We were told that our coping and concrete around the pool had a 1 year warranty. Our coping is coming away from our pool, the auto-fill has never worked properly and there are cracks in our concrete.n I called Platinum in Houston after finally finding their number because they closed their Frisco office. I spoke to Wanda, who is over the warranty department, she was very rude and acted like I was lying when I told her I had sspoken to somepne else at a different number I was given for warranty. nI sent them pictures as they (Wanda) asked me to and I received an EMAIL, not a phone call that said it isn’t covered. She never offered for anyone to come out & inspect our issues. I even offered to have someone else fix the auto-fill, if she would just send me the part, but her email didn’t even mention that problem. nI guess they don’t care about people in this area since they closed their office here.nThey sure called when they wanted my money to build the pool.
Frisco, Texas United States of America