We bought a top of the line Sealy mattress set for $2300 in 2004. After less than 5 years, the sags are big enough to make you feel like you are sleeping in a water slide. Sealy says “see the retailer””. The retailer says “”send in this form with your payment of $25.”” We sent the form

and fee

then waited 4 weeks for a inspector to visit. The inspector said it takes up to a week to hear the results. After 2 weeks

there is no response. We have made 4 calls to the company

and left messages