Untimely delivered and not as agreed


My Complaint: We hired OSSMEDIA to create a WordPress plugin for which they charged a whopping US$2,215.00.

They did not deliver on time nor on the agreed terms.

The plugin does not work as promised and our developer has mentioned that the same poses security risks to our whole website.

We have tried to reach an agreement with them to finish the job and fix the plugin as agreed; but they have refused to stating they would charge US$18/hr for any work they do.

We asked for a refund applying their 100% satisfaction guaranteed policy; but they refused to comply with it.