I bought a plane ticket in August to travel to Virginia. When I got my credit card statement for the month of December, I saw a $12 charge from a company called Reservation Rewards. I have never heard of this company and I called them and they said they got my credit card info thru Orbitz when I purchased my ticket.I never authorized anyone to charge me for Reservation Rewards as I do not even know what they do. The rep then told me they had also charged my credit card for $12 for January (I have not received the statement yet) and had set me up to be billed $12 every month. I was very upset to say the least. All I authorized Orbitz to charge me for was the plane ticket – I did not purchase any other service. I don’t know if Orbitz sold my credit card information to this company or how they got it but I told them to reverse the charges and they said they would. I spent 30 minutes on the phone to get it straighted out. I think this is very unethical for Orbitz to sell your credit card information or maybe this company is part of Orbitz, I don’t know. I called Orbitz customer service but of course their call center is in Central America and I got some guy that barely spoke English. I just hung up and decided to voice my complaint here. I will never use Orbitz again and would advise others to do the same. What a scam!!
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