Trap for “trial subscribers”
My Complaint: The website offers free media, if you register. The media I wanted wasn’t delivered. The terms of the registration aren’t disclosed and you don’t realize that you signed up for a subscription or what it costs nor how to cancel. Once you are caught, you go to their website, whose sole purpose is to accept cancellation orders and to explain how you got caught. But I think people are actually automatically cancelled after being charged once, just to avoid continuing fraud and serious complaints. This is clever “back-end transparency”. The phone number is not answered and you can’t send any message or raise any person. They figure, you are cancelled, so what’s your beef? Just take your lumps and go away.
My Demand: money back for no delivery of product, which was the reason for registering