Complaint: More likely than not, you are checking because you are seeking an at-home position and wanted to learn more about this company before proceeding. The information shared here may or may not affect your decision, and if you do decide to choose this company, at least you will not be blindsided if the unthinkable occurs. Some people have great experiences with this company, while others are plunged headlong into nightmares. I faced homelessness, as well as hunger. I was hired as, what they dub, a Customer Care Professional for one of their numerous clients, California Pizza Kitchen. Erroneously, I assumed it would be fairly simple, considering I had worked in customer service for several years. My motto was [and still is] that when one is a customer service representative, s/he works for the customer/guest but at the particular location, i.e., place of employment. Customers always come first, and when they are happy, my employer reaps the rewards. So, I excelled, and made it a point to do so, even going above and beyond for customers/guests. Aging is taking its toll, so given the opportunity to work from home was great, or so I thought. I did need to purchase a new computer, headset, and telephone, and with other necessities such as a comfortable desk chair and foot rest, so I dug into my extremely limited savings and invested over $1,000. This was a serious endeavor, one I did not take lightly. The online audiovisual interactive training was brief, a couple of weeks or so, with a site visit to our nearest California Pizza Kitchen to become familiar with a restaurant’s operations, but most important, the food. DECEMBER 26, 2013 The Christmas season was a busy time for California Pizza Kitchen, and we were also bracing ourselves for an even busier New Year’s day and weekend. Although I assumed there would be the normal irritated/rude customers once in a while, I was totally unprepared for what happened the day after Christmas. We had our share of some incredibly rude people but most were understandably irritated because each time they placed an order, our job was to try to get up-sales. (Heck, I would be irritated, too.) But each and every call was monitored by Sykes, and we were graded on them. Some customers understood, while others made it clear how annoyed they were. Also, I made very attempt to be sensitive to a customer’s need for speed, which was mostly during the lunch hour in their respective time zones. But one called with the intent purpose of viciously attacking the customer service rep he reached. Unfortunately, I was his target. The call was for one of their CPK’s Beverly Hills’ locations in California, of course. He started attacking as soon as he heard my voice, yelling at me not to ask him this or that, and complaining about our order process, so I knew this encounter was definitely premeditated. He began spewing a rapid-fire multi-item order, knowing there was no way anyone could remember all the items he requested. He let up only once after growling at me to ask, “Did you get everything?”” or something to that effect. I told him I did not because I heard a child crying in the background

Tags: Civil Rights Violators

Address: so he seemed to garner some common sense

Website: imagining the abuse they must suffer.) Then

Phone: and repeated his order a tad–just a tad–slower