Complaint: To Whom It May Concern, On February 14, 2009, I organized a PIZZA PARTY for my Daughter’s Birthday. At 11:25 am, I telephoned Pizza Hut (808-239-2211) and placed an order for 2 Large New York Pizza’s, to be cut in smaller slices. At 12:30pm, I telephoned again, and asked where the Pizza was. At 12:45pm, I telephoned again and asked where the Pizza was. At 1:00pm, I telephoned again saying that there was still no Pizza at the Party. Each time I called, I received the same answer–The Pizza is on it’s way. (I live less than 5 minutes away!) At this point, I was very upset. I had 15 children and 8 adults who were all very hungry. I finally had to take out frozen hot dogs which I cut in half to serve to my guests. I received no phone call from the Delivery Driver or the Pizza Hut Manager from the Temple Valley Store (47-388 Hui Iwa St. Kaneohe, Hi 96744) Now, to add insult to injury, my Credit Card was charged TWICE for Pizza I never received. I invited 23 people to a PIZZA PARTY, waited 1 1/2 hours for PIZZA, and the PIZZA never arrived! My Daughters party was RUINED! This whole experience was completely Embarrassing and Humiliating! Lanette Kaneohe, HawaiiU.S.A.
Tags: Pizza & Take Out
Address: 47-388 Hui Iwa St. Kaneohe, Hawaii U.S.A.