I purchase a semi truck from ryder in chesapeake va. I also added the extend warranty for $5400 for a year or 100,000 miles. I ask the guy michael berger the guy who sold me the truck 3 time if they do a full inspection on there engine and transmission. Because i know if something go wrong on a semi its expensive to fix. He told me they go through there trucks with a fine tooth. The reason i choose ryder because i was thinking its a big reputable company they stand by there trucks was i ever wrong. My driver and his 15 year old son first week on the road the truck broke down, so i called the guy who sold me the truck. He told me he going to call his manager tim and he will call me back. After waiting hours i called him back he didnt answer which i figure he wouldnt. The next day first thing in the morning i called him he still didnt answer. Later that afternoon he finally called me back and say “my manager on vacation” did u call the warranty dept. So i get off the phone with him and call warranty and tell them what happen they put in a claim and said they will call me back. They never called me back i called them all day and ask for the person i put my claim in with. Everybody kept saying the same thing they away from there desk ill get them to call you back. so i started emailing and calling everybody from ryder i can find on google guess what nobody called me back. I go up to the location where i purchase the truck from and the guy who sold me the truck no longer work there this is day 3 of my driver and his son being stuck. So i talk to the new guy told him whats going on he said let me call my manager tim. Tim did not answer the phone so he said im a email him and when he get back with me i will call you. he never called me back so i put my driver and his son up in a hotel for a couple days. On day 6 im still waiting for somebody to call me still no call so i had to borrow money to order the parts pay for food, hotel and labor took another 3 days for part to come in so i paid my driver friend to go up there and pick him up cause his wife was freaking out about there son. So when the truck was finish i rented a car and i picked up my driver so we can make this 10 hr drive to pick my truck up. for that whole week i ended up spending about $7000. When i get home from the long truck drive back i get a letter from ryder telling me that they dont cover that part. That truck still keep breaking down on my driver leaving them stuck for weeks im $40,000 in debt behind this truck. Can someone please help me i dont kno what to do anymore. ryder truck are crokes getting over on people that work there tails off.

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  • Name: Ryder
  • Country: United States
  • State: Florida
  • City: Miami
  • Address: 11690 NW 105th Street
  • Phone: 1-305-500-3726
  • Website: www.ryder.com