1) NO 3-5 day shipping as stated in their policy!n2) NO delivery by well know companies as stated in their policy!n3) NO notification of stock delays as stated in their policy!n4) NO, NO, NO Customer Service (or at best…THE WORST)!!! nWe were happy to find the balusters needed to complete our house online and the fact that they would ship within “3-5 days””. They also claim they will notify you immediately if an item is not in stock or will be delayed. We were scheduled for our final inspection on June 22nd which is the last available appointment in our county for the entire month

and the contractor was scheduled to complete the job on the 20th. nOur order was placed on June 6th

allowing an extra week or more for any unforseen problems. At the time of the order we were told everything was in stock and the order would process that day. nOn June 13th

my husband called to check the shipping status and to confirm that the balusters would be here for the contractor’s scheduled time. At this time he was informed that someone was supposedly told to call and let us know that the particular color iron baluster was not in stock

but they had something else comparable. We agreed to accept the substitution