Complaint: I dropped off my car at this INCOMPETENT PEP BOYS to have my heat fixed. It was diagnosed at another pep boys a couple years ago, I didnt have the cash then so I declined. Anyway as I dropped it off I was informed that it was a 7 hr job which I had already knew. It was 10am, they said it would be ready at around 5 or 6. I waited till 5 and phoned them asking when it would be ready they said about 6 so I had someone drop me off there and it still was not ready I waited two more hours and finally they informed me that it would not be completed that day due to a part it needed but they didnt have. They let me drive it home cuz otherwise I would have been stuck there. I brought it back the next day thinking all they had to do was slap that piece on and it would be done. Then they tell me the part it needed had to be ordered because no dealer in town had it in stock. How come they didnt know this in the 10 hrs they had my car sitting there? Obviously they did not a d**n thing to my car in those 10hrs. And now since they already took it apart it has to sit there until they get this needed part inconvienencing me and the person who has rearrange their schedule to get me where I need to go. This company is not worthy of my dollar and I hope they go broke. I would love to be part of the group that destroys them. I dont like the fact that i was lied to and led to believe they were hard at work when they didnt do a d**n thing in 10hrs. Its gonna be hell if they try to charge me extra labor. Derek Louisville, KentuckyU.S.A.
Tags: Auto Repair Service
Address: 1001 Breckinridge Ln Louisville, Kentucky U.S.A.