We have a gas log set that came with a remote control for turning it on and off. Sounds great, huh? It would be great if it would work. We had to order a new box and were hoping to have it for Christmas, thinking that ordering it about six weeks ahead of time it would be here. Here it is, the end of January and we have no part. We have tried calling numerous times, only to find that they somehow after waiting more than a half an hour, their phones always seem to disconnect. Any attempt to speak to someone or have a phone call returned is non existent.

1861 W. Oak Parkway Marietta, Georgia USA

800 229 5647

Cooling & Ventilation, Heating