I ordered a Teen kit from the Proactive website for $29.95. This was advertised as a 30-day supply. When the order arrived I opened it to find trial sized bottles. I was scammed but decided to keep it. Yesterday I received a larger box with normal sized products and a bill that this would cost over $100.00 in addition to the $29.95 I had already paid. To top it off proactive charges my credit card an additional $35.00 on the top of the $29.95 that I already paid. This was slick. I was completely unaware when I ordered the Teen kit that any of this would happen. I called Proactive who said they would cancel my account and refund the $35.00 once they received the products back. I thought that would be the end of it. Today I received an email that I owed $69.00! I will be calling back again. All I received were tiny bottles of a Teen Proactive kit that I paid $29.95 for – rip off number 1 and they are charging my card and sending me bills- rip off number 2. The sad part is it actually a great product for my kids. Will be buying it elsewhere from here on out.


  • Name: The Proactiv Company LLC
  • Country: United States
  • State: California
  • City: El Segundo
  • Address: 100 N. Sepulveda Blvd., Suite 1400
  • Phone:
  • Website: www.proactiv.com/