Precise Auto Protection cold-called us in January 2014 to pay for an extended auto warranty because the current one our Toyota 4 Runner had run out. They told us the VIN of our car, which the sales person convincingly explained only companies authorized by auto dealers would know. We signed up unwillingly, were told we had up to 30 days to cancel no questions asked and only gave the least amount we could of $200 because we felt pressured by the salesperson that this was a one-time deal. We received the package of information in the mail a week later. After reviewing the extensive information and small print we decided this was not the type of warranty we needed and called to cancel. We were told to mail a notarized letter with the policy cancelling the policy along with all of the policy packet of information back to the company and we would receive a refund in 30 days. We did not receive the refund and have called once a month to ask about the refund. Each time we call we get the same answer: “The refund is in process with the refund department and should be processed by Friday”. When Friday comes around we call again and the same answer. We started asking for a supervisor and we were told that Karen the refunds supervisor will take care of it next week and she will call us back. Karen the refund supervisor has never called us back. The customer service representative sometimes Diana or Shane also said they can’t do anything from their end and that the supervisor is never available to talk to directly. We’ve called sometimes up to 6 times during a day and are either cut off while on hold or the call does not go through. We believe they are screening calls and do not answer now when we called. We try calling from different numbers and finally get an answer. I had our lawyer call on 16 October 2014 and they gave her the same answer that the refund was in process and Karen the supervisor would call my lawyer back. My lawyer has not received a call. I called again on 20 October to ask for the refund to be submitted by check and a different company called Omni Share answered the number. I was told by Danielle at Omni Share that Precise Auto Protection was no longer accepting contracts so the refund would now have to come from the Enterprise Financial Group. I was confused on what “no longer accepting contracts” meant but Danielle would not elaborate. I called Enterprise Financial Group and was told they do not handle refunds and transferred back to Omni Share. So frustrating! The second time Ashley answered at Omni Share and finally told me that Precise Auto Protection went out of business and that Enterprise Financial Group who administers them would have to refund our money. I explained they just sent me back to Omni Share and Ashley said that because Precise Auto Protection just went out of business Enterprise Financial Group might not know yet. How could a financial company not know one of their companies went out of business? Ashley then told me to try calling tomorrow when Enterprise Service Group is able to tell their customer support staff and they should be able to handle our refund. I fear we will never get our money back but if we can help others from being lied to then I can feel better about this whole situation. Do not go into a contract with Precise Auto Protection, Omni Share or Enterprise Financial Group. They cannot be trusted and have taken money from innocent people.
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