association ( NWFA)

he mentioned the mill actually attempted to fuse cracks with glue and then fill them with putty

the manufacturer did this intentionally.His conclusion is (Manufacturing Defects). LL has been notified of its breach of written warranties and has failed to adequately cure those breaches. As a direct and proximate result of Defendantu2019s breaches of its written warranties