In December 2007 we purchased from sears an expensive Ellipitical trainner. In November 2008 with 11 months of use it developed a bad grinding noise in the spinning wheel weight location. We contacted Sears service desk and were told that they normally would have someone come by but because we are in Yellowknife NWT that we would have to take it to the local Depot for shipping out for repair. We did as instructed. In LateJanunary 2009 we started to inquire where the unit was. After several calls and talking to the owner of the local depot we were informed that it had indead been repaired and shipped back but was damaged in shipping and had to be returned once again for repair. This went on 3 times with it being damaged in shipping each time and returned. The last time was in March 2009. After inquiring where it was then we were told it was repaired and waiting shipping back north as at the time the winter road across the Mackenzie River was out and it would be a month or untill the

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