The customer service is HORRIBLE from Madison Seating. I requested to have my order cancelled while it was “in process””. The customer service representative said I could cancel my order but will have to pay a 5% order cancellation fee. This was barried in the 1

567 word “”terms and conditions”” document

accessed by viewing link during the purchapse process. Below is the email chain that confirms the order was cancelled. ____________________________________________________________________ From: Madison Seating [mailto:[email protected]] Sent: Thursday

2016 To: Subject: Madison Seating: Order #XXXXX has been cancelled You order has been successfully canceled. _____________________________________________________________________ Below is the email that states the chair has been shipped and I am to refuse delivery. Now that I refuse delivery I will have to pay additional “”Fees”” as stated in the Terms and Conditions. This company is a disaster!! They do not care about the customer or making the customer feel valued. DO NOT PURCHASE FROM THEM! Unless you want to get into a mess and feel unapreciated and ripped off….. ______________________________________________________________________ From: Madison Seating [mailto:[email protected]] Sent: Friday

2016 To: Cc: [email protected] Subject: FW: Madison Seating: Order #XXXXX has shipped Dear XXXXX