They terminated our account that never used, and didn’t refund the amount we paid. They have a non-refund policy without any legal background (without a backing French and/or EU directives/codes) and poorly trained customer service guys think that to they can do that with only writing down to their terms of services part. I think customer service guys are from oppressively governed countries that they have some difficulty to understand the issue. It was a little obvious even they don’t have any phone number! who knows who they are! Extremely dissatisfied, I feel cheated.
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