The computer support service that I had enrolled in was at 1 888 508 3786. They called and left messages about a refund because they were moving out of the country. They asked me to go to this site Ultra Viewer Remote and to provide my online banking information for the refund. I told them I do not use the laptop for online banking. I only use my cell phone. They said the lap top was much safer and they would be able to make the refund immediately to my account. I told them I would not provide the banking info on my lap top but could give them my routing number and account number for them to make the $399 refund.