Called SEARS to fix my Samsung washer that did not spin on high speed. Technician decided that motor should be replaced. Next technician came to install motor and after he left washer not only did not spin but did not do anything. I called the office and was told that nearest appointment in 2 weeks. After 2 weeks passed I took a day to meet technician and see that everything is fixed but he did not show up. Calling the office caused appointment to be pushed two weeks forward. So even appointment was cancelled by at fault they reschedule it from scratch instead of apologizing and coming next day. Finally my family is left for 5 weeks without abolity to do laundry.

Pleasant Hill, California USA